[](https://www.t-mobile.com/privacy-center) [](https://www.t-mobile.com/privacy-center) - [Privacy notices](https://www.t-mobile.com/privacy-center/privacy-notices) - [Privacy dashboard](https://www.t-mobile.com/privacy-center/dashboard) - [Education](https://www.t-mobile.com/privacy-center/education) - [FAQs](https://www.t-mobile.com/privacy-center/faq) [Contact us](https://www.t-mobile.com/privacy-center/contact-us) Our Companies [](https://www.t-mobile.com) # How to correct personal information associated with a business or government account. ## Most corrections must be made by your employer If you work for an organization that has a business account with us, it’s important to know that your employer is technically considered our customer. Those who use the phones and devices, like yourself, are considered end-users. As an end-user, you can make limited changes to the personal information on your company’s phone or device. Additional corrections can only be made by your organization’s account administrator or others with appropriate permissions. ## Log in to your account __Time estimate:__ Less than five minutes  You can make some corrections or updates to inaccurate personal information associated with your phone or device. You’ll find that each type of account has a separate set of rules about what information may be changed by the end-user. ### T-Mobile for Business You can change your name, address, email, IMEI + SIM combo, phone number, and caller ID name. ### T-Mobile for Government You can change your name, E911 address, and voicemail password. [Log in now](https://account.t-mobile.com/signin/v2/) ## Call our Care team __Time estimate:__ Usually less than 10 minutes ### T-Mobile for Business [1-800-375-1126](tel:1-800-375-1126) ### T-Mobile for Government [1-877-347-2127](tel:1-877-347-2127) ### Prospect [1-800-937-8997](tel:1-800-937-8997) ## Visit a T-Mobile store __Time estimate:__ Varies The easiest way to correct inaccurate personal information is to log in to your My T-Mobile account and make changes. But if you need help, stop by a retail store and ask for assistance. Bring your valid U.S. driver’s license or passport as proof of your identity. [Find a store](https://www.t-mobile.com/store-locator/locations-by-state) ## Contact your account administrator __Time estimate:__ Varies For most business accounts, the account administrator, and sometimes authorized users with the appropriate permissions, can make additional changes to your personal information. Please ask your account administrator for assistance. ## Use our online form __Time estimate:__ Less than 10 minutes to submit form; time for results varies Once you’ve submitted your form and confirmed your email address, you’ll hear back from us within 45 days for U.S. requests and within one month for non-U.S. requests. [Get started](https://www.t-mobile.com/privacy-center/privacy-rights-request/business) # More about our business and government accounts. ## T-Mobile for Business __Additional corrections__  Account administrators and others with appropriate permissions can make additional changes, including email, SIM, billing address, and mailing address. __Closed accounts__  If the organization you work for closes their enterprise account with us, you may not be able to correct your personal information. In some cases, you may have up to one year after the account is closed to make changes.  __Former employees__  If you leave a company that has an account with us, your former employer’s account administrator can manually delete your account profile information or disable the login. __Inactive profiles__  Automatically deleted after one year of inactivity. ## T-Mobile for Government __Emails__ Because email addresses are used for logins, they’re not easily changeable. If you need a new email address, your account administrator must create a new account. __Additional corrections__ Account administrators can set or change the associated E911 address for each of the phone lines paid for by the government organization. They can also place orders, suspend, restore, report lost or stolen devices, change rate plans, upgrade phones, and block international roaming.  __Closed accounts__  If the organization you work for no longer has a business account with us, you may not be able to correct your personal information. In some cases, you may have up to one year after the account is closed to make changes.  __Former employees__  If you leave an organization that has an account with us, your former employer’s account administrator can manually delete your account profile information or disable the login. __Account administrators & authorized users__  When the account administrator or authorized user leaves the company, the government organization informs T-Mobile to delete or remove this user from the account. __Inactive profiles__  Your account will be locked after three months of inactivity and requires a password change to login. ## Hello! Want to stay logged in? To keep your accounts safe, you'll be automatically logged out in:  Yes, stay logged in No, log me out ## Share your screen while on a call or in store __Get guided support from an Expert in real time__ - For your security, personal info, tabs, and notifications are automatically hidden. - You can stop screen sharing at any time. - Experts can only see what’s on T-Mobile.com. - Don’t use screen share while driving or in any situation where it's unsafe to focus on your screen. By clicking 'Accept and continue,' you are consenting to allow the Expert to view your screen for assisted navigation. This session may be recorded. To learn more, please visit the 
[__T-Mobile Privacy Notice__](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice). Accept and continue No thanks __Next:__ Generate a code to share with your Expert ## Share this code with your Expert code Once your code has been successfully entered by your Expert, this window will close and continue to the session. ## Allow screen sharing with your Expert? Personal and sensitive data is hidden for your security and privacy. Allow Don’t allow ## End your session? Ending your session will stop sharing your screen, but will not end your call. End session Continue session ## Your session has ended Your screen is no longer being shared with your Expert. OK Share again ## You are already in an active session OK ## Your code has expired Generate a new one to share with your Expert. 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