Forum Discussion
TMobile, not unlocking phone and changing excuses, reasons
poor connection with TMob, trying to switch to another carrier called TMob, paid off balance for phone, told it was unlocked called other carrier (OC), they said the phone isn’t unlocked called TM...
Hi @WedRow I am curious what your bill cycle end date is. It is possible if you were making payments on the phone, that there is a last installment on your current bill. Once your bill cycle ends, the system should send you message that the device is fully paid off and the phone is unlocked. If you already cancelled your account, then the phone will be unlocked automatically when the final bill is paid.
You can check out the unlock eligibility requirements on our website. https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
