Forum Discussion
Ebdah1
2 years agoNetwork Novice
Moto G Pure unlock
I have bought my phone of someone in Australia which turned out to be locked by T-Mobile USA. I never knew it was locked especially to an American company. I have tried to unlock it and paid for it t...
- 2 years ago
You will need to send it to your sister since it needs to be activated on Tmobile towers. The quickest way is opening a prepaid plan with $100 in refills and using on Tmobile towers for 17 days.
HeavenM
2 years agoCommunity Manager
Hey there @Ebdah1! I used the IMEI checker on the T-Mobile Bring Your Own Phone page. It shows that it is a Motorola moto g pure phone, so that tells me that the IMEI is not fake.
The reason it is not prompting for an unlock code is because newer phones no longer have you enter a code. The new way to unlock phones depends on the manufacturer and steps can be found on our T-Mobile device unlock T-Mobile Support page.
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Motorola: Settings > About phone > Device unlock > Continue
Have you tried these steps while the phone is connected to Wi-Fi?
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