Forum Discussion

nkamgan's avatar
nkamgan
Network Novice
22 days ago
Solved

SIM UNLOCK

I am writing to formally request the SIM unlock of an iPhone  iPhone XR (A1984) that is currently locked to the T-Mobile USA network. Please find the device details below:

  • Device: iPhone  iPhone XR (A1984)

The device has been fully paid for by my cousin in the US and is not under contract. I kindly request your assistance in unlocking the device so it can be used with other compatible carriers here in Cameroon.

  • Not happening.

    BRING YOUR DEVICE TO T-MOBILE

    What device are you bringing today?

    Enter device IMEI number

    Enter your device's IMEI number to check compatibility with our network.

    Where to find your IMEI number

    • Dial *#06# on your phone
    • Look at the label under your battery
    • Check your phone's settings menu

    IMEI*

     This device has been reported as Blocked for non-payment

    Check compatibility

  • syaoran's avatar
    syaoran
    Transmission Titan

    Your cousin will have to call Customer Care, verify that their account and the device meet all of the SIM Unlock Policy requirements. 

    SIM Unlock Policy | Unlock Your Mobile Wireless Device | T-Mobile https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy 

    iPhone SIM unlocks can take up to and sometimes lonfer than 3 weeks as T-Mobile passes on the SIM unlock request, once all of the SIM unlock conditions are verified as met, to Apple to comete the process. 

    • gramps28's avatar
      gramps28
      Router Royalty

      Not happening.

      BRING YOUR DEVICE TO T-MOBILE

      What device are you bringing today?

      Enter device IMEI number

      Enter your device's IMEI number to check compatibility with our network.

      Where to find your IMEI number

      • Dial *#06# on your phone
      • Look at the label under your battery
      • Check your phone's settings menu

      IMEI*

       This device has been reported as Blocked for non-payment

      Check compatibility