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29 TopicsDevice Unlock Problem! Reason Code: 19
Here comes the vent. about a month ago I canceled my T-Mobile account which had me and my ex-girlfriend on it I wanted to switch to Mint mobile my girlfriend stayed with T-Mobile but they made her get a new account since I was the account holder. I was told that once I pay off my phone and my ex girlfriend gets her new account then my phone would be unlocked and I would be able to take it to Mint mobile. I found out after I had already canceled my account and paid off the phone that the phone would not unlock. since I don't have an account anymore it is very hard to get verified with anyone from T-Mobile I've had to be in a T-Mobile store while talking to a T-Mobile representative on the phone so that the person in the T-Mobile store could verify that I was me and so that the person on the phone could submit a unlock request which I have done three different times!!!! this issue has been escalated three different times also. the device is a Samsung Galaxy s22 Ultra and the reason code is 19 when I try to permanently unlock it on the device. T-Mobile has no answers when I'm able to get through to them but that's only if I'm at a store and talking to a rep on the phone at the same time. the device is a replacement device from Assurant which is another route that I explored for a possible problem but was assured that the IMEI should be in T-Mobile's database even though it's a replacement device. I'm running out of options I don't know what else to do I have $1,000 phone that I'm not able to use to make phone calls or use cell towers and it's so frustrating oh and I also just recently received my final bill in the mail from T-Mobile which is a negative! -$47 balance so now I'm wondering since it's not a zero balance and since T-Mobile owes me money could that be the reason that my locked. Does anyone who has read this far have any suggestions or reasons why my phone is locked? I'll be filing an FCC complaint next because they restricting me from using the device that I legally bought from them. I doubt it causes any progress but maybe someone will see it and care enough to tighten the leash on big companies like T-Mobile.Solved5.7KViews2likes9Commentslock my sim card
Good afternoon if i ,miss and you have morning or evening sorry i origin from Ukraine!Iwan to know how to unlock my lock sim card ?Yesterday bought used iphone 12 pro max from seller .I should get a reply why sim card is lock to T-Mobile USA.WHY ITS HAPPEN?Please i will wait answer email:nazarostapcuk2@gmail.com,bye65Views0likes1Commenthow do i get my Motorola edge phone unlocked
a friend of mine gifted me this phone (motorola edge (model:motorola edge 2020), I need this phone to get unlocked so I can use local sim cards. How do I get this unlocked easily? local shops can't unlock my phone (Philippines located)Solved152Views0likes6CommentsA mobile phone that has been forgotten for a long time, but it can no longer be used
When I was in high school, about 3 years ago, at my birthday party, a French friend of my father gave me this mobile phone, which was later forgotten in my schoolbag. Yesterday, I found it and took it out to use it. There were many good memories in it, but I found that it had been locked, a SIM card lock, and I couldn't even apply for an eSIM, which made me very frustrated. Can you help me unlock it? Thank you very much. The serial number is FFWD9119PLJM. IMEI:356469109486628Solved101Views0likes4Commentsabout removing phone sim lock
About two years ago I bought 4 lines and 4 iphone phones for my family and myself. I continue to pay for the phones I bought with finance. 3 weeks later we will go to our country for summer vacation. We want to use our phone lines in our own country as well as our tmobile numbers. and in my conversation with t-mobile they said that they cannot remove the sim lock on our phones. What nonsense is this?Solved139Views0likes1CommentChanging carriers
My phone has been stolen last week and I decided to switch carriers. Upon doing this, T-Mobile wants to verify ID through phone number or Bio, which requires old phone that was stolen. I don’t have access to transportation to get to another phone or anyone near with a phone to call 800 number. How can I get transfer port PIN? Is there not a Chat service available with T-Mobile customer service?Solved205Views0likes1CommentTMobile, not unlocking phone and changing excuses, reasons
poor connection with TMob, trying to switch to another carrier called TMob, paid off balance for phone, told it was unlocked called other carrier (OC), they said the phone isn’t unlocked called TMob, they said it is, called OC, they said it isn’t, called TMob and merged reps, TMob says “it might take 24 to 48 hours for the phone to be unlocked” they agree to call me when the phone is unlocked so I don’t have to keep checking, the clock is ticking on making me pay a full month more TMob called this am, said “the phone is unlocked” I called the OC, they say it isn’t called TMob again, both reps, TMob says it is unlocked, OC says it isn’t TMob says, “it might take apple 24 - 48 hours to unlock the phone “ To this point, I have spend over four hours on the phone trying to deal with this very much like the hours and hours I put into dealing with the glitches with the first phone, supposedly rebuilt by apple does apple really unlock the phone? and, I gave them both IMEI numbers, the phone and sim card iPhone 13393Views0likes5CommentsNeed my SIM unlocked
I spent an hour on the phone with a TMobile customer service rep trying to get my SIM unlocked. It has been almost 72 hours and my phone is still locked and I haven’t heard anything back from TMobile. I can’t get a hold of anyone from customer service to resolve. Can someone help?208Views0likes2CommentsHow to unlock New phone sold from ebay for outside USA + no T-mobile phone number
Hi, Can i unlock the device if i am not in the US and i do not have T mobile number, an the phone New condition sold from ebay? where can i contact T mobile other than there US number? Note: i don’t mind to pay to unlock it Please help thanksSolved164Views0likes3Comments