YOUR DATA

Request your personal data.

Time to read: 16 minutes

At a glance

Most websites, browsers, and apps collect information about you. 

You can request to access, delete, or correct personal data we have about you.    

The process and results will vary based on who you are, such as consumer, business or government account holder, or our employee. 

Privacy choices for all

No matter how you’ve interacted with our company and all our brands, there’s a good chance we’ve collected some type of personal data about you. We use your personal data to deliver the products and services you love and enhance your experience with us. As the Un-carrier, we give people privacy choices even when we’re not required to, because it’s the right thing to do.

How to access, delete, or correct your personal data

Anyone can make a request to access, delete, or correct the personal data we have about them. Your choices and results may vary depending on laws that apply, where you reside, and the relationship and type of account you have with T-Mobile and our other brands. To learn more, please select the category below that best describes you. If you belong in more than one category, we’ll show you how to submit separate requests.

Consumer data requests

If you can answer “yes” to one or more of these questions, you’ll want to submit your personal data request as a consumer: 

  • Are you a current or former customer of any of our brands? This includes T-Mobile, Sprint, T-Mobile Prepaid, Metro, and Assurance Wireless.

  • Are you a parent, guardian, or authorized agent of a current or former customer? 

  • Are you not yet a customer, but you’ve visited our websites or received marketing emails from us? 

On the other hand, if you’re a T-Mobile MONEY customer, any personal data collected for your T-Mobile MONEY account is collected by our partners BM Technologies, Inc. (BMTX) and Customers Bank, not T-Mobile. Please refer to their privacy policies for information about personal data requests:

Read the BM Technologies, Inc. Privacy Policy
Read the Customers Bank Privacy Notice.

Request access to your personal data

When you submit a privacy request to access your data, we’ll send you a report that includes personal data we have about you. Here are some examples of the types of information you can expect to receive based on your account type: 

Billing Responsible Party or Primary Account Holder

If you're a current customer and you’re the Billing Responsible Party or Primary Account Holder, you’ll get all the account-level data for all lines on the account. This is the same billing, rate plan, product, and cost information available to you in your T-Mobile app or T-Mobile.com account. You’ll only see personal data associated with your particular phone number as provided in your data request. You won’t get personal data for any phone number other than your own—even if the phone number is linked with your account. 

Not the Billing Responsible Party or Primary Account Holder

If you’re a current customer, but not the Billing Responsible Party or Primary Account Holder, you won’t get any account data and you’ll only get personal data associated with your phone number and email as provided in your request to access your data.

Former customer

If you’re a former customer, you’ll only get account data associated with the phone number and email address you provide in your request form (if we have that email in our systems). You won’t get personal data for any phone number other than your own—even if the phone number was linked with your account.

Prospective customer

If you’ve received marketing emails from us or visited our websites—you’ll get the limited personal data we’ve collected about you.

Never a customer

If you’ve never been a customer of T-Mobile or received marketing messages from us, you won’t get any account data and you’ll only get personal data linked to the phone number you provide in your request form.

Request to delete your personal data

If you ask us to delete personal data we’ve collected about you, we’ll delete as much as we can. However, if you plan to continue using our products and services, we’ll need to retain some of your personal data so we can make your services work properly, send you bills, or detect security issues. Even if you don’t intend to continue using our services, we may need to retain some of your personal data to comply with laws. 

Request to correct your personal data 

Are you looking to correct some personal information associated with your account—like your name, address, email, or phone number? Most changes are easy to make by logging in to your T-Mobile account with the app on your phone or desktop. Just go to your profile and select the type of correction you want to make.
 
If you’re unable to correct your personal information through your account profile, you can call Customer Care, visit a store, or submit a personal data request. Visit our resource page filled with easy ways to correct your personal information.  

How to submit a request online

Get the right request form

If you fit the description of a “consumer” from the beginning of this article, you’ll need our personal data request form for consumers. You or an authorized agent can submit the request.

Fill out the form

You’ll answer a few simple questions and provide your contact information. It’s important to provide a current email address and a phone number that can receive SMS text messages so we can communicate with you.  

Get verified

Watch for a text message from us and an email from noreply@m.onetrust.com. Follow the instructions to verify your identity. We might ask for a copy of your valid U.S. driver's license or passport. If we ask to see your photo ID, you’ll also need to take a photo of your face using a device with a camera to prove the ID truly belongs to you.

After you submit a request

Once we’ve confirmed your email address, you’ll receive login information for your Secure Online Portal where you can view the progress of your request. You’ll be notified of updates in your Secure Online Portal via email. We’ll fulfill your request and get back to you as soon as possible.

If you make a request to access your personal data, your report will be available in your Secure Online Portal once we’ve fulfilled your request. Or, if you’ve asked us to deliver your access report by mail, we’ll do that. 

If you make a correction or deletion request, we’ll notify you in your Secure Online Portal telling you whether your data has been successfully corrected or deleted. If we’re unable to correct or delete your data, we’ll provide an explanation.  

We protect your identity

Unless prohibited by the law in your jurisdiction, any ID scans used by our service provider to verify your identity will be deleted within 30 days. Our verification service provider is subject to strict privacy and security terms and may only use this information for the purpose of verifying your identity.

Important information

  • You may only submit one type of request at a time. For example, if you want to access and delete data, you’ll have to fill out the form twice. Once to request access to your data. And a second time to request deletion. 

  • If you have or had multiple T-Mobile products using different email addresses, or had more than one phone number, you’ll need to submit a separate request for each combination of personal emails and/or phone numbers you’ve used as a customer.

  • If you signed up for service or have set a caller ID using a different name than what appears on your government ID, including a different middle name or an abbreviation, we can’t guarantee we'll be able to identify you in our systems, but we'll provide you with as much information as possible.  

For more information, read our T-Mobile Privacy Notice.

Business and government accounts data requests

If you use an individual phone line or a device associated with your organization’s T-Mobile or Sprint account, our goal is to help you protect your privacy. Under state privacy laws, you have the right to request that we provide, delete, or correct any of your personal data we have in our possession.

What data we collect 

When your phone line or device is associated with your employer’s business account, we have limited information about you as an individual. Because phones and devices change hands so frequently within an organization, we often don’t even keep a record of the employee’s name associated with the line. In our systems, data about how you use your company phone line or device is not linked to you or any other individual—instead, it’s linked to the business or government customer who pays the bill on the account. 

If you interact with us as a general consumer, we collect your personal data. However, we don’t link that data to the phone you use under a business or government contract. For example, if you visit our website, interact with us on social media, or provide contact details to our sales staff when shopping for personal reasons, that data won’t be connected to your company phone line.  

What data we share

The main reason we collect your data when using a business or government account is to deliver the product or service you need to do your job. When appropriate, we share data about phone lines and devices on business and government accounts with the organization or customer who owns the line. And in some cases, we may also be required to share your data to comply with and enforce legal and regulatory obligations and respond to government requests. 

Request access to your personal data 

When you submit a personal data request, we’ll send you a report that includes any information we have about the phone number noted in your request. What we describe in the report depends on your interactions with us and the nature of the products or services we provide to you. You’ll only see the limited data associated with your particular phone number, such as your rate plan and device ID. You won’t get personal data for any phone number other than your own.  

Request to delete your personal data

As an employee of an organization with a business or government account, you aren’t able to delete account data associated with any phone line or device paid for by your employer. You may submit a request to delete personal information, but due to our legal obligations with the account owner, we won’t be able to fulfill your request. 

Request to correct your personal data

Depending on the type of account your employer has with us, you may be able to correct some personal information associated with your business phone line or device. You’ll find all the details on our “Correct your data” page.

How to submit a request online 

Get the right request form

If you fit the description of a “consumer” from the beginning of this article, you’ll need our personal data request form for consumers. You or an authorized agent can submit the request.

Fill out the form

You’ll answer a few simple questions and provide your contact information. It’s important to provide a current email address and a phone number that can receive SMS text messages so we can communicate with you.   

Get verified

Watch for a text message from us and an email from noreply@m.onetrust.com. Follow the instructions to verify your identity. We might ask for a copy of your valid U.S. driver's license or passport. If we ask to see your photo ID, you’ll also need to take a photo of your face using a device with a camera to prove the ID truly belongs to you. 

After you submit a request 

Once we’ve confirmed your email address, you’ll receive login information for your Secure Online Portal where you can view the progress of your request. You’ll be notified of updates in your Secure Online Portal via email. We’ll fulfill your request and get back to you as soon as possible. 

If you make a request to access your personal data, your report will be available in your Secure Online Portal once we’ve fulfilled your request. Or, if you’ve asked us to deliver your access report by mail, we’ll do that.  

If you make a correction or deletion request, we’ll notify you in your Secure Online Portal telling you whether your data has been successfully corrected or deleted. If we’re unable to correct or delete your data, we’ll provide an explanation. 

We protect your identity 

Unless prohibited by the law in your jurisdiction, any ID scans used by our service provider to verify your identity will be deleted within 30 days. Our verification service provider is subject to strict privacy and security terms and may only use this information for the purpose of verifying your identity. 

Important information 

  • You may only submit one type of request at a time. For example, if you want to access and delete data, you’ll have to fill out the form twice. Once to request access to your data. And a second time to request deletion.  

  • If you have or had multiple T-Mobile products using different email addresses, or had more than one phone number, you’ll need to submit a separate request for each combination of personal emails and/or phone numbers you’ve used with a business account or as a private customer. 

  • If you signed up for service or have set a caller ID using a different name than what appears on your government ID, including a different middle name or an abbreviation, we can’t guarantee we'll be able to identify you in our systems, but we'll provide you with as much information as possible.

For a more comprehensive look at how we collect, use, and share data from business and government accounts, visit our B2B Privacy Notice.

Personnel data requests

If you can answer “yes” to one or more of these questions, we consider you part of our personnel category:   

  • Have you applied for a position with T-Mobile or any of our brands?

  • Have you worked directly for us?

  • Have you had a business-to-business relationship with us through a third-party contractor or vendor?

  • Have you visited one of our offices?

Not sure if you belong in our personnel category? Reach out to our privacy team at privacy@t-mobile.com with any questions.

Request access to your personal data

When you submit a request to access personal data we have about you, we’ll verify your identity and send you an access report. The personal data contained in your access report depends on your interactions with us and the nature and purpose for collecting that information. 

For example, if you’re an employee, your access report might include your employment records. However, if you simply visited one of our offices and didn’t share employment data with us, your access report won’t include any employment information. 

Here’s the type of personal data you can expect to receive:

Job applicants

Access reports for U.S. job applicants will include information that T-Mobile collected during the recruitment process, like your contact information and other data you provided on your application. Your report may also include other data we collected to facilitate the recruitment or interview process.

International job applicants

If you’re an international job applicant who’s been hired for a role, personal information collected during the recruitment process may be included in your access report. If you’re an international job applicant who wasn’t hired, we won’t retain your information longer than we need it. 

Employee

For current or former employees, access reports will include certain information related to your employment at T-Mobile, like personal data in your personnel file and compensation data.

Contractor

Access reports for current or former contractors will include certain information related to your contractor assignment for T-Mobile, like your contact information and job title.

Office visitor

If you’ve visited one of our officers, your access report will include certain information related to your visit, like your name or other contact information you provided. 

Vendor

Access reports for vendor representatives will include certain information related to your business-to-business interactions with T-Mobile, like your name, your company’s name, and other corporate contact information.

Request to delete your personal data 

Whether you’re a current or former member of our personnel, you may submit a request to delete personal data we’ve collected about you. We’ll delete as much of your personal data as we can, however, there’s some personal data we’ll need to keep for business operations and legal reasons. For example, we can’t delete your payroll records because we’re required by law to retain them for a specific period of time.  

Request to correct your personal data 

Are you looking to correct some personal information associated with your account—like your name, address, email, or phone number? Most changes are easy to make by logging in to your T-Mobile Workday account and updating your personal information.

You can also make changes to your personal information by calling Employee Care at 1-800-937-8997.

For more helpful tips about correcting your personal data, please visit our Correct your data page.

How to submit a request online 

Get the right request form 

If you answered “yes“ to any of the questions at the beginning of this article, you’ll need our personal data request form for personnel. You or an authorized agent can submit the request.

Fill out the form

You’ll answer a few simple questions and provide your contact information. It’s important to provide a current email address and a phone number that can receive SMS text messages so we can communicate with you.   

Get verified

Watch for a text message from us and an email from noreply@m.onetrust.com. Follow the instructions to verify your identity. We might ask for a copy of your valid U.S. driver's license or passport. If we ask to see your photo ID, you’ll also need to take a photo of your face using a device with a camera to prove the ID truly belongs to you. 

After you submit a request

Once we’ve verified your email address, you’ll receive login information for your Secure Online Portal where you can view the progress of your request. You’ll be notified of updates in the Secure Online Portal via email. We’ll fulfill your request and get back to you as soon as possible. 

If you make a request to access your personal data, your report will be available in your Secure Online Portal once we’ve fulfilled your request. Or, if you’ve asked us to deliver your access report by mail, we’ll do that. 

 If you make a correction or deletion request, we’ll notify you in your Secure Online Portal telling you whether your data has been successfully corrected or deleted. If we’re unable to correct or delete your data, we’ll provide an explanation.  

Note: If you’re a member of our personnel and also a customer, you’ll need to submit separate requests by visiting our Privacy Dashboard. 

We protect your identity

Unless prohibited by the law in your jurisdiction, any ID scans used by our service provider to verify your identity will be deleted within 30 days. Our verification service provider is subject to strict privacy and security terms and may use this information only for the purpose of verifying your identity.

Important information

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