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Germsn
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Joined 2 days ago
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AS TODAY I HAVE MORE 7 DAYS TRY TO UNBLOCK MY PHONE
I call Tmobile number for customer service to unblock my phone (IPHONE 12 PRO MAX in May19,2025, they told that i have to wait 72 hours for this to be process, at they number 4th,(May 22nd) I call again an after back in foward with customer services they they told, that they have to Escalate this ticket, I have tgo wait another 72 hours, for this to be complete, that they will call me back, once again I call on Saturday 25th to follow up, they told some step to preform to manually unlock my phone, all of this fail... they connect to apple tech, where i speere 3 hours try to fix this issue, with not result... Call may time to Tmobile... same information give to me, none of the step work... even search with apple the say that mybe an un block from the isurance company... I call tmobile the tranferme to assurance with is the insurance carrier for tmobile.They told that the phone when it was replace the lock that phone, an is not posobilte to unblock the phone, I can olnly used it with tmobile or return to them, because that phone belong to them, because i only have 14 days after I received the replacement to do the unlock, an this phone at the time of the claim was on intallment poayment with tmobile, plus I pay for the deductible top recive my phone...and now that it pay on full I can do any with my phone. I call today with it is May 27,2025, they call today first call that the have anothe agent working on this, later on the agen call and told me to perform more step on the phone, that onces again fail.. after that I did ask for a manager after an hour, they will call me back with the GREAT NEWS THAT I HAVE TO WAIT NOW 7 DAY FOR MY PHONE TO BE UNLOCK!!!!!!!!!!! I SPEND MY MONEY PAYING ON THE PHONE AND INSURANCE FOR THIS PHONE FOR 3 YEAR, NOW TURN THAT WHEN YOU GET A REPLACEMNET PHONE BELONG TO THE INSURANCE, BEETWEEN TMOBILE, ASSURANCE THE STILL DROPING THE BALL, NO ONE HELP... INEED MY DEVICE UNBLOCK SO MY DAUGTHER CAN USE IT TO COMUNICATE TO US, NOW THAT SHE IS STUDIES IN ANOITHER COUNTRY NO HELP, NO BODY KNOWS, NO PHONE,,, KEEP PAYING MY BILL At time tha cailm was pr25Views0likes1Comment