5G Home Internet nightly slow down

I have the same issue that everyone else is having and if course we would be heavy users of data when we stream TV, etc. I am going back to my internet company and get wired in for consistency. I don't just slow down sparatically and never at a given time but if it was any slower I would be going backward. I haven't been able to watch a full 1/2 hour show in a year. I have done all the placements, re pacements, bought expensive boosters etc and nothing works. I don't even get 5G readings in the app. I have missed calls, messages, work calls etc. Can't do it anymore. T-Mobile just lied to the public to get the sales pure and simple. End of rant. 

Just sad and false advertising. It's not unlimited data, in any way. I've unfortunately have had their home internet service since it was originally introduced and have suffered from these random speed changes the whole time. At first, I would have to reset the gateway every few days, now it's daily. My download speeds are as low as 1.0 mbps, that's ridiculous. It tests in the 100's of mbps during the day but as soon as 7 o'clock arrives the speed disappears. Numerous changes of placement, countless of calls and yet no changes whatsoever. Support's response? There's always maintenance being done on the tower. Always. Just as there's always a ticket that's been placed prior to my call. And yet, after all of this, not a single change. Which is exactly why I'm switching to Verizon. I highly recommend it to everyone else, they're rated higher/better than T-mobile for home internet providers for both speeds and service. I'm just tired of the same scenario, with the same useless response/solutions. Anyone remember the definition of insanity? 

I’ve been using their services for a couple of months now and the home internet is horrible after 8 pm and when it’s raining is worse. I’ve been experiencing the same issues, they have replaced the gateway 3 times and did the same “engineer thing” for a few days and the answer was that everything was working perfectly…another answer a different day was that their were working on one of the towers and told me to use the 4g tower instead, totally nightmare. Long story short I started using my phone hotspot during the night, and the last answer they gave me a few days ego was that I don’t have a contract with them so I’m free to go to any other carrier because they understand it’s frustrating.

Customer service is good same as phone but home internet is extremely disappointing.

I contacted tech support and they said that there was a technical issue in the area (90731) that already had a ticket. He added my complaint to the ticket. At the moment, things are good, but speeds do drop here and there. 

Having the same result here, but my upload speeds never change. Daytime is 150/70, evening is 10/70. Seems that only download speeds are affected. I have called support twice. The first tech reset something and fixed immediately until the next day. Called that evening and this tech could not fix anything. I’m currently waiting for an engineer for the elevated ticket. Hopefully someone can fix this issue as it’s obviously not my gateway as they “suspect.”

Exact same symptoms here. My gateway in in a woindow and I get 200 mps + at times nad then slow to less than 2 mps yesterday.  T- Mobile please fix this.

K5WA wrote:

New T-Mobile Home internet customer that has just replaced my ATT 4G equivalent due to T-Mobile’s unlimited 5G cap for the same price.  I am 3 miles from my closest tower but have my 5G antenna on a 60’ tower pointed at the T-Mobile tower.  I’m out in the boonies when I’m using this setup.  I get 4 out of 5 bars but I’m getting only 6 MB down and 20MB up.  I don’t really need blazing fast speeds for my applications.  The upload speed is fine for me but the down speed is terrible.  I am waiting on a new WaveForm 4x4 MIMO antenna to place at 60’ to see if that will help but I was positive that I should get better than this even while only using ANT1 (or ANT3) of the 4 antenna ports on my white T-Mobile hotspot box (G4AR?).  I’m even using LMR400 (not RG58) coax due to the terrible signal attenuation of RG58 at 6GHz.

I see some folks complaining about ONLY getting 100MB down…  Heck, I’d LOVE to see 100MB down.  I may have to go back to ATT 4G and live with the 100GB cap if I can’t get this figured out.  I’d also love to catch the same tech that ChefZiggy mentioned in his post.

Did you not read the instructions while setting up your router? 60 feet is WAYYY too high. The higher you go the more interference you run into. Most people think the higher you go the better signal you get but that's simply not true. You want to have it below the roof of your house ideally. Move your antenna down to about 15-25 feet and then test your speeds there. I can guarantee they will be higher. I too am MILES away from my nearest tower and my router is sitting above my big living room windows. About 7-8 feet off the floor.

I get about 110 download and 30 upload when there is no congestion. During rush hour aka congestion times (4/5pm to about 9pm) my speeds drop to about 30/10 although sometimes when its really bad they go to about 10/2 or slightly lower. That rarely happens though and if it does I just reset my connection in the TMobile internet app and it will usually improve. Keep in mind I have multiple TVs, two home security systems with 10+ cameras, two computers, multiple cell phones, and other smart devices connected to this router. I have yet to have any complaints based off what I used to have (Hughes NET) this TMobile plan leaves them in the DIRT. Never again will I use Hughes NET, its 3x the price of TMobile for <1mbps satellite internet LOL. It was literally useless. No other ISP has yet to make it to my neighborhood.

I too plan on ordering the WaveForm 4x4 MIMO antenna due to how far away I am from the two closest towers. Hoping that can increase my speed as I have read in many other reviews. Even if its only slightly!

I am experiencing the same issue. I actually disconnect from my router and just use cell service on my cell phone and am getting way faster speeds (in the same location of the router). It seems as though they are throttling the internet. It is a prioritization thing they do. Only way to get it fixed is to have someone at T-Mobile move your internet to the cell phone priority. If anyone knows how to do this please share.

Thanks ChefZiggy! 

I’ll try calling in after hours and see if I get lucky.  My unit did a firmware upgrade the first time I plugged it in but maybe there is another one needed. 

I called after hours so got a tech from the Philippines.. I was in the phone with her for probably 40 minutes, but it got resolved