Contact & support

Stay connected at 30,000 feet.

Free in-flight Wi-Fi for passengers on select airlines, thanks to T-Mobile. If you’re flying on any of our partner airlines, you can stream, text, and more—even if you’re not a T-Mobile member. Travel is better with T-Mobile.

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Enjoy in-flight connections sponsored by T-Mobile.

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Hawaiian Airlines logo
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Travel made seamless with Delta sync Wi-FiOn Us.

Stay connected to what matters most when you connect to fast, free Wi-Fi, available for SkyMiles® Members on most flights. Our partnership lets you stream, browse and message, even if you’re not a T-Mobile member.

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In-flight Wi-Fi. On Us.

Rapid Rewards® Members can now enjoy in-flight Wi-Fi on us aboard Southwest Airlines® flights. Stream, surf, and text from 30,000 feet—no matter your wireless provider.

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See how travel is better with T-Mobile.

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Got questions about in-flight Wi-Fi?

  • Airlines now offer complimentary in-flight Wi-Fi to eligible passengers through their loyalty programs – and T-Mobile helps make that possible. T-Mobile sponsors this Wi-Fi experience in partnership with Delta, Alaska, Hawaiian and Southwest, helping make free connectivity possible (where available on select Wi-Fi enabled aircraft). Passengers must sign up for participating airline loyalty programs to access.

  • T-Mobile sponsors free in-flight Wi-Fi for passengers on Delta, Alaska, Hawaiian, and Southwest airlines, where available on select Wi-Fi-enabled aircraft, via customer loyalty programs.

    Other airlines also will offer free in-flight for passengers on capable aircraft via their customer loyalty programs. 

  • Anyone with a free customer loyalty account on these airlines can enjoy unlimited free in-flight Wi-Fi, sponsored by T-Mobile where available on select Wi-Fi-enabled aircraft.

  • You’ll need to be a member of the airline’s free loyalty program. Already a member? You’re all set — don’t create a new account.

    If you still need to join:

    Once you’re enrolled, just follow the onboard Wi-Fi connection instructions and you’ll be online faster than the drink cart can reach your row.

  • Before you board, make sure you sign up for the airline’s loyalty rewards program. Once you're on board:

    1. Open your device Settings, turn on Airplane Mode, then turn on Wi-Fi.
    2. Choose the airline Wi-Fi network.
    3. Sign into your airline loyalty account or join for free.

    Most flights will have information on how to connect in the seat-back pocket. You will need to log into airline’s portal using your airline loyalty number, then follow the instructions to connect to in-flight Wi-Fi.

  • Messaging services include text messages (SMS) and data messages through Facebook Messenger, WhatsApp, and iMessage. To enable text messaging, ensure you have a valid e911 address on file with T-Mobile for your mobile number—you can verify this at My.T-Mobile.com and have turned Wi-Fi Calling on. MMS and RCS (multimedia messages) are supported as well, except on Delta and select Alaska flights.

  • Smartphones, tablets, and laptops are eligible for the free in-flight Wi-Fi. Accessing free Wi-Fi will also give you access to messaging apps like Facebook Messenger, WhatsApp, and iMessage for messaging while connected. MMS and RCS (multimedia messages) are supported as well, except on Delta and select Alaska flights.

  • For a limited time, T-Mobile will continue to offer free in-flight Wi-Fi to eligible T-Mobile members on qualifying plans on Alaska and United flights if those aircraft are not equipped to offer a free option for their passengers via their loyalty programs.