Want to get in touch?

Ready to shop?

Consumer Sales:
1-844-222-1938

T-Mobile For Business:
1-833-800-0323

5G Home Internet Sales:
1-833-983-3596

T-Mobile Fiber Sales:
1-844-931-1830

Consumer Sales:
1-844-222-1938

T-Mobile For Business:
1-833-800-0323

5G Home Internet Sales:
1-833-983-3596

T-Mobile Fiber Sales:
1-844-931-1830

Already a customer and need help?

Start with 24/7 support in the T-Life app.

Start with 24/7 support in the T-Life app. Scan the QR code below.

Scan the QR code with your smartphone to download the T-Life app

Live agent chat is available in T-Life from 4 a.m. until 12 a.m. Pacific Time.

Need Customer Service or Technical Support?

Customer Care Representatives are available daily from 4 a.m. to 9 p.m. Pacific Time.

Customer Service:
Dial 611 from your T-Mobile phone or call: 1-800-937-8997

T-Mobile 5G Home Internet Technical Support:
1-844-275-9310

T-Mobile Fiber Technical Support:
1-844-783-4237

Paying a bill?

Pay your bill online or call 1-800-937-8997

Want help right from your phone?

Just dial the short-code below as if you were making a phone call, hit "Send," and we’ll give you the info you need. It’s fast, easy, and free!

#BAL# (#225#) – For your account balance and last payment received info.

#MIN# (#646#) – For your minute use for the current billing cycle.

#MSG# (#674#) – For your message use for the current billing cycle.

Need help while traveling internationally?

All calls made to this number from a T-Mobile handset are free from roaming, airtime, or long-distance charges. Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply.

International Customer Service: 
1-505-998-3793

Need help with your SIM?

We have implemented added security measures to keep customers safe. You can now complete most SIM/eSIM card changes in T-Life.

 To complete your change in the app, visit T-Life > Manage > Device details > Activate or change SIM.

For your best experience, complete your updates in T-Life. If you need additional support, please contact us.

We have implemented added security measures to keep our customers safe. You can now complete most SIM/eSIM card changes in T-Life.

 For your best experience, complete your updates in T-Life. If you need additional support, you can contact us.

Need to use a TTY service?

Available for people who are Deaf, Hard of Hearing or have a Speech Disability.

Dial 711 to reach a Relay Agent.

Need the mailing address?

T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380

Please don't send payments to this address.

Bankruptcy Legal Notices
T-Mobile Bankruptcy Team
PO Box 53410
Bellevue, WA 98015-3410

DMCA Notices