5G Home Internet nightly slow down

Two tips:

1. I have found that placing my gateway AWAY from windows and directly next to a wall closest to the tower gets a best signal. I was placing it by a window for months before I figured this out. To avoid interference, I also try to keep the gateway clear of any electrical wiring that may be inside the wall. 
2. It is written in the “fine print” that network throttling down happens….(mine occurs every weeknight.) Here are the details:  https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service

Clearly, I’m not alone.  I’ve observed internet speed slowdowns at night this past month.  Prior to that period the internet service was rock solid.  I’ve rebooted the gateway, checked the metrics which show excellent, and still during the night streaming tv becomes an issue.  This is unacceptable.  This is not a gateway issue but a network management issue.  I use speedtest and other speed test tools and my speeds have dropped below 1 Mbs and of course, my tv stops streaming. During the day, speed tests reflect from 150 to 200 Mbs.  Network load balancing and stablily seem to be an issue.  If this is not corrected soon, I’ll have no choice but to seek other services. 

So It seems a lot of people are having this same issue where their home internet goes down or almost out 1 to 2 hours every night regardless of daily use, or restarting system.. same for me typically 8pm ish to 930pm ish my home internet drops off nightly, and no one at T-Mobile seems to have an answer other then the same line by line response of (restarting, better placement, higher floors, ext.) Which if that was the issue it would be constantly and not just at around the same timeframe every day 

I’m having similar issues right now and it’s very frustrating. I’m trying to play games that I never had issues playing before but all of a sudden there’s horrible ping and latency. I ran a speed test and my speeds are much slower than what they usually are. I’m disappointed you convinced me to switch from Spectrum to T-Mobile internet since it’s barely working. Any solutions or should I go back to Spectrum? 

I've just located this page and I need help.  I'm on my third gateway with a new one coming.  I get four bars on the gateway for connectivity but I'm lucky to get 1Mbps on a Speedtest.  Any ideas as to software or hardware settings to get WiFi that doesn't spool every few seconds while watching a streaming setvice?

I find it extremely interesting that my phone gets 130 mbps, but my 5g router is only getting 40. I called customer support and they said the tower is having issues and someone has been dispatched to fix it.  That was 3 days ago.  :/

MAUI671 wrote:

Hey all, I’ve had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I’m having is looking like one that a lot of other people are as well.

During the day my gateway pulls about 500 Mbps and has a “Very Good” signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps.

Nothing has changed other than the time of the day. I have a ticket open for the “local engineering department” to troubleshoot. It’ll randomly be good during the night and then go back to the unusable 5 Mbps.

I relayed this to Customer Care, and while they seem sympathetic to the plight, they ultimately just want me to continuously restart the gateway so they can reconnect it to the tower because it has “stopped communicating.” Is this the common reply that everyone is getting? Restart on restart while waiting for engineers to troubleshoot your wifi, only to then get told you need to restart to be reconnected to the tower, and then ultimately a factory default when they’ve exhausted their checklist?

Change your frequency band to 5GHz instead of automatic (2.4&5ghz) this can be done in the app under network, this fixed my slow speeds and unreliability 

Actually, if cell phone users use to much data in a month, they are also tagged high-volume users and get the same priority as TM Internet customers.  TMI users are just considered high-volume from the get-go...because we basically are.  That said, if you look at the contract, there are some weasel-words in there about fair distribution of resources to all their users.  I *think* that means if you use gobs of data (I don’t know that that means, but say approaching a TB a month), you may get assigned a lower priority than almost everyone else.  I would suggest for those of you that are seeing massive slow-downs during times of congestion, that you check to see how much data you are using in a month.  Do you leave TVs on for no reason?  Do you watch a lot of 4K on multiple TVs?  If you are in this category, that may be the reason.

Funny most T-mobile home internet users don’t know they are treated like 2nd class citizens and are always prioritized lower than cell phone users. That’s why the service is so cheap lol. If you want to know for sure just push it with support and eventually they will admit that home internet users are always considered heavy data users and deprioritized. So when lots of people are using the network (ie. Evening) your speeds will plummet as you are deprioritized over cell phone users. I’ve had it for a month and I’m canceling, service is just so inconsistent. You can read all about how it here:

“T-Mobile Home Internet (available in select locations) customers receive the same network prioritization as Heavy Data Users”

https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service

Anyone have any updates on this? Running into the exact same issue word for word. 8 o’clock in the evenings for me. From 200mbps to 5mbps if I’m lucky.