T-Mobile Price Lock: Frequently Asked Questions

Starting January 18, 2024, customers activating or switching to an eligible rate plan get our Price Lock guarantee that only you can change what you pay—and we mean it! To show just how serious we are, if we were to make a price change and you decide to leave, just let us know within 60 days and we’ll cover the cost of your final month’s recurring service charges.

Customers who qualified for Price Lock before January 18 won’t see any changes as long as they maintain their qualifying plan. For more information, please contact us by dialing 611 from your T-Mobile phone or calling 1-800-937-8997.

No. Price Lock applies to the published rate plan price on the date of activation for each line, not the original price paid when the account was opened. Price Lock will continue to apply to the available price of additional lines or qualifying plan changes until T-Mobile announces any change to our pricing promise.

Any new customer activating on Go5G Next, Go5G Plus™, Go5G™, Essentials™ Saver, Magenta®, MAX, Essentials™, 55+, Military, First Responder, Unlimited and Lite Home Internet, Go5G Business, Go5G Business Next, Business Unlimited Select, Business Unlimited Advanced, Business Unlimited Ultimate, Legacy Business Unlimited, or tablet with unlimited data qualifies for Price Lock for as long as you are in good standing with one of those plans. Plus, existing customers get Price Lock if they switch to Go5G™, Go5G Plus™, or Go5G Next.

Taxes and fees are outside of T-Mobile’s control and are not covered by Price Lock.

We guarantee we won’t raise the rate for your unlimited service on your qualifying smartphone or tablet plan, but other aspects of your service are subject to change, such as:

• Charges outside of T-Mobile's control, like taxes and fees and third-party charges.
• Select promotional offers, bill credits, and future additional lines may not be included; check your rate plan promotion for details.
  
• Add-on features, non-recurring costs, or additional services such as JUMP!.
• Network management practices will continue to be optimized to give all of our customers the best experience.

Existing customers that switch to our Go5G™, Go5G Plus™ or Go5G Next, Go5G Business, or Go5G Business Next plans also qualify for Price Lock for as long as you are in good standing.