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5G Gateway Internet speed slow
My gateway was working good awhile ago then I recently moved houses and this whole week its internet has now been slow, when gaming it only gets up to 3kbs. Its really not good for online games nor d...
@Rogracer2000 is correct. Also, make sure you use the Placement Assistant in the T-MOBILE Internet app to ensure you have your gateway in the optimal location. And, try rotating it about a 1/8th turn and then check the advanced 5G metrics to see if they improve. It may just be a placement issue. Otherwise, I would ask TM to update my device location to your new address.
@LoveButterPlays, keep this in mind (from the TMO HI FAQ):
“Customers are required to call T-Mobile prior to moving to confirm that their new address is eligible for service. If T-Mobile Home Internet is available at the new address, you can use it as soon as you move in. If a customer moves without notifying T-Mobile, they may not be eligible for service. Please call 1-855-945-2943 to set up a change of address.
