Contact Customer Care.
Why did I get this message?
We want to alert you that our industry is experiencing a phone number port out scam that could impact you, and to encourage you to add our port validation feature, if you haven’t done so already.
Why is this happening?
Fraudsters are attempting to compromise personal bank accounts by taking over and transferring phone numbers from one wireless provider to another. It’s a scheme that is affecting the entire wireless industry.
What do I need to do?
We suggest you add our port validation feature to your account. To do this, you’ll need to call 611 from your
How does the new passcode protect my account?
If someone attempts to port your number from
Does this new PIN/passcode replace the password on my account on MyT-Mobile .com?
No, this is in addition to your My
Is there anything else I can do to protect my account?
Make sure you always have strong passwords on any online or mobile account. You may also consider checking with your bank to see if there is an alternative to using text-for-PIN authentication, such as email. For more information on privacy and security, please refer to our online privacy resources.