Frequently asked questions

Some of the T-Mobile companies include:

• Metro by T-Mobile
• Sprint, now part of T-Mobile
• Assurance Wireless
• Octopus Interactive

Personal data is any information that relates to you or your household. The most obvious examples include your name, address, phone number, or email. In other words, specific pieces of information that directly identify you. Personal data also includes a category of data legally referred to as sensitive personal data—it’s more sensitive in nature than personal data and includes information such as an individual’s Social Security number, online account log-in credentials, race or ethnicity, and biometric information.

 

If you have questions about how personal data is collected, read our T-Mobile Privacy Notice.

Yes, you can ask us to show you that information and we're happy to provide it once we receive your request and confirm your identity. The process and results will vary based on who you are and how you interact with us. To get started, visit our Privacy Dashboard and choose the category that best describes you.

Yes, you can submit a request to correct or delete your personal data.

 

How to correct

If you have a T-Mobile account, it may be easier and faster to correct your personal data—like your name, address, email, or phone number—directly through your account portal. Or, you can visit our resource page filled with easy ways to correct your personal information.
How to correct for consumers
How to correct for business or government accounts
How to correct for personnel
 
How to delete
After you’ve submitted a deletion request, we’ll delete your personal data to the extent we can—except information we need to provide you with service, process orders and payments, protect you from fraud, and comply with laws.

To get started with a correction or deletion request, visit our Privacy Dashboard and choose the category that best describes you.
 

To learn more about how to delete:
Read article About personal data requests for consumers
Read article About personal data requests for business or government accounts
Read article About personal data requests for personnel

Anyone who believes T-Mobile has personal data about them can ask to see—and correct or delete—personal data we’ve collected about them. Please note that your choices may vary depending on the laws that apply where you reside, and the relationship and type of account you have with T-Mobile.

• You can submit a request to access if you’re an existing or former customer of T-Mobile or our other brands, including T-Mobile Prepaid, Metro by T-Mobile, Assurance Wireless, and Sprint.
• You can submit a request to access if you’re a current or former employee of an organization with an active or closed business or government account with us.
• Authorized Agents can also submit an access, correction, or deletion request for you. To protect your information, we may request that you verify your own identity before fulfilling a request submitted by your agent.

To get started, visit our Privacy Dashboard and choose the category that best describes you. 

 

T-Mobile MONEY customers can’t request data from us because any personal data collected for your T‑Mobile MONEY account is collected by our partners BM Technologies, Inc. (BMTX) and Customers Bank, not T-Mobile. Please refer to their privacy policies below. If you happen to be both a T-Mobile MONEY customer and a T-Mobile wireless customer, we’ll respond to privacy requests related to any information T-Mobile has about you.

 

Read the BM Technologies, Inc. Privacy Policy.
Read the Customers Bank Privacy Notice.

 

To learn more:
Read article About personal data requests for consumers
Read article About personal data requests for business or government accounts
Read article About personal data requests for personnel

You’ll need to submit a separate request for each combination of emails and/or phone numbers you've had as our customer or in association with a business or government account. For example, if you have a personal account and you also use a wireless line owned by the company you work for, you’ll have to submit two personal data requests.

 

To learn more:
Read article About personal data requests for consumers
Read article About personal data requests for business or government accounts
Read article About personal data requests for personnel

Yes, you can still submit a request. However, if you’ve signed up for our service using a different name than what appears on your government ID—maybe you previously used your middle name or an abbreviation—we can’t guarantee we’ll be able to find you in our system or verify your identity, but we’ll provide you with as much information as possible. 

 

To verify your identity, we’ll need some information from you, like your email address and phone number. Depending on your interactions with T-Mobile and our other brands, we may also ask for a copy of your U.S. driver’s license, state ID, or passport. If we request a photo ID, we’ll also need to see a current digital photo of your face to ensure the ID truly belongs to you.

To help us best match you in our systems, please make sure the name on your account matches the name on your government ID prior to submitting your request. If applicable, you must also use the email address and phone number you use or used as a customer of T-Mobile or our other brands, or as an employee of a business or government organization with a group account.

 

To learn more:
Read article About personal data requests for consumers
Read article About personal data requests for business or government accounts
Read article About personal data requests for personnel

We want to make sure the personal data we’ve collected about you doesn’t fall into the wrong hands. That’s why we carefully verify the identity of anyone who submits a personal data request. The same is true whether you’re a current or former customer, or not a customer.

 

If you have a T-Mobile ID, go to the Privacy Dashboard and log in to start your personal data request. To verify your identity, we’ll need information from you, like your email address and phone number or your T-Mobile ID and password.

 

If you don’t have a T-Mobile ID or you prefer not to log in, go to the Privacy Dashboard to start your personal data request. To verify your identity, we’ll need the following information:

• Your email address and phone number.
• Your U.S. driver’s license, state ID, or passport.
• A current digital photo of your face so we can ensure the photo ID truly belongs to you.

If we can’t verify your identity, we won’t be able to process your privacy request for security reasons.

Consumer
As a current or former customer, or prospective customer, your access report will include the following:

• The categories of personal data we’ve collected, shared, or sold
• Our business or commercial purposes for collecting, sharing, or selling personal data
• The categories of sources from which we collect personal data
• The categories of third parties we share personal data with
• The categories of personal data we disclose for business purposes
• Specific pieces of personal data we’ve collected, if you requested that information

Learn more in our article About personal data requests for consumers.

 

Business or government account
If your phone line or device is associated with your organization’s group account, you’ll get a report that includes any information we have about the phone number noted in your request. What we describe in the report depends on your interactions with us and the nature of the products or services we provide to you. Learn more in our article About personal data requests for business or government accounts.

 

Personnel
If you’ve applied for a role with T-Mobile, worked with us as an employee or contractor, visited one of our offices, or interacted with us in a business context, you’re considered a member of our personnel. The personal information contained in your access report depends on your interactions with us and the nature and purpose for collecting that information. Learn more in our article About personal data requests for personnel.

To submit a request, visit our Privacy Dashboard and select the category that best describes you: consumer, business or government account, or personnel.

Depending on your jurisdiction, if your privacy request is denied, you may be entitled to submit an appeal. Instructions for how to submit your appeal will be included in our response explaining why we were unable to fulfill your request.

California has a data protection law called the California Consumer Privacy Act (CCPA). It gives California consumers the right to tell companies to not sell or share their personal information. We use this legislation as the benchmark for the privacy choices we extend to all our customers. 

To learn more, please read our Do Not Sell or Share My Personal Information article.

If you don’t want us to sell or share your personal data, you can click the Do Not Sell or Share My Personal Information link at the bottom of many pages on our website and change your setting. Or check your setting in our Privacy Dashboard.

Global Privacy Control (GPC) is an online tool available on select browsers and browser extensions that automatically sends a signal to websites telling them you don’t want to be tracked and don’t want your personal data sold.

To learn which browsers offer this option and how to turn on GPC, visit the Global Privacy Control website.

 

T-Mobile recognizes Global Privacy Control (GPC) signals. This means that if your browser or browser extension has GPC enabled, our websites will automatically recognize that signal and opt you out of the “sale” or “share” of your personal data. For more information about GPC, please visit the Global Privacy Control website.

 

Read more about your privacy options in our Do Not Sell or Share My Personal Information article.

We know it’s important to treat children’s data carefully. The Children’s Privacy Notice explains what we do (and don’t do) when it comes to children’s data. Generally, if you allow a child to use our products or services by providing them with a device or other access associated with your account, any personal data associated with their use will be treated as your personal data.

 

If you’re the parent or guardian of a child using a T-Mobile phone with postpaid service, T-Mobile is currently testing the ability to designate the line as a Kids’ Line. To learn more, including how to set up a Kids’ Line, please see our support page Manage privacy settings in Family Controls.

 

The T-Mobile Privacy Notice and the Children’s Privacy Notice don’t apply to data collected by third party apps and websites, and we encourage parents to review the terms and policies of apps and websites before allowing children to use them. For more info, read the Family Controls and privacy article.

 

For specific information about products like the SyncUP KIDS Watch and FamilyMode, please see the Children’s Privacy Notice.