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Turning Voicemail Off Permanently
Look, I get it—voicemail is supposed to be helpful. But I’m a simple creature: Phone rings? I answer. Phone doesn’t ring? I don’t. Easy. Yet T-Mobile insists on forcing this digital answering machine on me like an overeager butler who won’t quit. I spent an hour with a very nice support rep who swore he’d banished it… but nope. Voicemail still lurks in the shadows, waiting to trap innocent callers in its robotic clutches. All I want is for my phone to do its job: Ring. Silence. Click. No voicemail purgatory. No “please leave a message after the scream.” Just sweet, sweet nothing. Is this too much to ask? Or do I need to perform some ancient telecom ritual to make it stop? Any voicemail slayers out there? Share your secrets!
T-Mobile must follow merchant regulations when accepting credit cards.
T-Mobile must train their employees to abide by credit card company rules for merchants. Any company that accepts a major credit card for payment must also be prepared to properly credit the same credit card method of payment in event of billing errors or when faulty goods and services are sold to the customer. According to a major credit card company, T-Mobile must follow these established rules when accepting credit cards or face penalties. T-Mobile employees should not be asking for customers’ bank account numbers and bank routing numbers in an attempt to credit back funds. Employees should not attempt to evade the responsibility to proper credit the original credit card form of payment by telling T-Mobile customers they will be issued a check in the mail or a gift card in lieu of a proper credit to their credit cards. This policy also applies to any cancellation of goods and services within T-Mobile’s “buyer’s remorse” plans. Customers are encouraged to file complaints with their credit card companies if a T-Mobile employee refuses to apply a proper credit to their original form of payment.
Download speeds fluctuate wildly
I switched to T-Mobile 5g wireless about ten months ago after a complete disaster with CenturyLink. For the first six months service was golden, absolutely no complaints. Rarely did my download speeds drop below 200, with the lowest maybe 80 or 90. Even two floors away from the gateway, I had acceptable reception. Then it all changed. About two months ago I began to experience drops in service and when I checked internet speed, I'd find lows in the teens and rarely above 200. Eventually, it got so bad that it might spike to 150 but then drop to 3, all within a few seconds. I was calling support almost daily and they tried to help, but nothing worked. At one point, I exchanged the gateway for a new one with a new sim card. Nothing. The gateway is located in a window on the second floor and I was switching from east to west and then north. One of the tech support persons created a "ticket" requesting engineering support but I never heard from them. At this point I'm about to throw in the towel and go back to wired internet. It's one thing not to be able to stream a movie, but when I can't even contact my bank or broker, then I begin to draw the line because that can cost me money. What's worse is that for six months, I thought I'd found the holy grail of internet service, but instead it turned into another nightmare. As an engineer I'm familiar with the limitations of GHz frequencies and I suspect this is more of a seasonal limitation so I have to ask myself if I want to put up with this for another 2-3 months.
Response June 04, 2025 To Executive Response Team
July 08, 2025 4:18pm PST Hello TMOBILE Executive Response Team: I sent a letter dated June 04, 2025 to the T-Mobile executive response team via mail to PO Box 37380, Albuquerque, NM 87176-7380 per your request. It has now been over 30days since I sent this letter and have not received any response to my request of an unfulfilled promotional offer on my T-Mobile Account & first responder/Nurse status 5 year price look guarantee. I tried reaching out to T-Mobile customer support today and was told to leave a message hear, as this is the only way, other writing another letter sending via mail again. Which I will do. But, my hopes are for this to get resolved before I have to send this as a complaint to the FTC, BBB. You have had ample time to respond and get this matter resolved. Thank you for your prompt response. Plese advise?! Band Number 998****** account ********* Respectfully, Mr. Jamie email redacted mobile number redactedDowload speeds dropped dramatically recently!
Great service since installed until recently which has slowed to a crawl. Streaming TV is impossible after 11 pm and download speeds have dropped recently from as high as 300 mbps to now we are lucky to get 10 and it goes to less than 5 mbps around midnight. Going to have to change unless T-Mobile gets their act together!Worst carrier ever
I have been with T-Mobile for over 10 years and they have been giving me the the worst customer service they have over charged me recently i had asked for an extension on my payment plan which they have did before and they have given me the wrong price they tried to charged me more than what it was i have told them several times to release to lines from my plan and they never listen they still kept the lines on my plan and want me to pay extra T-Mobile has been nothing but a pure headache in the past year but want to say they want to keep the customer happy how when they never listen and just want you to do what they want i will be leaving soon and not recommending anyone that i know to get a plan with them T-Mobile y’all been a pain in my behind since i gotten with yallQuincy Illinois Tmobile is trash
Ive been round and round with this store. . . Theres always only one person working who knows nothing because she isnt a manager. She cant even access a lot because shes not a manager. Im always waiting forever and half of the tome the system is down. I cant even type right becsyse my phpne is broken and cant get help swigching it over. Trash company. Wish sprint still existed. This is rediculous. Its not her fault but this place is the worst.
Worst coverage and service ever
We had T Mobil and kept dropping calls, no signal and blank air all the time . T Mobil technician's claimed it was our I phone 11s. They stated we need to upgrade to the I phone 15 at the time. The also changed my plan. Low and behold we did that and it got worse. T Mobil Techs blamed everything from Apple upgrade, hard resets needed, Tower maintenance up grades. We got lied too so many times it was horrible. T Mobil has so many issues with their towers. They blames everything but them selves. I will be switching carriers and paying my phone off. The same phone they stated I needed to have no dropped calls.
