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SOS only at my new house and street
I just moved and when I checked the coverage map it said I should have full bars. After moving in I realized I have no bars in every room and it’s in SOS. When I called customer service they told me that a tower was probably down and to check back in 8 days! I can’t be without service for over a week. Also there are no tall buildings or hills/ mountains nearby. I am at a loss of what to do other than change from T-Mobile.Asus Zenfone 8
Is anyone having recent issues with their Asus Zenfone 8 connectivity? I've had my phone for a while and there were no issues with connecting with the network. However, the past 1.5 months, I've had issues with connecting to the internet (outside of wifi). It was recommended I swap out a sim card so I did and it fixed the issue for a week or so but then it just got worse. In recent weeks, I've had instances when I was unable to make calls, I would not get calls (straight to voicemail), and I would not be able to receive MMS (until connectivity returned). I've also had some not coming through for a couple of months, but they were infrequent enough. Now I wonder if they were forecasting what was to come. Resetting my phone doesn't work. Switching Internet off and on doesn't seem to work, either. Switching my phone off completely for a couple of minutes seems to help sometimes. Any ideas on what the problem could be? I see unofficial reports of people reporting T-mobile issues, but T-mobile doesn't seem to confirm them.
T-Mobile there go to excuse for anything is there is an outage.
for 5 years that's the one excuse I get every time I Call. T-Mobile please for the love of the Lord above. update the overseas tech support that have no IT training just read an outdated dsl book.(they have no clue about our internet) your tech team do same speel everytime. Unplug for 5 mins then reset to factory. Then well I see there is a tower down . 5yrs an same bs. There is no listed outages on map on your site but in-store 10mins ago guess what ? There is an outage it's been out 4months . Hmm so if I call the FCC again will the VP call me and send me new not released modem again an fix my internet next day 3yrs no issues after 2weeks ago I went from 5g.to aol dialup. It's unacceptable. I'm betting the issue is the space link merge is #1 at the moment. So we can wait . Because you want us to cancel so we won't get unlimited fast 5g anymore for us locked in customers. So everyone file a fcc report about no outages posted on site but they say there is. They have to inform customers. Per FCC REGULATIONS . FCC NETWORK Outage reporting System. Anyone get a notification, email,call,letter, post ? Yea me either . So Fcc report file it works fast.My 5G HI gets slow, then speeds up after reset
I am new to the 5G Home Internet package from TMobile. Initially, the system was fine, speed was acceptable no problems with YouTube and Roku streaming. Lately, within the last couple weeks, during the early evening hours, say 5-7 PM, the system starts slowing down. Sometimes it gets so bad that I can not get on the Internet at all. And here is the kicker: All I have to do to get it to go back to normal is just reset the router. Today is a good example: around 2:50 PM, I was getting 540Mbps x 14.50Mbps. Then at 5:01 PM I was down to 27.85 x 0.21. I do a reset, and I jump back to 300 x 18.60. I spoke with Level 1 CSR and finally was speaking to who ever is in Manilla and was advised to place the router as close to the window as possible. I even had the router on the windows sill, but the morning son shines thru so I moved. I found a sweet spot just below the window and thought I had resolved the issue. But and that's when it went down to 27.85 x 0.21, and resolved it by the reset. Anybody have any thoughts on this? Is it my router? Ask for a replacement? Go back to AT&T? Thanks.
Internet
Anyone else having coverage issues with internet? I was getting a "speed test" of about 10 for downloads. It now below 4. I complained to the BBB about not getting a rebate when I first got their internet. They gave me the rebate but it seems they retaliated with slower internet. I've changed equipment and moved the gateway but still slow. Looked at coverage map and the very edge is a coup.e of streets over. I'm told it could be 3 YEARS before they got better coverage in my area. Other internet services are too expensive or aren't in my area yet. T-Mobile is no help. They arent even trying to keep my business.
