Tell us about your rural calling issue.

We know every call counts, and we’re sorry for the inconvenience. This page is for people who have experienced early or false ringing on their outgoing calls, or who have had trouble completing calls to landlines in rural areas. If you have are experiencing a different issue, for fastest resolution, please call T-Mobile Care by dialing 611 or 1-800-937-8997, Sprint Customer Service by dialing 1-888-211-4727, or Metro Customer Service by dialing *611 or 1-888-8-METRO-8.


To report early or false ringing, or problems completing calls to a rural recipient, we’re here to help. For T-Mobile and Sprint customers:

For Metro by T-Mobile customers:

Please provide as much of the following as you can when you contact us:

The T-Mobile, Metro By T-Mobile, or Sprint wireless phone number associated with the issue.

A detailed example of what happened, plus the date, time, and number dialed.

Need something else?

Want to make changes to your plan, pay your bill, upgrade—or just have questions? Dial 611 from your T-Mobile phone, or 1-800-937-8997 from any other phone.