What do I need to know about this free device offer?

For a limited time, well-qualified customers can get a SyncUP DRIVE for free via 24 monthly bill credits when you purchase through our monthly payment plan and activate a new, qualifying line.

How do I get a free SyncUP DRIVE?

Purchase SyncUP DRIVE through our monthly payment plan and pay any applicable sales tax on the pre-credit price at time of purchase. Activate a new line of SyncUP DRIVE Unlimited with any qualifying plan (currently 6GB of high-speed data or higher) to use with your new SyncUp DRIVE device and remain active while receiving credits. Please note that the new line of service must have the new eligible device purchased on our monthly payment plan attached to it. Remain active on an eligible SyncUP DRIVE Unlimited plan with an active monthly payment plan on the device and in good standing for the duration of the 24 monthly bill credits. If you cancel wireless service before receiving 24 bill credits, credits stop and the remaining balance on full device amount becomes due ($96). For well-qualified customers.

When will I receive my bill credit?

Once your account is verified, you will start to see a monthly bill credit, typically by your second bill cycle.

Can T-Mobile for Business customers get a free SyncUP DRIVE?

Yes, T-Mobile for Business customers can participate in this promotion.

Is there a limit to how many times I may take advantage of this promotion?

There is no limit for how many times you may redeem the promotion, subject to credit approval, line availability, and, for more than five mobile internet lines, deposit requirements. You must meet all promotion requirements for each purchase.

I'm a T-Mobile for Business customer. Is there a limit to how many devices I can get with this promotion?

There is no limit for T-Mobile for Business customers, subject to credit approval, line availability, and, potentially, deposit requirements, depending on the number of mobile internet lines you activate. You must meet all promotion requirements for each purchase.

I recently cancelled a line on my account. Am I eligible for this promotion?

Unfortunately, if you cancel a line within 90 days, you're not eligible for this promotion. However, you can restore a recently canceled line and add an additional line to be eligible for the promotion.

I purchased my SyncUP DRIVE device before you started this promotion. Am I eligible?

This limited-time offer is valid for purchases after Jan 1, 2021.

If the device is on backorder, do I still qualify for this offer?

If the device you want is available for backorder, meet all of the promotional criteria, and purchase the device within the promotional window, you will qualify for the offer.

Am I the only person who can see the data from my car?

Yes. All information is private, securely stored, and encrypted on our servers. Car information can only be seen by those with your SyncUP DRIVE app login and password. When requesting Roadside Assistance, you agree to share limited information like vehicle location to help provide requested services. Please see the T-Mobile Privacy Center for more information about how T-Mobile protects your privacy.

Will SyncUP DRIVE allow me to remotely control my car?

No. For security purposes, the SyncUP DRIVE device only scans and reports information from your car computer. It is a "one-way" device reader with no capability to send commands to the car. SyncUP DRIVE cannot remotely start/stop the engine, lock/unlock doors, or in any way control how the car operates.

Will SyncUP DRIVE change or harm my car?

No, the SyncUP DRIVE device does not modify your car in any way-it passively reads and reports information from your vehicle. SyncUP DRIVE takes this information and works with T-Mobile 's network and the SyncUP DRIVE application to provide a full set of useful features and a great experience. If you unplug the device, your car will be exactly as before you plugged it in.

Is SyncUP DRIVE easy to install?

Yes, very easy. The device plugs into a standard (OBDII) port required in all U.S. car models since 1996-the same port mechanics plug into when analyzing car issues. This port is usually found inside your car underneath the dashboard near your legs. The SyncUP DRIVE device plugs in easily, like an oversized USB port.

The key to a smarter drive.

SyncUP DRIVE connected by T-Mobile. Man leaning against his car while looking at his phone.

Keep track of your vehicle and its performance while staying connected on the move. SyncUP DRIVE offers you peace of mind when it matters.

See compatibility Shop now

Capable device, service, and app required. GPS signal required for vehicle tracking. See full terms

Sign up today and get SyncUP DRIVE free.

Service available for as low as $10/month.

Shop now

If you cancel wireless service, credits stop and remaining balance on required finance agreement becomes due. For well-qualified customers; plus tax. See full terms

Safety

• Keep track of your driving behavior and monitor your car’s health and performance—like maintenance and battery life—in the app.

See how it works

Capable device, service, and app required. GPS signal required for vehicle tracking.

Peace of Mind

• Track your car’s location in near real-time with in-app map views and get notifications for potential break-ins, tow alerts, and more.

See how it works

Capable device, service, and app required. GPS signal required for vehicle tracking.

Connectivity

• Connect to the Wi-Fi hotspot on the T-Mobile network for in-car productivity and entertainment for up to five devices.

See how it works

Qualifying plan and capable devices required.

NOW FEATURING

In-app roadside assistance 24/7.

Hit the road worry-free with Roadside Assistance available 24/7 through our national partner – available in the SyncUP DRIVE app at no additional cost.

Get the details

Capable device, qualifying service in good standing, and SyncUP DRIVE app required. Third-party terms of service apply.

24/7 roadside assistance

Roadside Assistance is provided 24/7 nationwide by our partner and can be accessed through the SyncUP DRIVE app.

Up to 4 uses every twelve months is included with SyncUP DRIVE. Use Roadside Assistance for:

•Tows (up to 10 miles)

•Battery jump start

•Spare tire swap out

•Lockout services

•Out of gas fuel delivery - up to 2 gallons

Capable device, qualifying service in good standing, and third-party app required. Third-party terms of service apply.

How does it work?

Plug in the on-board diagnostics reader.

Use the app to monitor your car’s health.

SyncUP DRIVE lets you find your vehicle’s location, access maintenance information, and more—right on your phone.

Qualifying service required.

SyncUP Drive works with most cars—check yours.

Plugs into a standard port found in all US gasoline-powered cars since 1996. Check compatibility of features with your vehicle and device using the table below.