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I payed to activate 2 lines
i paid the 90/month for the two lines and they added an extra one which led to my phones being suspended two days after said payment. I’m literally so frustrated because i keep getting on the phone with them and even when in the store and they’re just asking me to spend more money on an EEROR THEY MADE. I HATE TGIS COMPANY AND JUST WANT MY MONEY BACK SO I CAN SWITCH.24Views0likes0CommentsHow to escalate a complaint
I received a text from T-mobile. They said I could buy 2 I phones get $700 off one, and receive a free line. I called T-mobile, they checked my account and said yes you definitely qualify. I then went into a chat session and asked again and they again said yes I qualify(I have the print out) So I went into the Store, I again, in front of 2 other live witnesses , asked them to check and see that this promotion was available to my plan before purchasing the 2 I phones. Again, they called spoke to another manager and yes they said all was good. So we purchased the I phones, received the new sim card for the new line and everything was fine. Until I got my bill, T-mobile was charging me $10 for the new line plus the other fees( fees which I already knew I would have to pay. I am not opposing those fees. ) So I chatted with T-Mobile, the rep agreed (I have it from the chat printout) I should not be charged, he took the fee off and said that all was good. Low and behold next month the $10 charge was again on my bill. I again called up another rep Christopher. He said yes I see the problem. He again removed the $10 charge and said that it was taken care of……Nope, next month the same thing I talked to another girl Crystal, she again agreed that I had did everything correct and there was just a delay in the billing. She took the $10 fee off and she begged me and I mean begged me to say that the problem was solved. I refused and told her until I see that the charge is not on my monthly statement I would not say the problem was resolved. She reluctantly said ok. Guess what the next month the $10 charge was their again!!!!! So I went into the T-Mobile store and at first they said they would take care of it then they started saying no this was only for some other promotion???? What??? I confirmed several times, printed from chats and if I wasn’t eligible why would they all have said I was and agreed to take off the charges??? So the manager at the store, Said he agreed and would look into it. I sent him all the chats, the copy of the texts, everything. This guy tells me later that the girl that he was working with to get it resolved was let go and there was nothing he could do??? WHAT? Was there only one individual in the company that could take care of this???? To me this is clearly a bait and switch scheme that T-Mobile is trying to pull off. Much like their “oh if we merge with Sprint we will create jobs” but now we know that T-Mobile is laying off 5000 employees. So I need to know how to escalate this and if anyone else out there experienced something similar so I can present it to the attorney general and the fcc.Solved19KViews8likes37CommentsMoney not returned after returning device
I have been a loyal T-Mobile customer since 2007. On October 23, 2023, I switched to AT&T and canceled my T-Mobile account. I anticipated an additional final billing cycle and monitored my account closely. T-Mobile charged me as expected on October 23 and November 23, 2023. However, on December 23, 2023, I received a surprising bill for $397.50. When I contacted customer service, I was informed that the charge was for a signal booster device I had received from T-Mobile in 2015, and that the charge would be reversed once the device was returned. I located the signal booster and requested a return shipping label, which T-Mobile provided. I promptly shipped the equipment back on January 12, 2024, to the address they gave me. I called T-Mobile again and was advised that the charge would be reversed once the equipment was received, but that processing might take some time. By March 2024, after not seeing any refund, I followed up and was told that because my account was closed, they could no longer access it and suggested I visit a T-Mobile store for assistance. In April, I went to a T-Mobile store with proof of the return shipment (reference available). After making some calls, the store representatives informed me that they could not assist me either, as the account was no longer active, and recommended I dispute the charge with my credit card company. Unfortunately, my credit card issuer could not process a dispute because the transaction was beyond the 90-day window. I made a final call to T-Mobile on May 2, 2024, seeking resolution but was again unable to recover the charge. I am reaching out to you as a last resort to request the refund of $397.50 for the equipment I returned, in accordance with the instructions provided by T-Mobile. I sincerely hope you can assist me in resolving this matter. Thank you for your time and consideration.98Views0likes1CommentClosed account with zero balance. Sent to collection 1yr after closing.
To Whom It May Concern, I am writing to formally file a complaint regarding the mishandling of my T-Mobile account, continued unauthorized charges, lack of notice, and a resulting erroneous collections report that may severely impact my ability to secure a VA Interest Rate Reduction Loan (IRRL). In September 2023, I began the process of responsibly closing my T-Mobile account after transferring service to Verizon. I kept the account active only long enough to pay off device balances and allow number porting. Once that was completed, I confirmed in-store that the account was closed using my husband's phone (still on T-Mobile service at the time), and I received no indication of any further balance due or remaining obligations. Despite this, T-Mobile continued to autopay my credit card for approximately nine months, charging around $80/month—even though the account was inactive and unused. No texts or emails were sent to notify me of ongoing billing. I discovered this only when I reviewed my credit card statements months later. Upon calling T-Mobile to resolve the issue, I was told I could not access my account without a PIN, which could only be sent to the closed phone number. I then went into a physical store, where staff confirmed the account had not been used since the date I originally closed it. A credit request was initiated by a manager, and I was assured a refund would be mailed. No refund was ever received. Subsequently, my credit card had to be replaced due to fraud, which halted the erroneous autopay charges. I did not update T-Mobile with the new card because, again, the account was supposed to be closed. Months later, I was shocked to receive a call from a collections agency demanding over $320. T-Mobile had not notified me by phone, email, or letter that a balance was due. After numerous frustrating store visits and customer service calls, I was told the account had never been properly closed and that it was now too late to dispute the charges internally. I was left with the unacceptable choice to either let the collections report damage my credit—or pay the balance for services I never used, never authorized, and was never notified about. I chose to pay the balance in fear of losing my chance at a lower mortgage interest rate through my IRRL. This situation, caused entirely by T-Mobile’s systemic failures, has caused me immense stress and financial strain.153Views1like1Comment- 43Views0likes0Comments
T-Mobile lies
I absolutely had the wrong information about trade-in phones. Wanted to pay cash for both of our phones, my son and mine. Was told I was getting $250 from my trade-in then when I looked at my paperwork online turned out to be $70 and they used my $944 as a down payment and finance the rest My Son got pretty much nothing for his phone or trade-in. My plan was changed even financed screensaver and case for My Son so to say the least when my phone arrived at my house late, of course I returned it without even opening the box and went to Apple and got my military Apple discount. I am seriously thinking about switching companies been with them over 20 something years was with Sprint never had this problem before I don’t like being lied to the store was at beach and Hodges Jacksonville, Florida. Then my service as far as Wi-Fi bars, cellular connection goes from 2, 1, to 0 bars worst service ever.69Views0likes0CommentsSwitch Rebate Link Never Sent to Us/30 Days Has Expired
Anyone else have this occur...We switched from AT&T to Tmobile in February. The salesmen at our local store never submitted our rebates and was never explained that we would have to file for them via a link which we never received. I got a bill from AT&T for our mobile phones that Tmobile said they were paying off for us. We called customer service and they told us we would have to talk to the manager at the Russellville, Arkansas location. She will not talk to us and is "never in." We suddenly got the link for the rebate last week. It's PAST THE 30 DAYS! When I try to complete the form, at the end I receive an error that says my Tmobile account is not current. It is current, it's auto drafted from our checking account. I am very frustrated because AT&T is going to want their money!! Suggestions???48Views0likes0Commentsover payed
On April 11th I set a payment arrangement for 598.00 to paid on april 15th. I paid 300.00 dollars towards the 598.00 thinking on the 15th tmobile would take the balance. They took the full amount of 598.00. so i paid a total of 898.00. I couldnt afford to do that and got a refund for the 300.00. Now I owe 536.00 and the system wont let me set up an arrangement. The system states i owe 300.00 dollars. The tmobile reps are saying because i have a past due amount of 300.00 and its past30 days there's nothing they can do. The arrangement was satified in the full amount of 598.00. Someone please help. I have been a costumer for over 15years181Views0likes2Commentsinquiry about sim cards for a family
We are a family of five planning to visit the United States from July 23 to August 27, 2025. We will be bringing five mobile phones; however, only one supports eSIM, while the others require physical SIM cards. We would like to inquire about the pricing for at least three SIM cards to use during our stay. Thank you in advance,62Views0likes0CommentsCan I reactivate a prepaid card?
Hello, I will arrive from Europe to New York JFK airport in early May and I plan to travel around the USA. The trip also includes some days in Canada. I still have a T-Mobile prepaid card bought in the USA on September 2024. Is it possible to know if it is still active? If it is not active, is it possible to reactivate it in order to use it immediately after landing at JFK? If not, which is the best choice once landed? I heard that prepaid SIMs at airports are not a great value, but, is there a T-Mobile agent at the airport arrivals zone? Thanks a lot. Xavier PD: does anybody know how to reach out T-Mobile staff other way than calling them? I.e. live chat, e-mail support...?Solved162Views0likes2Comments