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HeavenM
Community Manager
Joined 8 months ago
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Re: Syncup watch is stuck on last call screen
Frozen screens are the worst! AND for 3 days?! Wow. When the watch is stuck on a screen like that, it should restart if you hold the power button for about 10 seconds. Sometimes it seems like a really long time, but I'll usually hold it for longer (Pretty much until I see something happen). If holding the button doesn't work, I would take it off the charger and wait for it to die. Once it does, you can put it back on the charger and it should boot back up like normal. Hope this helps.Re: Coverage In Italy
Hey there AsherH You can always check out your coverage on our International Roaming Plans page to see what the charges are when you are outside of the country. I've already searched for Italy, so just click that link and you'll get all the price info you need for your trip. :) Don't forget to check out our International roaming checklist | T-Mobile Support to make sure you're fully prepared before you go and know just what to do when you get there. Hope this helps!Spring is in the air and so is the dust.
Spring cleaning doesn’t have to feel like a chore—especially when your phone becomes your ultimate cleaning companion. One of the simplest yet most effective ways to stay motivated is by turning up the tunes. Create a high-energy playlist or stream your favorite upbeat music to keep your spirits high and your feet moving as you tackle dust bunnies and clutter. Music transforms the atmosphere and helps time fly, making scrubbing the bathtub or reorganizing the closet feel more like a dance party than a duty. Beyond setting the vibe, your phone is also your personal organizer during spring cleaning season. Use list-making apps like Google Keep, Todoist, or Apple Reminders to break down tasks room by room, so nothing gets forgotten. And for that extra edge? Use your phone’s camera to snap “before and after” photos. Not only does it help you see your progress (which is incredibly motivating), but it also serves as a visual checklist of what still needs attention. With your phone in hand, spring cleaning becomes smarter, more efficient, and maybe even a little fun. Share your favorite ways to use your phone to stay motivated in the comments.Mother’s Day Made Easy with T-Mobile Tech 🌸📱💝
Mother’s Day is just around the corner, and if you’re looking to give Mom something she’ll truly love (and use every day), T-Mobile has you covered. Whether she’s a tech-savvy multitasker or just wants to stay better connected with family, there’s a perfect gift waiting for her—no last-minute flowers required. Start with a device upgrade that fits her lifestyle. From the latest iPhones and Androids to easy-to-use smartwatches, T-Mobile offers something for every kind of mom. Pair her new device with an Experience cell phone plan—packed with unlimited talk, text, and premium data, plus access to great perks like Netflix on Us and Scam Shield to keep her entertained and protected. Want to go the extra mile? Help her set up a shared photo album so she can instantly receive family pics, or show her how to make video calls with 5G. It’s the gift of connection, wrapped in love. Stop by your nearest T-Mobile store or shop online today to give Mom something unforgettable this Mother’s Day. 💐💗Re: Need to make calls to the United Kingdom
Hey there! We have a great International Calling support page that shows you how to call other countries while you're still in the United States. As long as you don't have international calling blocked, you should be able to call out as it shows on that page. Calls to other countries do cost per minute so don't forget to check out how much before you dial so you don't end up with a surprise on your bill. Our Best Unlimited International Calling Plan & Affordable Rates | T-Mobile Most of the time, people choose to add the international feature to their line because the cost per minute can add up pretty quickly. The feature usually discounts that per minute price by a lot so you can talk longer without having to worry about having to pay too much. You can keep the international feature on your account for however long you need to use it and then remove it when your situation is resolved. Hope this helps. 😁Re: Scam Test Messages From T Mobile?
Hmm.. I would double check the usage addresses on your account. There might be one that got discombobulated. I know the message was not spam or a scam attempt because that is a normal practice where appropriate. There is a wrinkle, though, because it's only 3 or 4 states that require it. One of our T-Force folks would be able to do a full review, AND they can file a ticket for our IT team to take a deeper look and see why that collection part was included on your message if you don't have any connection with the required states. Send them a message on our Facebook page at the bottom of this post and you'll be in good hands.
