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40 Day Waiting Period
I signed up for T-Mobile on April 8th got an iPhone and watch. I called today to buy phone and watch outright and have them unlocked. I was told they couldn’t unlock until 40 days. Why?? I was also told after that I could not claim buyers remorse. I never said anything about that. I need to cut my loss and get away from this company. Anyone else hear about this 40 day waiting period?
Unlocking a phone when no longer a T-Mobile customer
I was previously a T-Mobile customer and purchased an iPhone directly from Apple in 2020 at full price. The device was sold to me as unlocked. However, for reasons unclear to me, T-Mobile locked the phone - even though it was never financed or purchased through T-Mobile. After leaving T-Mobile, I moved to Mint Mobile, which operates on T-Mobile’s network, so the issue went unnoticed until now. While traveling, I attempted to use an eSIM and discovered the phone is SIM-locked. I have contacted T-Mobile customer support, but they insist the phone was not locked by them and refuse to take any action since I am no longer a customer. Apple and Mint have both confirmed that T-Mobile is the locking carrier. Despite calling repeatedly and being placed on hold numerous times, I have been unable to resolve the issue. I deliberately purchased the phone at full price from Apple to avoid this exact problem. I am extremely frustrated that T-Mobile has locked a phone it never sold and is now refusing to help unlock it. If this matter cannot be addressed promptly, I will be filing a formal complaint with the FCC.
Unlock my previous phone after upgrading
I have given my sister my old Samsung S22 Ultra and now use a S24 Ultra. I live in America, but my family is from England and my sister still lives there. I assumed the American S22 Ultra was already unlocked, so I didn't even think about unlocking it through T-Mobile before I upgraded. I am now, of course, back in the US and the old phone in the UK. Is there a way for me to unlock the old phone through T-Mobile? I have the IMEI etc, and the phone can surely be linked to my account to prove it was mine. I'm guessing now, but it would have been my daily driver for a year or two. What are my options here?Dumb questions about M2000 hotspot and unlocking
I currently have phones on TMo plans but no mobile hotspot data plans. I recently bought a used M2000 hotspot that was advertised as unlocked (and has a TMo SIM installed). How do I check whether the M2000 is indeed unlocked? I installed a prepaid data SIM from Talksim and get "Invalid SIM". Does this mean the device is still locked? Is there a way to get TMo to unlock without getting on one of their plans? I just want to use this for international travel and don't need to use it at home in the US. I can't seem to access my.mifi (192.168.1.1) when connected via USB to my PC (likely because my router owns that address). Do I need an active data SIM on the M2000 to get to the admin page? Sorry for these newbie questions.
