How to correct personal information associated with a business or government account.
Most corrections must be made by your employer
If you work for an organization that has a business account with us, it’s important to know that your employer is technically considered our customer. Those who use the phones and devices, like yourself, are considered end-users. As an end-user, you can make limited changes to the personal information on your company’s phone or device. Additional corrections can only be made by your organization’s account administrator or others with appropriate permissions.
Log in to your account
Time estimate: Less than five minutes
You can make some corrections or updates to inaccurate personal information associated with your phone or device. You’ll find that each type of account has a separate set of rules about what information may be changed by the end-user.
T-Mobile for Business
You can change your name, address, email, IMEI + SIM combo, phone number, and caller ID name.
T-Mobile for Government
You can change your name, E911 address, and voicemail password.
Call our Care team
Time estimate: Usually less than 10 minutes
T-Mobile for Business
T-Mobile for Government
Prospect
Visit a T-Mobile store
Time estimate: Varies
The easiest way to correct inaccurate personal information is to log in to your My
Contact your account administrator
Time estimate: Varies
For most business accounts, the account administrator, and sometimes authorized users with the appropriate permissions, can make additional changes to your personal information. Please ask your account administrator for assistance.
Use our online form
Time estimate: Less than 10 minutes to submit form; time for results varies
Once you’ve submitted your form and confirmed your email address, you’ll hear back from us within 45 days for U.S. requests and within one month for non-U.S. requests.
More about our business and government accounts.
T-Mobile for Business
Additional corrections
Account administrators and others with appropriate permissions can make additional changes, including email, SIM, billing address, and mailing address.
Closed accounts
If the organization you work for closes their enterprise account with us, you may not be able to correct your personal information. In some cases, you may have up to one year after the account is closed to make changes.
Former employees
If you leave a company that has an account with us, your former employer’s account administrator can manually delete your account profile information or disable the login.
Inactive profiles
Automatically deleted after one year of inactivity.
T-Mobile for Government
Emails
Because email addresses are used for logins, they’re not easily changeable. If you need a new email address, your account administrator must create a new account.
Additional corrections
Account administrators can set or change the associated E911 address for each of the phone lines paid for by the government organization. They can also place orders, suspend, restore, report lost or stolen devices, change rate plans, upgrade phones, and block international roaming.
Closed accounts
If the organization you work for no longer has a business account with us, you may not be able to correct your personal information. In some cases, you may have up to one year after the account is closed to make changes.
Former employees
If you leave an organization that has an account with us, your former employer’s account administrator can manually delete your account profile information or disable the login.
Account administrators & authorized users
When the account administrator or authorized user leaves the company, the government organization informs
Inactive profiles
Your account will be locked after three months of inactivity and requires a password change to login.