Almost every Wi-Fi connection works like a T-Mobile tower.

You can use your phone to make calls and texts almost anywhere there’s Wi-Fi. It’s easy. Just connect your phone to a Wi-Fi network and it’s all set. No additional apps, logins or costs required.

Ready to go, right out of the box.

Good news! All new T-Mobile smartphones have Wi-Fi calling.

Stay connected above the clouds.

Watch your favorite shows with full-flight Wi-Fi and streaming options, and get unlimited in-flight texting, with our Magenta plans.

Got questions?

What is Wi-Fi calling?

Wi-Fi Calling allows customers to make and receive calls and texts (SMS & MMS) over a Wi-Fi connection. Using Wi-Fi Calling is easy–customers won’t even know they’re making a Wi-Fi call. Simply connect to an available Wi-Fi network with a Wi-Fi calling-enabled smartphone and continue to make a call or send a text as you would over a cellular connection. No separate app or log-in or number is needed.

What are the unique benefits of Wi-Fi calling?

Where do we start? Benefits include:

  • Integrated out-of-the-box experience on T-Mobile capable devices – no extra app necessary
  • Uses your existing phone number – no additional logins necessary
  • Call or message virtually anyone from almost anywhere you have a Wi-Fi connection
  • Extends coverage in areas where no cellular network reaches
  • Receive and make Wi-Fi calls back to the United States from almost anywhere in the world at no additional cost
  • Available at no additional charge

How do I set up Wi-Fi calling?

First connect to a Wi-Fi network. Wi-Fi Calling is enabled out of the box on most phones. To ensure Wi-Fi Calling is enabled, go to Settings. Look for “More…” or something similar. Tap “More…” and scroll to see Wi-Fi Calling. Toggle to the “On” position. You can also choose whether to make Wi-Fi Calling your preferred mode of calling (default), or use cellular for voice calls whenever strong cellular service is available.

I know what Wi-Fi calling is. What’s next-gen Wi-Fi calling?

With next-gen Wi-Fi Calling, T-Mobile is pioneering a seamless handover between our LTE network and any available Wi-Fi connection so calls don’t drop between the two. Next-gen Wi-Fi Calling also features HD Voice quality, when calling another HD Voice-capable user. This means our customers can now maintain crystal clear HD Voice calls, whether connected to T-Mobile LTE or Wi-Fi–all using their existing T-Mobile number.

Does Wi-Fi calling go against a customer’s minutes?

T-Mobile post-paid plans include unlimited voice so Wi-Fi Calling does not impact minutes. Every customer is set up to use Wi-Fi Calling without any extra effort on their part.

Do I have to log into a Wi-Fi network to connect?

Yes, you must connect to a Wi-Fi network before your phone will automatically connect to that same network when in range. Once you’ve connected, you’ll be automatically connected when Wi-Fi is turned on.

How do I log in to a Wi-Fi network on my device?

Go to Settings and select Wi-Fi. A list of available Wi-Fi networks will appear. Select a trusted network and enter a password to connect. After the first connection, the phone will automatically connect to that same network automatically when in range.

Are Wi-Fi calls comparable in quality to regular cellular calls?

Yes, when the device is in range of a reliable Wi-Fi network, Wi-Fi calls and cellular calls are similar in quality. In fact, T-Mobile is the only major national carrier to offer HD Voice on Wi-Fi, and VoLTE for crystal clear HD Voice quality.

Are there any technical requirements for Wi-Fi calling?

For Wi-Fi calling to work, a customer must have the following technical requirements:

  • Access to a Wi-Fi router with a high-speed internet connection
  • A Wi-Fi calling-enabled smartphone
  • A valid 911 address on file

Where can I get more information about T-Mobile’s Wi-Fi Calling?

There are a few places you can go to find out more about T-Mobile’s Wi-Fi Calling.

What is different about the Personal CellSpot as compared to other routers?

T-Mobile’s Personal CellSpot has our unique patent-pending software that gives every customer the freedom and power to decide where they want coverage. It’s like a T-Mobile tower in your home. Customers with capable handsets will find that their VoLTE calls can move seamlessly between our LTE network and any available Wi-Fi network. Plus, at home, the Personal CellSpot prioritizes T-Mobile voice traffic over other types of Wi-Fi traffic–such as your kids are streaming a movie, or your co-worker is watching YouTube videos for crystal-clear HD Voice calls.

How many devices can you connect to the Personal CellSpot?

Unlike older routers, T-Mobile’s Personal CellSpot is designed to handle the multitude of connected devices an average home or small business uses today that can connect to it. Laptops, tablets, security cameras, home appliances – you name it, the Personal CellSpot was designed to handle it.

How much does the Personal CellSpot cost?

For Magenta post-paid customers, the Personal CellSpot is available with a $25 deposit.

Will the Personal CellSpot work with all wireline Internet Service Providers?

Yes, the Personal CellSpot will work with all ISPs. Your ISP will need to support at least 220 kbps of throughput to ensure a high quality call over Wi-Fi.

Which bands does the Personal CellSpot support?

The Personal CellSpot is dual-band and supports 2.4 GHz and 5 GHz concurrent bands at up to 600 Mbps and 1300 Mbps, respectively.

What networking standards is the Personal CellSpot router capable of operating in?

T-Mobile’s Personal CellSpot is compliant with 802.11 a/b/g/n/ac standards.

What are the full device specifications?

What are the full device specifications?

  • Chipsets: Broadcom  TurboQAM™ technology
  • Simultaneous Dual-band Wi-Fi 2.4/5GHz Wireless-AC1900 Gigabit Router
  • MIMO 3x3  in both 2.4GHz / 5GHz
  • Standards supported:  802.11a/b/g/n/ac
  • Data rates:
    • 1900 Mbps  in 11ac  with 80 MHz channels
    • 600  Mbps in 11n  with 40 MHz channels
  • Dual USB ports with USB 3.0 for ten times faster data transfer than USB 2.0
  • WPA2 Personal / Enterprise security
  • WMM (wireless multimedia extensions) - QoS
  • WMM-PS  (WMM power save)
  • (256-QAM) –  80 MHz channels in 5GHz / 11ac
  • Beam forming technology
  • STBC (Space time block coding)
  • Tx power 27dbm

Who can use in-flight texting? Does this only work for T-Mobile customers?

Yes, this is an exclusive offer for T-Mobile customers as a result of our partnership with Gogo. The service is available to T-Mobile customers at no additional cost on any Gogo-equipped flight to, from, or within the U.S. In order to use the features, you must have a select Wi-Fi Calling enabled device and have made at least one Wi-Fi call to activate Wi-Fi Calling feature prior to flying.

Is a Gogo account required?

No, you do not need a Gogo account but you do need to be in Airplane Mode and connected to the Gogo Wi-Fi. It is only available to T-Mobile customers and standard messaging rates apply for customers without unlimited texting.

How does this affect my limited number of texts in my rate plan?

Standard messaging rates apply for customers without unlimited texting.

Does this also allow me to surf the web on my phone while in flight?

No, this only covers messaging over Wi-Fi for T-Mobile customers while in-flight. You can connect to your paid Gogo account through your device to surf the web.

What do I have to do to use texting over Wi-Fi?

Wi-Fi Calling must be activated on your phone prior to the first use of the Gogo Wi-Fi texting service. Making just one Wi-Fi call prior to flight will activate this service. You must also make sure you have the latest software on your device.

Will it work in Airplane Mode?

Yes, you must be in Airplane Mode and connected only to the Gogo Wi-Fi in-flight for this service to work.

Can I receive picture and video messages as well as text?

Yes. SMS and MMS are both supported.

Limited time offers; subject to change. Participating locations only. Not all features available on all devices. Wi-Fi Calling: Capable phone and Wi-Fi connection required for Wi-Fi Calling; may decrement plan minutes. Most devices will not transition between Wi-Fi and the wireless network. See your selected service for details. Wi-Fi: Capable device and Wi-Fi connection required. Device will not transition between Wi-Fi and the cellular network. Devices using wireless connections may be vulnerable to unauthorized attempts to access data and software stored on the device. Plan data allotment applies to use by connected devices sharing Wi-Fi. Use of connected devices subject to T-Mobile’s Terms and Conditions. Gogo: Limited time offer; subject to change. Capable device required; see details for capable devices. Must be T-Mobile customer. Available on Gogo-equipped flights to, from, or within the U.S. Texts may decrement plan allotment. Must have valid E911 address on file and have made at least one Wi-Fi call with current SIM card. Device software update may be required. For iPhone, both parties may be required to turn on “Send as SMS” in iMessage settings. Personal CellSpot: Wi-Fi Router deposit may be required. Qualifying wireless service, compatible phone & broadband Internet connection required for Wi-Fi Calling. May require plan change. All data, messaging and other services billed according to your regular rate plan and other pricing. If the device is returned damaged, you may be required to pay a damage fee of twenty-five percent (25%) of the replacement cost. If you do not return the device, or if the device is lost or stolen, you must pay the replacement cost of the device up to $400. Non-return fee applied if device is not returned; damage fee may apply. This device may access an unsecured Wi-Fi network which could impact your data security. See for details and restrictions including important 9-1-1 and security limitations. Property of T-Mobile USA, Inc. Not For Resale. Limited time offer; subject to change. New financed or leased device, qualifying credit, port-in from eligible carriers, and qualifying service required. Carrier's Early Termination Fee or remaining device balance, including lease purchase option, up to $650, paid via (1) trade-in credit on bill and (2) virtual prepaid MasterCard® Card (expires in 6 months) typically within 8 weeks. Submit proof of balance & 90+ days in good standing w/ carrier within 30 days of port-in and be active and in good standing when processed. We might ask for more information. Up to 5 lines. One offer per subscriber. T-Mobile Virtual Prepaid MasterCard Card is rebate/reimbursement or exchange on new device, service, or port-in (maximum $350 per individual for ETF); for any tax implications, consult a tax advisor. No money has been paid by you for the card. Cards issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark of Mastercard International Incorporated. Some limitations for virtual cards. Cards will not have cash access and can be used everywhere MasterCard debit cards are accepted. Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming.