Important info about your service

Recently, the majority of your usage has been roaming abroad. While we are glad you are taking advantage of our international travel benefits, using more than 50% of your voice or data off-network for an extended period of time is a violation of our Terms and Conditions. Please reduce your use of roaming to avoid having your service affected.

What you need to know

The international travel benefits included with your plan are meant for traveling abroad, not staying abroad for an extended period of time. If you have a Wi-Fi capable phone, you can reduce your roaming by connecting it to a Wi-Fi network and taking advantage of your free Wi-Fi calling, texting and data benefit.

How to use
Wi-Fi calling

Wi-Fi calling allows you to make and receive calls wherever you can connect to Wi-Fi and is an easy way to avoid roaming. Simply connect to a Wi-Fi network and enable Wi-Fi calling on your phone.

Need another option?

Using a local wireless provider might make the most sense for your current situation. We understand and are happy to explain all your options.

Please call us at 1-800-937-8997 in the US or at 1-505-998-3793 from outside the US Monday – Friday from 5:00 am – 5:00 pm PST.