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Device Unlock
T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.
Recent Content
Inefficient T-mobile Customer Service
I have ordered Pixel 9 Pro XL for my wife on 11/24/2024 by trade in my old phone. While ordering, T-mobile was showing me that the mobile will be shipped in 2-3 days. After a week, I called to T-mobile customer service and they said that it is out of stock in warehouse and they are waiting for google to deliver the stocks to tmobile in this week. He has promised me on call that, phone will be shipped and deliver to you by 12/6/2024. I am using T-mobile from last 13 years and having 10 lines group from last 10 yrs. As a courtesy, They have provided $50 for late delivery and promised that you will get mobile phone by 12/6/2024. Today i called to t-mobile customer service and representative is telling me that the mobile phone is out of stock and they can't do anything till 12/24/2024. I asked them to bring supervisor on call but he is denning it. I asked him to create a complaint and provide me complaint no, He is saying no there is no way to do complain too. He will only capture the note and someone will read and if appropriate then they will call me. It is really frustrated to see the "Pixel 9 Pro XL" available on amazon, google website and they are ready to deliver in 2-3 days and T-mobile is saying that, They dont have a stock and they are unable to do anything more than a month. Is there any way to raise a complaint?Why is every text message my wife is receiving is accompanied by the number 2300
Every text message my wife is receiving there is another text that is the same time as the text message. It’s usually the number 2300. For instance my wife receives and incoming text at 9:52am from 999-777-5555 and there will also be another incoming text at 9:52am also and it’s usually the #2300. Why is that?
Visual Voicemail will not activate on Post-Paid Account
I have a T-mobile post-paid account with mobile data activated on an eSIM in a Galaxy S23. "T-Mobile Visual Voicemail" was working normally until the app was updated recently. After the app update, TVV says it wants to activate using “supported mobile carrier network” and requires WiFi to be disabled but only for the activation. I clicked “Getting started” resulting in the error “Visual Voicemail cannot be authenticated due to cellular data mode being turned off” with a link to the settings to enable mobile data. The issue is that mobile data was already enabled and it was not roaming or anything abnormal. Troubleshooting as below: I killed the app, cleared it's app cache, attempted to activate, and got the same error. I uninstalled the app, restarted the phone, reinstalled "T-Mobile Visual Voicemail" from the Google Play Store, opened and attempted to activate and got the same error, no change. I noticed that the Google Play Store shows two Visual Voicemail apps from the developer "T-Mobile USA": "T-Mobile Visual Voicemail" (we'll call TVV for short) red/magenta icon version 10.7.0.784442 updated on 11/5/2024 "My Visual Voicemail" (we'll call MVV for short) blue icon version 12.5.0.484434, updated 9/13/2024 I installed MVV (blue icon), it activated normally and worked without issue. Not wanting to let an Android app defeat me, I uninstalled MVV (blue) and tried activating TVV (red/magenta) which still failed. I realized that I previously had dual-SIM configured with two lines from different carriers, one was a T-Mobile eSIM and the other was a physical SIM from Spectrum. The physical SIM was still installed in the SIM tray, but it was disabled in the settings because I cancelled the service. I removed the physical SIM card, attempted to activate TVV (red/magenta) and it completed normally. Conclusion: The T-Mobile Visual Voicemail app (red/magenta icon) does not have a setting to select which SIM it should be using. Instead, it defaults to the physical SIM even if that one is disabled. TVV needs the option to select a specific SIM. Note: this is a similar problem to the older one posted here: T-Mobile - "Visual Voicemail will not activate on prepaid account"
Iphone 15 ProMax Unlock Issue
Over a month ago, I fully paid off my phone and contacted T-Mobile to have it unlocked. Despite multiple follow-up calls, the phone remains locked. Each time I call, I'm told the request is visible but the unlock process hasn't been completed. I'm advised to wait an additional 48-72 hours, but nothing changes. I've met all the requirements for unlocking the device. My intention was to use the iPhone 15 as a secondary phone while traveling, which is why I paid off. The current situation is frustrating. Given the ongoing issue, I'd like to inquire about T-Mobile's return policy. If the phone cannot be unlocked, I'm considering returning the iPhone 16 and simply using my iPhone 15 instead of having a second useless phone.
Wifi blocking incoming calls
Whenever I am connected to wifi at home incoming calls go straight to voicemail. Have T-mobile, have wifi calling disabled, just using wifi for data. This is happening with my wifes phone too. I have 15 plus, she has 15 pro max. IOS 18.1.1. As soon i disable wifi calls come in. Is this happening to anyone else?
