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Stay connected with a smart watch for kids

Keep your kids close, even when you aren’t, with the SyncUP KIDS Watch—powered by our biggest and best network yet.

LIMITED-TIME OFFER

Get the SyncUP KIDS Watch for FREE.

When you add a qualifying watch line.

Order now

With 24 monthly bill credits when you add a qualifying line. For well-qualified customers; plus tax.

Keep tabs and keep in touch.

Talk and text.

Connect with texts, calls, videos, and voice messaging—parent-approved contacts only, no spam or wrong numbers.*

Real-time location tracking.

Receive updates on your child’s whereabouts with up-to-the-minute location tracking.**

Virtual boundary alerts.

Get notification alerts in the app when your child leaves a designated area.**

Help button.

Your child can easily alert their designated emergency contacts, as well as call 911.*

*To communicate with the device it must be turned on and in an area with coverage. Not intended for use outside US/CA/MX.
**Location information is approximate & may not always be available. Intended to be used by a child and monitored by a parent or legal guardian; use as intended and only for lawful purposes.

Use the app to stay connected

Take comfort in knowing location tracking, boundary setting, instant messaging, and more features are right at your fingertips on your tablet or smartphone.

Location information is approximate & may not always be available. Intended to be used by a child and monitored by a parent or legal guardian; use as intended and only for lawful purposes.

Features that will make them excited to wear their smartwatch.

Keep your kids entertained with a built-in camera, cool games, customizable themes, and interactive characters. Turn on school mode when it’s time to limit distractions.

A splash-friendly SyncUP KIDS watch is here.

The new water-resistant style includes a replaceable screen protector for added durability. Plus, it comes with both nylon and silicone bands for all-day comfort.

Check out more SyncUP products.

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Protect your valuables with SyncUP TRACKER®

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Got questions?

What are the additional benefits of SyncUp KIDS Watch?

The SyncUp KIDS Watch now offers added scratch resistance and shatter protection with the factory installed, user replaceable, screen protector as well as two watch band options (grey/blue nylon and black silicone) for all day comfort and ease of use on kid’s wrists.

Where can I get a SyncUp KIDS watch?

The device is available at T-Mobile retail locations, T-Mobile.com and through our team of Experts. This device is also available through Sprint

Who is eligible for a free watch?

New or existing customers who purchase a SyncUP KIDS Watch on our monthly payment plan during the promotional period AND activate a new, qualifying line of service will get the device on Us via 24 monthly bill credits. Customers must have at least one active voice line on their account to purchase a SyncUP KIDS Watch

For what aged child SyncUp KIDS designed?

Kids between the ages of 5 and 11 and those in the pre-smartphone phase. The SyncUP Kids Watch provides kids and parents with many of the safety benefits of a smartphone without the digital safety risks and concerns that are associated with providing a smartphone to a child who may not be ready.

Do I have to use the app to see the location of the SyncUP KIDS Watch?

Yes, the SyncUP KIDS Watch app is required to locate your SyncUP KIDS Watch. The app is free and available in the App Store as well as Google Play. Ensure that your mobile device is up to date with the latest operating system and meets the minimum technical requirements.

Does it come with a warranty?

Yes. SyncUP KIDS Watch carries a one-year warranty against manufacturer defect or breakdown.

How secure is SyncUP KIDS Watch?

T-Mobile protects your child’s information. SyncUP KIDS Watch was designed with security in mind and to be COPPA (Children's Online Privacy and Protection Act) compliant. The Watch has been awarded a KidSAFE-CERTIFIED Seal. Please go to https://www.kidsafeseal.com/aboutourseals.html to learn more about the certification.

Do I need to be an existing T-Mobile customer to use this product?

SyncUP KIDS Watch is available to T-Mobile customers with at least one active voice line. The SyncUP KIDS Watch app can be downloaded on any compatible smartphone and network; however, the SyncUP KIDS Watch uses an embedded SIM card and will only work on T-Mobile’s network. This is not currently available to Metro by T-Mobile customers.

What type of data plan do I need for this device?

SyncUP KIDS Watch is available to T-Mobile customers with at least one active voice line. The SyncUP KIDS Watch app can be downloaded on any compatible smartphone and network; however, the SyncUP KIDS Watch uses an embedded SIM card and will only work on T-Mobile’s network. This is not currently available to Metro by T-Mobile customers.

What types of permissions can I give to approved contacts? Is there a limit to how many contacts I can add?

There is no limit to the number of approved contacts that can be added through the SyncUP KIDS app. The following are the types of contacts that can be added.

  • Admin: The Admin is the user that created the watch account and successfully paired it with the SyncUP KIDS Application. Upon successful onboarding, this contact will be a contact on the watch.
  • Guardian: A guardian is a user invited by the admin to monitor and manage the child's watch via the SyncUP KIDS app. Guardians cannot invite additional parents or guardians to monitor the SyncUP KIDS Watch.
  • Friend: A Friend is a user invited by the admin to communicate with the child's watch. Friends do not need an app to communicate with the child’s watch.

How do I get support for my SyncUP KIDS Watch?

Reach out to T-Mobile General Customer Care & Technical Support. Customer Care Representatives are available every day, 24 hrs/day and 7 days/week to assist you. From your phone Dial 611 or 1-800-937-8997.