80-point inspection
80-point inspection
90-day limited warranty
90-day limited warranty
Serious savings
Serious savings
Device variety
Device variety
Thoroughly tested.
Affordably priced.
Each T-Mobile Certified Pre-Owned device goes through a tough, 80-point inspection to earn our 90-day limited warranty.
SIM starter kit or upgrade support charge may be required.
Thoroughly tested.
Affordably priced.
Each T-Mobile Certified Pre-Owned device goes through a tough, 80-point inspection to earn our 90-day limited warranty.
REFURBISHED DEVICE LIMITED WARRANTY
Effective July 13, 2010, until modified Limited Warranty. This is a limited warranty for refurbished devices (each a, “Refurbished Device”) which is subject to each of the limitations and other provisions contained in this limited warranty. The limited warranty for the Refurbished Device extends ninety (90) days (the “Limited Warranty Period”) beginning on the date the original purchaser/end user (“Customer”) purchases the Refurbished Device, as indicated by Customer’s proof of purchase, from T-Mobile, a T-Mobile dealer or other T-Mobile authorized retailer. The limited warranty may not be assigned or transferred to any subsequent purchaser or end user. Only Customer, and no other person or entity, shall be entitled to enforce this limited warranty. The limited warranty does not include normal wear and tear or defect or damage that is caused by or is the result of: improper operation, abnormal use or conditions, improper storage, exposure to moisture or dampness (including contact with water, rain, extreme humidity or heavy perspiration), extreme heat, food, unauthorized modifications, connections, or repair, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product, alteration, improper installation, or other acts which are not the fault of T-Mobile. Customer’s Duties. If you experience any problem with your Refurbished Device contact, prior to the expiration of the limited warranty, T-Mobile Customer Care at 1-800-937-8997 to notify T-Mobile of the problem. You must provide all information requested by T-Mobile’s Customer Care representatives, including Customer’s name, address, telephone number, and proof of purchase. You may also be asked additional questions about the condition of your Refurbished Device to determine whether your Refurbished Device is covered by the limited warranty. In the event we need to inspect your Refurbished Device, T-Mobile may provide you with a replacement device, and will ask you to mail your Refurbished Device to the address provided by the Customer Care representative; however, because it may not be clear if your Refurbished Device is covered under the limited warranty until inspection, you must agree to be charged an out of warranty fee. This out of warranty fee will only be charged to your account if, after inspection, it is determined that your Refurbished Device is not covered under the limited warranty. You may be charged a non-return fee if we do not receive your Refurbished Device within the time period specified. If you fail to notify T-Mobile of any problems with your Refurbished Device during the Limited Warranty Period, or if you fail to follow the instructions provided by T-Mobile, your Refurbished Device may not be covered under the limited warranty. T-Mobile’s Obligations. If it is determined that your Refurbished Device is covered by the limited warranty, T-Mobile may, at its option, repair, replace or refund the Refurbished Device. If your refurbished device is replaced, T-Mobile may choose to replace it with a functionally equivalent reconditioned, refurbished or pre-owned device. If T-Mobile chooses to repair a covered Refurbished Device, it may repair with substitute parts, of like kind, quality and functionality, that have been reconditioned, refurbished, or may contain non-original manufacturer parts. T-Mobile will not charge the Customer for any repair or replacement of a Refurbished Device covered under the limited warranty, but may charge Customer a processing or administration fee and may charge Customer for shipping. T-Mobile will pay for labor charges incurred by T-Mobile in repairing or replacing the defective parts covered by the limited warranty. Customer will be responsible for any and all charges for repair or replacement of the Refurbished Device or any parts thereof that are not covered by the limited warranty. Customer State Law Rights. This limited warranty gives you specific legal rights and you may also have other rights which vary from state to state. Warranty Inquiries. Questions concerning this limited warranty may be directed to: T-Mobile Customer Relations PO Box 3780 Albuquerque, NM, 87176-3780 T-Mobile does not accept returns at this address.
T-Mobile Certified devices go through a detailed inspection of the following features and functions:
Battery
- Fits and functions correctly
- Powers phone
- Works correctly with a charger
Display
- Charging indicator functions correctly
- No missing pixels or segments
Audio
Functionality of: headset port, key tone, speakerphone, ringer, vibrate mode, and microphone
Buttons
Functionality of: touch screen, main display backlight, caller ID backlight, keypad backlight, keys/buttons on main keyboard, side keys, external touch keys, and navigation keys
Ports
Clean and functioning memory card, charger, USB, headset, and accessory ports
Call and text
- Confirm each device passes separate tests of handset performance sending/receiving WCDMA Signals under all conditions and within industry standards if applicable
- RF WCDMA Bit Error Rate
- RF WCDMA Max Transmit Power
- Confirm each device passes additional tests of handset performance sending/receiving GSM Signals under all conditions and within industry standards
- RF GSM Bit Error Rate
- RF GSM Max Transmit Power
- RF Audio Loopback (Microphone, and Ear Speaker Functionality)
4G LTE network
Sending and receiving data transmissions within industry standards
Camera
- Picture and video are clear and functioning
- Bright flash
Software
- Latest version of operating software is installed and fully operational
- Enhanced Roaming Indicator (ERI) is updated to current version
- 100% personal data removal to ensure phone is free of previous subject matter (i.e. phone numbers, contact, pictures, banners, videos etc.) was performed
Appearance
- Device is cosmetically renewed and meets stringent guidelines for all aspects of visual quality
- Slider/hinge moves freely and functions with no excessive force or pressure
- Liquid damage indicators are not active and no external corrosion is present
- Device is inspected for any sign of external or internal customer abuse
- Device is inspected for any sign of external or internal liquid damage
- Touch screen (if applicable) meets cosmetic standards
- Main display lens meets cosmetic standards
- Caller ID lens meets cosmetic standards
- Logos meet cosmetic standards
- Logos and labels meet cosmetic standards
- Wires, harnesses, and cables are the correct type, insulation and length
- Wires, harnesses, and cables do not result in improper electrical operation
- Wires, harnesses, and cables do not interfere with mechanical operation
- Wires, harnesses, and cables are ducted or securely anchored
- Connectors are installed to specification
- Device construction seams are aligned properly to the cosmetic standard
- Device flip operates in manner intended and no excessive force is required
- Device door, cover and latches are properly aligned so that no undue force or effort is required to operate
- Device parts are not warped
- Knobs, switches, and latches do not have any burrs, mold flash, or other excess material
- Slide switches are straight
- Momentary slide switches activate and return to original positioning when released
- Toggle switches activate smoothly and with a positive action in the on or off position
- Rocker switches operate smoothly and with a positive action, without exerting undue force
- Slide switches activate within the designed range and without exerting undue force
- Front and rear covers meet cosmetic standards
- Device battery fits correctly in the battery compartment
- Keypad is properly seated in the housing and does not stick
- Keypad does meet cosmetic standards
- Keypad numbers are complete and clearly visible
- Keypad is not worn or faded
- Antenna meets cosmetic standards
- Antenna is straight when extended
- Antenna is tight and cannot be loosened with fingers unless designed that way
- Side buttons meet cosmetic standards
- That there is no interference with adjacent parts or damage to threads or plating.
- All screws and fasteners are present and are tightened per specifications
- Unit cosmetics meet approved cosmetic standards
- Device meets approved work instructions
