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Voicemail to Text stopped working
I have a Samsung S8+ (SM-G955U1) and I had to do a reset of the phone. Now, my Voicemail to Text has stopped working. I get the voicemail in the Visual Voicemail app, but the transcribing does ...
Hrrrrm.
Okay, if you're unable to see it online for some reason, I would suggest reaching out to a rep and seeing what they can do about getting the feature added back for you. It may be something with the system being confused about a trial, we've seen it get sort of goofy like this before. 😊 Community-2153
Sounds like Lauren found the issue. Were you able to add the feature on online yourself like Chris suggested?
So tell us how to do it
Hey there SgtG,
Voicemail to Text is a paid feature that has to be added to your line. You can check your account on T-Life or T-Mobile.com to find out if it's already on there. You'll need to have either the Voicemail to Text or Scam Shield Premium feature. To make it a little easier, here are the steps for managing those features. Manage your plan, features & services | T-Mobile Support
If you already have one of those on your line, you'll want to check your Visual Voicemail app to toggle the Send as SMS setting ON or OFF. T-Mobile Visual Voicemail app | T-Mobile Support
Hope this helps.
