t-mobile
169 TopicsLocked UICC Help Needed
I have a Samsung Galaxy Note 20 that has been fully paid off. TMobile said the phone was unlocked. At that point, I ported my number over to Comcast. Once the port was successful, I tried to use the phone with the Comcast SIM only to see that there was an error. The device has a UICC lock to Sprint that I was not aware of. I have been on the phone for days with TMobile to get the UICC lockremoved but I’m not having any luck. I can’t unlock the device from my end. Settings > System Updates > UICC Unlock does not work. I see a message of “System Initializing” and then it disappears within seconds. I need help.324Views0likes1Commentunlocking iphone 15
I paid $540 to unlock an iPhone to give as a gift to my niece in another country. However, T-Mobile mistakenly unlocked a different phone on my family plan, which I currently use, instead of the phone I intended—even though I provided the correct IMEI number. When my niece received the gift, she was unable to activate an eSIM on it. Not realizing the issue was due to the phone still being locked, she took it to various shops, assuming there was a different problem. Eventually, we discovered that the wrong phone had been unlocked, which is why she couldn’t add a new SIM. When I called T-Mobile customer service, they acknowledged that they made a mistake in unlocking the wrong phone. However, they informed me that more than two months had passed since the original request, so they now want to charge me extra to unlock the correct phone. When I asked to speak with a supervisor, they hung up on me. I’ve been a T-Mobile customer for over 10 years, and this has been a horrible experience.How do I resolve this issue? I’m asked to pay an extra $300 dollars to unlock the phone nowSolved123Views0likes1CommentPlease all brothers help me unlock it, SE2022 IMEI350422142693474
Part Description: IPHONE SE MIDNIGHIT64 GB-USA Model: iPhone SE ( rd generation ) Model description: iPhone SE 64GB Midnight IMEI: 350422142693474 IMEI2: 350422142640244 Serial Number: LL4MJGXMQX Capacity: 64GB Colors: midnight Model: A 2595 Type: iPhone 14,6 Network: GSM / 5G Activation Status: Not Activated Date Purchased: Valid Purchase Date: Not Verified Warranty status: Out Of Warranty Warranty End Date: expired Warranty remaining: 0 days Technical Support: Expired Protection status: Activate Your Device Extended warranty: No Whether to change the official machine: No It's Xiang Gong turning machine: Xiang No Demonstration machine: No Yes Resource Machine: No Yes or No: No Serial number of replaced product: No Activation lock: off ID Black& White: Off operator: UST-Mobile/Sprint Locked Activation Policy Network lock: Locked Next Activation Policy ID: 2136 Model No.: MMX53LL / A Product Description: IPHONE SE3 64GB MIDNIGHT Product Type: Retail Machine Location of purchase: United States Repair status: not sent for repair Blacklist status: Clean N. ) USA model: IPHSE3 64G MNT NVZ TMO US blacklist: Cl Registered Device: No Extended Warranty Conditions: Non-conformance Network type: GSM SIM card: single card ( nano-SIM+eSIM) EID: 89049032007008882600128004068116 Motherboard code: D49AP Estimated production date: December 14, 2022 Lending equipment: No Running memory: 4GB Time to market: March 8, 2022 Obsolete Products: No46Views0likes0CommentsDevice Unlock Problem! Reason Code: 19
Here comes the vent. about a month ago I canceled my T-Mobile account which had me and my ex-girlfriend on it I wanted to switch to Mint mobile my girlfriend stayed with T-Mobile but they made her get a new account since I was the account holder. I was told that once I pay off my phone and my ex girlfriend gets her new account then my phone would be unlocked and I would be able to take it to Mint mobile. I found out after I had already canceled my account and paid off the phone that the phone would not unlock. since I don't have an account anymore it is very hard to get verified with anyone from T-Mobile I've had to be in a T-Mobile store while talking to a T-Mobile representative on the phone so that the person in the T-Mobile store could verify that I was me and so that the person on the phone could submit a unlock request which I have done three different times!!!! this issue has been escalated three different times also. the device is a Samsung Galaxy s22 Ultra and the reason code is 19 when I try to permanently unlock it on the device. T-Mobile has no answers when I'm able to get through to them but that's only if I'm at a store and talking to a rep on the phone at the same time. the device is a replacement device from Assurant which is another route that I explored for a possible problem but was assured that the IMEI should be in T-Mobile's database even though it's a replacement device. I'm running out of options I don't know what else to do I have $1,000 phone that I'm not able to use to make phone calls or use cell towers and it's so frustrating oh and I also just recently received my final bill in the mail from T-Mobile which is a negative! -$47 balance so now I'm wondering since it's not a zero balance and since T-Mobile owes me money could that be the reason that my locked. Does anyone who has read this far have any suggestions or reasons why my phone is locked? I'll be filing an FCC complaint next because they restricting me from using the device that I legally bought from them. I doubt it causes any progress but maybe someone will see it and care enough to tighten the leash on big companies like T-Mobile.Solved5.7KViews2likes9CommentsNot unlocking 12 pro max
So I am a business customer and not only have I been waiting 3 months for my phone that has been paid off for over a year to be unlocked, TMobile has been arguing with me that my phone was not purchased through them. They don’t have an EIP on file although I do in my T-Mobile account. One representative Rene said my phone was unlocked and that it’s Apples problem so they transferred to apple care where it was determined that T-Mobile lied. Also many customer service agents have no clue as to what the T-Mobile Unlock policy is, automatically does not mean I have to call in to request that my paid off phone bee unlocked. It was on a valid line for over 3 years, paid off, account is current and T-Mobile still is playing games. In the AM I go to mail a T-Mobile a letter and start the small claims court. keep all your papers cause T-Mobile will lose them and say your phone was never purchased through them even though the EIP has the correct IMEI.108Views1like6CommentsUnlocking IPhone 12 pro max
OK so here is my question … my son (one of 4 lines on my plan) purchased a new Iphone directly from Apple. He will be swapping out his current phone (iphone 12 pro max ) that is fully paid off. All our phones are paid in full yet only two are showing unlocked (mine and my fathers). Sons and daughters still showing locked. Why if they are paid off? When my son swaps the phones, he will be gifting the 12 pro max to his dad to take to his carrier. how can we get the phone unlocked?Solved160Views0likes4Comments