Request Your Personal Data | T-Mobile Privacy Center

At a glance

Most websites, browsers, and apps collect information about you. 

You can request to access, delete, or correct personal data we have about you.    

The process and results will vary based on who you are, such as consumer, business or government account holder, or our employee.

Everyone has personal data

No matter how you’ve interacted with our company and all our brands, there’s a good chance we’ve collected some type of personal data about you. We use your personal data to deliver the products and services you love and enhance your experience with us. As the Un-carrier, we give people privacy choices even when we’re not required to, because it’s the right thing to do.

Anyone can make a request

You can submit a request to access, delete, or correct the personal data we have about you. Your choices and results may vary depending on laws that apply, where you reside, and the relationship and type of account you have with T-Mobile and our other brands.

To learn more, please select the category below that best describes you. If you belong in more than one category, you’ll want to submit multiple requests.

Consumer

Business or government

Employee or associate

Personal data requests for consumers

If you fit into any of these groups, our company defines you as a “consumer.” Continue reading to learn how to submit a personal data request for consumers.

T-Mobile customer

You have or had a personal account with a T-Mobile ID and email address. Or you’re the parent or guardian of a child with a T-Mobile Kids’ Line.

Metro, T-Mobile Prepaid, Sprint, or Assurance Wireless customer 

You have or had a personal account with any of our other brands.

Not a customer or not logged in

You’re not a customer, but sometimes you visit our websites and get marketing messages from us. Or you are a customer, but don’t want to log in before submitting a personal data request.

What personal data can you access?

When you submit a privacy request to access your data as a consumer, we’ll send you a report that includes personal data we have about you. Here are some examples of the types of information you can expect to receive based on your account type:

Billing Responsible Party or Primary Account Holder

If you're a current customer and you’re the Billing Responsible Party or Primary Account Holder, you’ll get all the account-level data for all lines on the account. This is the same billing, rate plan, product, and cost information available to you in your T-Mobile app or T-Mobile.com account.

Not the Billing Responsible Party or Primary Account Holder

If you’re a current customer, but not the Billing Responsible Party or Primary Account Holder, you won’t get any account data and you’ll only get personal data associated with your phone number and email as provided in your request to access your data.

Former customer

If you’re a former customer, you’ll only get account data associated with the phone number and email address you provide in your request form (if we have that email in our systems). You won’t get personal data for any phone number other than your own—even if the phone number was linked with your account.

Prospective customer

If you’ve received marketing emails from us or visited our websites—you’ll get the limited personal data we’ve collected about you.

Never a customer

If you’ve never been a customer of T-Mobile or received marketing messages from us, you won’t get any account data and you’ll only get personal data linked to the phone number you provide in your request form.

What personal data can you delete?

If you ask us to delete personal data we’ve collected about you, we’ll delete as much as we can. However, if you plan to continue using our products and services, we’ll need to retain some of your personal data so we can make your services work properly, send you bills, or detect security issues. Even if you don’t intend to continue using our services, we may need to retain some of your personal data to comply with laws. 

What personal data can you correct?

Are you looking to correct some personal information associated with your account—like your name, address, email, or phone number? Most changes are easy to make by logging in to your T-Mobile account with the app on your phone or desktop. Just go to your profile and select the type of correction you want to make.

If you’re unable to correct your personal information through your account profile, you can call Customer Care, visit a store, or submit a personal data request. Visit our correction resource page filled with easy ways to correct your personal information.

How to submit a personal data request online

How to submit a personal data request if you’re a T-Mobile MONEY customer

Any personal data collected for your T-Mobile MONEY account is collected by our partners BM Technologies, Inc. (BMTX) and Customers Bank, not T-Mobile. Please refer to their privacy policies for information about making a personal data request:

Read the BM Technologies, Inc. Privacy Policy.
Read the Customers Bank Privacy Notice.

After you submit a request

You’ll hear from us within 45 days

Once we’ve confirmed your email address, you’ll receive login information for your Secure Online Portal where you can check the status of your request. You’ll be notified of updates in your Secure Online Portal via email. If we’re unable to correct or delete your data, we’ll provide an explanation.  

Matching ID info is important

If you signed up for service or have set a caller ID using a different name than what appears on your government ID, including a different middle name or an abbreviation, we can’t guarantee we'll be able to identify you in our systems, but we'll provide you with as much information as possible.  

We delete your ID scans

Unless prohibited by the law in your jurisdiction, any ID scans used by our service provider to verify your identity will be deleted within 30 days. Our verification service provider is subject to strict privacy and security terms and may only use this information for the purpose of verifying your identity.

Multiple data requests

Want to access and delete? Submit two requests.

You can only submit one type of request at a time. So you’ll need to select “Access personal data” the first time you submit. Then start another data request and select “Delete personal data.”

Several emails or phone numbers?

If you have or had multiple T-Mobile products using different email addresses, or had more than one phone number, you’ll need to submit a separate request for each combination of personal emails and/or phone numbers you’ve used as a customer.

Are you a consumer and an employee?

If you have or had a personal wireless account with us, but also work for our company, you’ll want to submit a separate request based on each relationship. Visit our Personal Data Request page to get started.

For more information, read our T-Mobile Privacy Notice.

Personal data requests for business and government accounts

You belong in this category if you work for a business or government organization with an active or closed account with us. Or if you’re the lead for a prospective enterprise account. Under state privacy laws, you have the right to request that we provide, delete, or correct any of your personal data we have in our possession.

What data we collect

When your phone line or device is associated with your employer’s business account, we have limited information about you as an individual. Because phones and devices change hands so frequently within an organization, we often don’t even keep a record of the employee’s name associated with the line. In our systems, data about how you use your company phone line or device is not linked to you or any other individual—instead, it’s linked to the business or government customer who pays the bill on the account.

If you interact with us as a general consumer, we collect your personal data. However, we don’t link that data to the phone you use under a business or government contract. For example, if you visit our website, interact with us on social media, or provide contact details to our sales staff when shopping for personal reasons, that data won’t be connected to your company phone line.

What data we share

The main reason we collect your data when using a business or government account is to deliver the product or service you need to do your job. When appropriate, we share data about phone lines and devices on business and government accounts with the organization or customer who owns the line. And in some cases, we may also be required to share your data to comply with and enforce legal and regulatory obligations and respond to government requests.

What personal data can you access?

When you submit a personal data request, we’ll send you a report that includes any information we have about the phone number noted in your request. What we describe in the report depends on your interactions with us and the nature of the products or services we provide to you. You’ll only see the limited data associated with your particular phone number, such as your rate plan and device ID. You won’t get personal data for any phone number other than your own. 

What personal data can you delete?

As an employee of an organization with a business or government account, you aren’t able to delete account data associated with any phone line or device paid for by your employer. You may submit a request to delete personal information, but due to our legal obligations with the account owner, we won’t be able to fulfill your request.

What personal data can you correct?

Depending on the type of account your employer has with us, you may be able to correct some personal information associated with your business phone line or device. You’ll find all the details on our Correct your data page.

How to submit a personal data request online 

After you submit a request

You’ll hear from us within 45 days

Matching ID info is important

We delete your ID scans

Multiple data requests

Want to access and delete? Submit two requests.

Several emails or phone numbers?

For a more comprehensive look at how we collect, use, and share data from business and government accounts, visit our B2B Privacy Notice.

Personal data requests for our employees and associates

If you fit into one of these categories, our company defines you as an employee or associate. Not sure if you belong in this group? Reach out to our privacy team at privacy@t-mobile.com with any questions.

Current employee

You’re a current T-Mobile employee or contractor with an NTID.

Other associate

You’re a current or former vendor, job applicant, or office visitor. Or you’re a former T-Mobile employee or contractor.

What personal data can you access?

When you submit a request to access personal data we have about you, we’ll verify your identity and send you an access report. The personal data contained in your access report depends on your interactions with us and the nature and purpose for collecting that information.

For example, if you’re an employee, your access report might include your employment records. However, if you simply visited one of our offices and didn’t share employment data with us, your access report won’t include any employment information.

Here’s the type of personal data you can expect to receive:

Job applicants

Access reports for U.S. job applicants will include information that T-Mobile collected during the recruitment process, like your contact information and other data you provided on your application. Your report may also include other data we collected to facilitate the recruitment or interview process.

International job applicants

If you’re an international job applicant who’s been hired for a role, personal information collected during the recruitment process may be included in your access report. If you’re an international job applicant who wasn’t hired, we won’t retain your information longer than we need it.

Employee

For current or former employees, access reports will include certain information related to your employment at T-Mobile, like personal data in your personnel file and compensation data.

Contractor

Access reports for current or former contractors will include certain information related to your contractor assignment for T-Mobile, like your contact information and job title.

Office visitor

If you’ve visited one of our officers, your access report will include certain information related to your visit, like your name or other contact information you provided.

Vendor

Access reports for vendor representatives will include certain information related to your business-to-business interactions with T-Mobile, like your name, your company’s name, and other corporate contact information.

What personal data can you delete?

Whether you’re a current or former member of our personnel, you may submit a request to delete personal data we’ve collected about you. We’ll delete as much of your personal data as we can, however, there’s some personal data we’ll need to keep for business operations and legal reasons. For example, we can’t delete your payroll records because we’re required by law to retain them for a specific period of time.

What personal data can you correct?

You can also make changes to your personal information by calling Employee Care at 1-800-937-8997.

For more helpful tips about correcting your personal data, please visit our Correct your data page.

How to submit a personal data request online

Note: If you’re an employee and also a customer, you’ll need to submit separate requests by visiting our Personal Data Request page.

After you submit a request

You’ll hear from us within 45 days

We delete your ID scans

Learn how we use your personal data

For job applicants, visit T-Mobile Applicant Privacy Notice.
For current or former employees or contractors, visit T-Mobile Employee and Contractor Privacy Notice.
For office visitors, visit T-Mobile Privacy Notice.
For business-to-business contacts, visit B2B Privacy Notice.

About personal data requests.

At a glance

Everyone has personal data

Anyone can make a request

Personal data requests for consumers

T-Mobile customer