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S25 Plus- No Reception, No Calls, Phone Not Working. Please Help!
I wanted to know if anyone else is experiencing trouble with their S25, S25 Plus, or S25 Ultra phones regarding reception, network connectivity, or the inability to receive calls or messages. My wife and I purchased our phones on May 17th and received them on May 21st. From day one, we have been unable to get reception, make calls, or receive messages. We contacted T-Mobile and followed their troubleshooting steps, but nothing worked. They advised us to visit a T-Mobile store, where they performed the same troubleshooting. After trying for another week, we still had no success. We missed important calls from my father-in-law, doctors, lawyers, and family members. Later, we called T-Mobile again, and they suggested we exchange the phones under warranty, suspecting it might be a hardware issue. We paid $21.99 each for the warranty exchange, and our new phones arrived on June 10th, but we encountered the same issues. I expressed my concern that if one phone had problems, it could be a defect, but both my wife's and my phones were experiencing the same issues. T-Mobile asked us to continue trying them for another week. On May 13th, I called Samsung for assistance, and after troubleshooting, they also recommended going back to the store to trade in the phones. I called T-Mobile again, informed them of the ongoing issues, and they repeated the troubleshooting steps with no progress. They suggested I visit a T-Mobile store again. When I arrived at the store on June 13th, the manager mentioned that I could exchange the phones for iPhone 16 Pros or different devices, but I preferred to stick with Android. They then ordered two new S25 Plus phones. As we researched online, we discovered that many S25 phones were having similar reception and connection problems, leading us to believe it must be an issue with the phones themselves. On June 14th, they ordered two new S25 Plus phones, stating that if I changed my mind, I could cancel the order for the S25s. When I returned to the T-Mobile store on June 17th, exactly one month since this ordeal began, they offered to let us trade our phones for Google Pixel 9 Pros. However, on June 18th, we were told that we could not exchange our phones for different models because we had already traded in our previous devices, and it was well beyond the 14-day exchange period. I argued that we had faced problems since we received these phones. Consequently, they canceled the order for the two new phones that had arrived and offered to activate our old iPhones so we could have functional devices. They activated our old iPhones, which are now working perfectly. It seems evident that the issue lies with the S25 phones. Now, we are left paying for two S25 Plus phones that we cannot use. Again, I'm curious if anyone else is experiencing these problems. I hope someone from T-Mobile reads this and can assist us with our situation.
Network signal has vanished....no more connectivity
Around mid to late April, my T-Mobile network signal vanished after 8 years of service. Additionally, wifi calling stopped working at the same time. Every person I talk to in customer care and technical support gives me a different excuse after doing all the possible troubleshooting strategies including diagnostics on my phone. When I ask "What has changed?", the latest excuses include 'due to tower maintainance and upgrades, the signal is no longer being broadcast to my location' (no timeline for reinstating signal), and, 'it's due to terrain issues'. I can guarantee the terrain has not changed! I've made numerous requests for ground crews to assess the situation but nothing seems to happen other than more lip service. The last agent I spoke with recommended I switch to a different carrier. I'm on an older 55+ plan for $55/month which includes unlimited everything forever until I either cancel service or change my plan. I'm starting to wonder if they are trying to get me to abandon my plan since it's no longer available to new subscribers. Is anyone else having similar trouble with ongoing signal or connectivity issues?
Fix the 5g
I am quite certain this wont reach the right people who can actually do something but where I am... 5g with full bars has been running at lte speeds. 5g uc regardless of how many bars works perfectly but I only get that in certain areas of town. 5G is supposed to be faster than 4G LTE right???? I have home internet AND a cell phone as well both behave the same and no when testing the phone is NOT on wifi. Considering two different devices both on the same tower experience the same speed issue I think we would all agree the issue is with either the tower or other area of infrastructure. Again, full signal. All 5 bars. Especially frustrating with the internet... We got satellite but can't maintain 5g speeds? Maybe the focus is on the wrong things at the moment? In either case if anyone should happen to see this for the love of god and all that is holy please send this to whoever can do some maintenance... tower is on the olivet nazarene college campus in bourbonnais... I'm sure a quick google search will provide directions to it. Kids are on break right now, so can't say its congestion.. they aren't even there.
I need a net guru
When connected to our T-Mobile home internet. On my PC I can connect to the network ok, but have no internet. I am able to connect (with internet) to hotspots from my phone, through my laptop (connected thru T-Mobile home internet) and any other hotspots just fine. My PC build: Motherboard ASUS z790 hero - CPU Intel 13900k - GPU MSI RTX4090 - PSU Seasonic 1300watt titanium It worked fine until I did a complete format/reset of windows 10 pro (now windows 11 fully updated). I have removed the network device in device manager, reinstalled it. I have updated the drivers (several times). I have ran commands as admin: netsh winsock reset - netsh int ip reset - netsh int ip reset resetlog.txt - ipconfig /flushdns - ipconfig /release - ipconfig /renew - netsh int ipv4 reset resetlog.txt I am on the PC in question right now, it is connected to my laptop hotspot, which is connected to our T-Mobile home network. I cannot get internet access from our T-Mobile home network when directly connected to the network with this PC. Any help is appreciated: here's a little more system info: SSID: Wu-Tang Lan Protocol: Wi-Fi 6 (802.11ax) Security type: WPA3-Personal Manufacturer: Intel Corporation Description: Intel(R) Wi-Fi 6E AX211 160MHz Driver version: 23.80.0.7 Network band (channel): 5 GHz (153) Aggregated link speed (Receive/Transmit): 721/29 (Mbps) IPv6 address: 2607:fb90:d94e:19c7:ea29:a8f7:2648:f0b8 fdfe:5e6c:2e69:98de:a5fb:7aa9:be6b:922
Internet Problems Every Morning . . . .
I haven't had any internet problems in a long time. But this week, always during morning hours, my connection keeps going from good to very good. Now, with my Gateway, very good is the kiss of death. That means it will look like I have internet and my eero 6 will show I do, but I don't. Then the eero light goes orange. At no point does the Gateway not show 5G internet connection. Unplugging the Gateway and then unplugging the eero works only for a short while. It goes back to working for so many minutes and then back to not working. Currently, it's working as I type this post. I think it's something like the tower signal, not anything I can do. What do you think?
T-Mobile blocking websites?
I've been unable to access my Comcast e-mail for the last few days when I'm on the T-Mobile 5g network. I keep getting a message that there is a log in error due to a temporarily blacklisted IP address. I have no problem accessing my email when I'm on my home wi-fi or any other wi-fi network, for that matter. Xfinity said it wasn't their problem because it works while on wi-fi. T-Mobile customer service was very nice, but couldn't help me. Any suggestions?
