Before you make a personal data request.
Privacy laws in several U.S. states, like the California Consumer Privacy Act (CCPA), provide residents of those states the right to access, delete, and correct personal information that businesses have collected about them. At
If you work for an organization that has a business or government account with us, you should know that we collect minimal information about individual end-users, administrators, authorized users, telecom expense managers, and new leads. Of course, you still have the right to submit a personal data request with us. But chances are, there won’t be much to see, delete, or correct.
For more information about your data rights, read our FAQs or explore the following topics:
About personal data requests.
B2B Privacy Notice
Do Not Sell or Share My Personal Information
What to expect
When submitting a request to access, delete, or correct personal information associated with a business or government account, please remember the process takes time and effort—on your part and ours. You’ll need about 20 minutes to collect your resources and fill out the form. After your request is complete, you'll hear back from us within 45 days. Before you begin, please be prepared with the following:
You’ll need a valid email address you can access and verify during the request process. If you have multiple email addresses associated with your business account or more than one type of account, please submit a separate request for each.
Your phone number
Make sure your phone can receive SMS text messages. And please provide the phone number associated with your business or government account.
Depending on your interactions with
If we ask to see your photo ID, you’ll also need to take a photo of your face using a device with a camera. This ensures the ID truly belongs to you.
Complete your request online
Once you've collected the documentation described above, you're ready to take the next step.
Complete your request by phone
If you prefer, you may call a Care Representative to help you submit a request to access, delete, or correct your personal data. Remember, you’ll still need all the information and documents described above to verify your identity before your request can be completed.