Places
Plans, Features & Billing
Let's talk about the plans and features that T-Mobile has that help your business be successful.
Devices & Orders
Talk about all the T-Mobile devices you are using to make daily business management possible.Recent Content
Charged since July last year for a line I called and canceled
I was with sprint for 17 years and now with T-Mobile for this 3 years i guess and I have had to call about my bill over and over . Well if you have had experience with someone you live with with stage 4 cancer . You understand it when you don't have the time or even think to look at the small stuff. Well someone got into our checking account so we had to shut it down and screwed up my auto pays . We'll my phone got cut off because my payment was rejected or returned because the account was closed. So I went online and seen this huge bill and was reading and they have been charging me for a line , I had turned off .. They say I didn't request it tobe turned off , I requested it to be blocked ... And I tried to tell her your wrong . Because after the first time I called in to report that phone was stolen and to shut that line off. I had to call back the next month because data had been used on that line. So I called back and asked why data use is on a line that I wanted canceled and I told them put a block or something but I dont want that line nor do I want anyone to be able to use wifi or data .. So they say since I said that the line wasn't canceled and they don't owe me anything even though no one has used that line for anything since then.
Terrible Customer Support for billing
I registered just for this specific encounter. I had a mix up with my bill and bank since I recently closed my account and I usually pay my phone bill ahead of time. It gave a confirmation saying that the payment was successful and I thought nothing of it, I was changing the info on the bank and 6 or so days later I got a text to call about the payment. I called and they told me how it did draw from the closed bank account and it didn't go through despite the confirmation text AND that they'll be requiring another 15$ for some stupid ass reason. I was completely fine with paying the normal 90$ cause it didn't go through but the guy on the phone was basically said "tough luck, pay the bill buddy I can't do anything lol". Like what the ??? I didn't even know that something was up until the text. They said that it'll go back to the normal 90$ due to Auto-pay after but an extra 15$ for trying to fix the problem?! All I wanted to say is you and customer support. Never had this problem before as I've been paying fine for the past 5 or so years. So again YOU
Running up data usage.
Yes, to your question t mobile does run up data usage faster than it should. Here's 1 example I use a laptop only to check on my email and it used 200 mb for 3 minutes of usage. It's crazy, because I don't have anything running in the background, no updates or other programs running. From my calculations it should only be about 50mb. They been doing it for a well now. It maybe time for someone to look into this.
Thinking about switching to T-mobile don't RUN AWAY!
My t-mobile experience has been nothing less than the worst experience of my life, and all I wanted was the lime green iPhone 15 here is my night mare timeline. Inquired about service looked at phones plans but was told they couldn't get the color I wanted, no biggie I told them I could go to the apples store and get it if I decided to switch. Went to the apple store a month later to get the phone and start service couldn't provide a 2 factor authorization cause I had an open account (without why permission of knowledge) Visited the scoff where my account was created assistant manager explained it was called a fraudulent account. confronted the store manager who denied a fraud account. stuck me with a phone 14 I did'nt want because I had ended my service with my previous phone company and told me that was all I was able go get. Entire phone plan was called in and deleted by the store who had made the fraud account had go and have my services reinstated they had canceled. Store manager calls me and tells me I should trade my phone in and end service altogether Found out I could ge the 15 store would'nt trade in on the last day it could 611 told me for all my problems I would receive free internet fort a year send me the box its not free all this for just an iPhone 15 green that I wanted. If I was paid for the time I have spent on this is would be able got outright buy 6 iPhones. I would go out on a limb and say I rather have 73 back to back colonoscopies than deal with this company who just can'g seem to get t together
T-Mobile Begins Cellular Starlink Beta, But It Only Works on These Samsung Phones
https://www.pcmag.com/news/t-mobile-begins-cellular-starlink-beta-but-it-only-works-on-these-samsung?fbclid=IwZXh0bgNhZW0CMTEAAR3yN6nHwBYuSpxBOcsu_XQDGmS1QR8K1BEa35peLUjMYn0OkEy5YrZ2knc_aem_sqLui8mKX8VYeZXFjkt0GA For now, T-Mobile restricts the beta for SpaceX's direct-to-cell Starlink system to Samsung S24 phones and two Galaxy foldable models. By Michael Kan January 14, 2025 Facebook Twitter Reddit Social Share Reddit Pinterest Flipboard LinkedIn Email Copied Error! Copy Link https://www.pcmag.com/news/t-mobile-begins-cellular-starlink-beta-but-it-only-works-on-these-samsung Comments (Photo illustration by Nikolas Kokovlis/NurPhoto via Getty Images) It looks like T-Mobile is now accepting customers into the free beta program for SpaceX’s cellular Starlink service—but only if you have the latest Samsung handsets. On Tuesday, a number of T-Mobile subscribers reported receiving access to T-Mobile's "direct-to-cell" Starlink beta program, which the company announced last month.T-Mobile has been notifying eligible customers through text messages, according to social media posts. One included a screenshot showing a T-Mobile account subscribed to the satellite network. The technology lets you send text messages without relying on traditional ground-based cell towers. Instead, the phone relays the text messages using orbiting Starlink satellites, giving consumers a way to remain connected in cellular dead zones, similar to Apple’s Emergency SOS satellite messaging for iPhones. When we asked about the beta launch, T-Mobile said: "We continue to make great progress toward a full beta test availability; more details to come soon." In the meantime, the carrier also published a new support document that reveals the cellular Starlink system only works on five Samsung models for now: the Galaxy Z Flip 6 5G, Galaxy Z Fold 6 5G, Galaxy S24 5G, Galaxy S24 Plus 5G, and Galaxy S24 Ultra 5G. “Text messages may take longer than normal to be sent while connected to the T-Mobile Starlink satellite network,” the support document says. “Picture and video messaging is not included during the beta phase.” Recommended by Our Editors Starlink's $50-Per-Month 'Backup' Plan Has One Big Downside Elon Musk Using Cybertrucks As Starlink Stations for LA Fire Relief AST SpaceMobile's Large Satellites to Roll and Tilt to Prevent Astronomy Interference Eligible phones will only switch to satellite connectivity if customers are in an area without traditional cell or roaming services. “Manually selecting the T-Mobile Starlink network will not work while other cellular connection options are available,” the document adds. “When connected to T-Mobile Starlink, your device will display T-Mobile SpaceX at the top-left side of your screen.” SpaceX recently secured approval from the FCC to operate the cellular Starlink technology commercially. T-Mobile has not announced pricing, but SpaceX plans to eventually support data and voice calls via the cellular Starlink service. T-Mobile has also activated the cellular Starlink tech for customers living in areas of Los Angeles devastated by the recent wildfires. The same satellites will also beam emergency alerts to all phones in the affected areas, regardless of carrier.
Billing issues
I have been a loyal T-Mobile customer both personally and professionally for years and have never had an issue with them, however lately their customer service is lacking and does not help. I contacted T-Mobile for our business account to see if we could save some money. We were paying approx. $180/mo for 3 lines. I spoke and emailed with a Lead Business Account Expert who worked out a deal with me for 5 lines, then added another line for $20 less than what I was paying and 2 free iPhone 16. The phones came in as promised. The first monthly invoice came in at $389.78. I understand that if you switched phones mid plan that it sometimes takes a few cycles to address the new billing. However, I received the second invoice and it was $345.67. I reached out to the representative who initially offered the plan and she was on maternity leave. She did however reach out a few days later and said to call the 800 number. Spoke with someone at the 800 number and they said it would take 1-2 billing cycles to have the promotion attach, which we are already on the 2nd billing cycle. The person stated that there was no way that we could have the promotion promised. I asked to speak to a manager, the manager stated that they would get back to me within 2 days and have an update. Never received a call back. Just now called the 800 number and they stated the same thing, 1-2 billing cycles, stated they could not connect me to the supervisor and that she would help. Stated that they are going to call me within 7 days. This is unacceptable. Seems like a scam for a few months probably to see if people are going to notice. I can't imagine someone not noticing a double bill. Very frustrated!!
Tmobile problems on my return of phone
I have been with Nextel since 1997, then it changed to Dprint and now Tmobile. So 23 years they have had my business account. I sent one of my business phones that was in warranty by UPS to Tmobile at 13704 Independence parkway, Fort Worth, Texas 76177 and received confirmation from UPS that it had been delivered on January 9th. T-MOBILE 3 days later charges me $1256.50 saying they did receive it. Them after numerous phone calls to customer service the story changed. They said they could have gotten it but the scan part wasn't readable and they needed more time. 7 days later I called again. They kept assuring me that the problem would be resolved. I was transferred to supervisors and more supervisors and today was the last straw. They basically called me a liar and said I have till the 13th of February to pay my bill or they will suspend all my lines. I can't believe this is happening. I don't how to get a hold of someone in corporate to help me. These customer service workers are useless. PLEASE IF ANYONE CAN HELP IT WOULD BE MUCH APPRECIATED.
