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¿Cómo hablo con una persona en vivo en Turkish Airlines?
Para hablar con un agente en vivo de Turkish Airlines, llama a los siguientes números según tu ubicación: en México, al +52 55 13282759; en EE. UU., al +52 55 41696906; y en España, al +34 919 464 027 o +34 919 464 058. También puedes visitar su sitio web oficial para soporte en línea o acudir a una oficina local.
Scammed by T-mobile
I had two perfectly good iPhone 14 Pros and was convinced to trade them in for two iPhone 16 Pros under T-Mobile’s so-called promotion. I was promised $380 fair market value per phone plus monthly bill credits. T-Mobile sent me a Ship Kit with their own prepaid label to return my phones via UPS. I followed their exact instructions. Now, three months later? No credits. No fair market value. Nothing. I call customer service, and they have no record of ever receiving my phones. THE LABEL THEY PROVIDED—THEIR OWN SHIPPING LABEL—AND THEY HAVE NO RECORD OF IT?!? Now they’re trying to blame me for not keeping the tracking number? Are you kidding me?! So let’s break this down: T-Mobile convinced me to trade in my phones under false promises, took my devices, "lost" them, and now I’m stuck paying full price for phones I never even needed. This is a scam, plain and simple. And their customer service? Completely useless. I have never felt this betrayed by a company in my life. Do yourself a favor—go somewhere else for your phone needs. T-Mobile will not take care of you. Keep every receipt, track every package, because once they "lose" something, it’s on YOU.
20 Year T-Mobile Customer - Customer Service had become very inadequate, terrible. Rude.
Extremely Poor Customer Support. I will try to be as brief as possible. My family has been with T-Mobile for 20 years. In 2015 I purchased an iPhone 8. With the iPhone 8 I purchased Apple support. Few weeks ago, the battery charger port on my original iPhone 8 failed, and I was send a replacement iPhone by T-Mobile under my extended warranty agreement of 7 years. The replacement iPhone had lots of intermittent issues. After several failed attempts yesterday I replaced my first replacement phone with a second iPhone 8 under my Apple extended warranty through T-Mobile. With the previous phone and the current one I’ve been trying to get assistance with issues with my Apple Watch with connection to my 2nd replacement iPhone When I called for support today, the first rep kept putting me on ’Hold’ the phone and coming back and I’m assuming to either look up or ask someone how to support an Apple product. This was also my previous experience less than a month ago on the original bad iPhone that I was sent by T-Mobile, the customer service rep didn’t have the product knowledge and really wasted my time. So today I went through two service reps the second service rep instead of trying to fix my issue with my Apple Watch. Wanted to sell me another line for $10 for my Apple Watch. After clearly explaining why I was calling this individual ignored that and wanted to sell me a service. Instead of addressing my needs. I requested a supervisor and then after the supervisor, C., Team Coach, being actually kind of rude to me, ask me if I wanted to add a additional line to my watch after I clearly told her why I was calling and why I wanted to speak to her. She just wanted to clarify. The Team Coach kept interrupting me and speaking over me. I hope the conversating was recorded by T-Mobile I was shocked. I’m extremely frustrated. The supervisor continued to interrupt me as I was trying to explain the situation to her and she kept assuring me how good she was with Apple products, but would never be quiet enough long enough for me to get the issue resolved so I finally just hung up. If there’s anyone here, who’s getting ready to switch to another cellular service recommendations are requested. I’m not sure what is happened with T-Mobile’s customer service. I put up with bad cell reception for two decades because of customer service with T-Mobile was excellent. Apparently that’s no longer the case and no longer reason to stay with them. I’ve invested literally thousands of dollars in multiple phones, Apple devices and accessories through T-Mobile. Why do I keep receiving bad iPhone from them? No Q.C.? I guess if you are a legacy customer T-Mobile is no longer concerned about customer retention. T-Mobile will be losing five customers in the next 60 days and I noticed from the comments my family is not the only one leaving T-Mobile, disappointing. Greg B - Houston Texas xxx.xxx.4523
Terrible customer service and misinformed employees about 2g swap
I had the worst experience at store number 9562 in Inglewood California with Sales Rep # 596 Julio. I went in the store and explained that I was there to get a new phone since 2g was going away. He proceeded to sale me an iPhone for monthly charges. After his long sales pitch he said my iPhone 5 didn’t qualify I needed to bring a phone higher than that. I had been in the store 30 minutes earlier and spoke to a woman who told me it was. I didn’t have my phone with me so I went home to get it. Now he’s saying it doesn’t qualify! Then I tell her and she tells him about the program that he knew absolutely nothing about. After about 45 minutes of me thinking he knew what he was talking about we are at square one. He tells me I’d have to pay $26 but he’ll waive it for a good review even pounding it out! Then he comes back and says I have to pay an activation fee so now the total was $55. He can’t waive anything. He goes to the back for 30 minutes. Ask for me to show him the email I got because he needs a code from it. No code. I’m asking for a manager but can’t get one. He’s then trying to swipe my iPhone 5 clean I have to keep putting the code in it’s not working. A complete sh*t show. Some rude girl comes out doesn’t greet me or tell me who she is and want to look at my old phone. I tell her to go away at this point. It was clear they were all clueless. I call 611 speak to someone named Kim she disconnects or hangs up never heard back from her. I finally get my phone a pay $26 and leave fuming after spending hours in that store. Called the customer complaint line in speak to Royal who works in Fresno at the call center. He tells me I didn’t have to swap a phone or pay anything. Then he said I could have gotten an iPhone SE. I go to another store to try to get one but no stores have them. I’m on the phone with Royal while I’m in that store. Then I head back to the other store to get my refund and my old phone back. Still on the phone with Royal then he says I probably can’t get my phone back but I could get the money back. Turns out he didn’t know what he was talking about either!! I go back to the first store and speak to the manager Fredy. He was unapologetic even after I told him what I had been through with all the misinformation. His employee Julio refused to offer an apology. He calls it miscommunication but it was not. Bottom line is T-Mobile rolled out this promotion and didn’t train or inform the employees about it. Julio says it’s so many promotions they can’t keep up. Fredy says not many people still have 2g phones so when faced with this promotion employees aren’t aware yet neither of them offered an apology after all of the misinformation and run around I got today. Even after I pointed it out that I should at least get an apology. Nothing . That store didn’t seem diverse and they could’ve been racist. I was not irate initially but when that rude girl came out I did get loud. This experience makes me want to cancel all of T-Mobile after 14 years with them! And several referrals. At this point I still don’t quite know what’s right and not right when it comes to this promotion. I’ve had too many versions. What a day.
Costco offer for BOGO not honored
I added 2 lines in first week if March as offer of BOGO from Costco Store Kiosk. One of the line was new and other was port in from another carrier. Now after 2 billing cycle the T mobile customer care is testing my limits and says the BOGO is no longer valid. I had made a conference call between T Mobile sales person who sold the lines and customer care as well but the customer care lady was not at all cooperative and was unprofessional. Than the other guy from Customer care joined and said the issue will be fixed. Its almost 20 days now and when I call the customer care , I am back to square one again I have to explain the whole offer and situation. I am clueless how to deal with the situation. I ordered a new phone with new line , If I cancel the line will I be able to return the phone which was bought 2 months back ? Can I escalate to Costco regarding T Mobile poor services ?Hulu on Us showing as 9.99 with Go5G Plus
I have been a Tmobile customer since 2013. My current account is the Go5G Magenta Max plan with 50gb hotspot. I get Apple TV + Netflix with Ads included. I also add-on 2tb of Google Drive. I have tried to add Hulu via the app and on my laptop and on the app it gives me a promo code it wont let me redeem (I do not have have an active Hulu or Disney subscription) and on the laptop it just prompts me to sign up for 9.99 Hulu with Ads as an add-on. Can I have both Netflix on Us and Hulu on Us? I've been a subscribe for a decade even when I was overseas for 4 years in Japan and only turned it on a few times a year. I'm thinking of switching given how fast its gone from 60 to 95 flat rate but this seems enough to keep me on especially with Starlink availability potentially later this year.
Why am I paying for 2 - 3 protection plans & If My phone’s NOT listed how do I know what to pay?
I have been a LOYAL T-Mobile customer for approx. 22 years – in no way should ANY of us have to go through what I have been through as a T-Mobile customer: I originally had a LG K20 Plus. I bought a new phone in Feb/March 2024 – I contacted T-Mobile to let them know I have a new phone Samsung Galaxy XCover6 Pro. Under the “T-Mobile Deductible and Fee Schedule” sent out to the customers on February 19, 2024 (They send them out TWICE a year) – My phone was listed under TIER 3 - $13 (Plus applicable taxes). I’ve attached documentation BELOW from the LAST THREE “T-Mobile Deductible and Fee Schedules” (Feb. 19, 2024 / Sept. 20, 2024 & Jan. 29, 2025) Then, starting with my March 2024 bill – They billed me $19.60 for 1 protection plan, The April 2024 bill was - $18.88 listing TWO protection plans! (I ONLY HAVE ONE PHONE!); May 2024- $16.51 – 2 protection plans; June 2024 - $15.06 – 2 protection plans; July 2024 - $19.60 – 2 protection plans; August 2024 - $18.88 – 2 protection plans; Sept. 2024 - $13.51 – 2 protection plans; Oct. 2024 – $11.33 – 2 protection plans; Nov. 2024 - $11.47 – 2 protection plans; Dec. 2024 – $11.47 – 2 protection plans; Jan. 2025 - $10.83 – 3 protection plans. SOMEHOW I NOW HAVE THREE PROTECTION PLANS!! I ONLY HAVE ONE PHONE! The Supervisor/Rep - said I'm on Tier 5 - which is $18 - WHAT? NO - I am Tier 3 and as the supervisor =himself said my phone is now "old" - I wouldn't be on that Tier and I was NEVER on that tier since I bought the phone according to the Assurant Schedule. Today - 2-8-25 - received my bill - again incorrect - called T-Mobile. Eventually, as usual, had to ask for a Supervisor. The Supervisor/Rep - said I'm on Tier 5 - which is $18 - WHAT? NO - I am Tier 3 and as the supervisor himself said earlier in the conversation when he say the make/model of my phone - that my phone is now "old" - I wouldn't be on that Tier anyway - AND I was NEVER on that tier since I bought the phone as according to the Assurant Schedule of Feb. 19, 2024 - MY PHONE WAS LISTED on Tier 3 - I asked EVERY REP and Supervisor I have contacted over the year to look at the 2/19/24 Fee Schedule that was sent to the customers - they don't know how or won't - I said to every one of them that I have scanned the page and highlighted my phone - let me send it to you via email so you can see and we can be "on the same page"- NO, they said you have to mail it - WHAT??!! - So there is no way for me to show them what THEY sent out to their customers and so no way to prove ANYTHING! The T-Mobile supervisor told me I had to contact Assurant - THIS IS AFTER being on the line with various T-Mobile reps and Supervisors for 1 hour and 42 minutes and 25 seconds!! to find out what TIER I’m on as my phone is NOT listed on the Fee/Deductible schedule they send out to the customers dated Sept. 20, 2024, AS WELL AS the latest one – dated Jan 29, 2025. So, I called Assurant after I hung up – Got a representative – went through the verification process – again explained the problem and then I asked the rep 3 questions: What Tier am I on? Why is the phone not listed on the Fee and Deductible Schedule? And WHY does it say I have 2 and now, as of this bill - 3 protection plans – I ONLY HAVE ONE PHONE!? He finally told me I was on Tier 3 – Great! - how about the other 2 questions - He told me I have to contact T-Mobile –WHAT – THIS IS AN ASSURANT QUESTION – T-Mobile sent me to YOU! So, Because I don’t want to end up on Snapped, Dateline or 20/20 – I asked for a Supervisor. He put me on hold and then after being on the call and then put on hold – I hear a dial tone – They hung up!! That call was: 24 minutes and 24 secs. TOTAL TIME TODAY – 2-8-25 - ON THE PHONE W/T-Mobile/Assurant – TWO HOURS – SIX MINUTES and 49 SECONDS. FYI: I was told by one of the myriads of T-Mobile reps I’ve spoken to – that they have a policy that a customer should NOT have to call more than twice - preferably once – to solve a problem with Service etc. – I have called EVERY MONTH for almost a YEAR! HELP!
