Start a personal data request.

Privacy laws in several U.S. states provide residents the right to access, delete, and correct personal data that businesses have collected about them. At T-Mobile, we offer these same choices to customers who reside in the U.S., Puerto Rico, and the U.S. Virgin Islands. 
 
In addition, if you’re one of the following, you may be able to submit a personal data request on behalf of someone else: 

You’re the parent of a child with a designated T-Mobile or Metro Kids’ Line.

You’re the parent or guardian of a child who has an account with any of our brands.

You’re the authorized agent of an adult who has an account with us.

Once your request is complete, you’ll hear back from us within 45 days.

What you need to submit a request as a parent, guardian, or authorized agent

Your email

You’ll need a valid email address you can access and verify during the request process.

Your phone number

Make sure your phone can receive SMS text messages.

Your ID

We may also ask for a copy of your valid U.S. driver's license or passport.

Your photo

If we ask to see your photo ID, you’ll also need to take a photo of your face using a device with a camera. This ensures the ID truly belongs to you.

Take the next step

Submit a data request for your child or an adult customer you represent

Once you've collected the documentation described above, you're ready to begin.

Start online form

Call our Customer Care team

If you prefer, we can help you submit a request on behalf of your child or an adult customer you represent. Remember, you’ll still need all the information and documents described above to verify your identity before your request can be completed.