1. Select Visual Voicemail.
2. Choose the message you want to listen to.
   • Call voicemail
     1. Select the Menu button (three vertical dots).
     2. Choose Call Voicemail.
   • Return a call
     1. Select the Call button.
     2. Wait for the call to initiate.
   • Speaker
     1. Select the Speaker button.
     2. Select the Play button.

1. Launch the Visual Voicemail app.
2. Select the picture icon to the left of the phone number you wish to add as a contact.
   • Add new: Select Create Contact.
   • Edit: Once you select the icon, the option to edit the contact appears.
3. Follow procedures by device to create a new contact.

1. Select Visual Voicemail.
2. Select the Menu button (three vertical dots).
3. Select Settings.
4. In the 'Greetings & Pin' section, select the currently active greeting in the first section. This may be labeled as Default, Greeting 1, or any other name you previously selected.
   • Record a greeting
     • Select the microphone icon in the upper right and corner of the screen.
     • Name your greeting.
     • Select the Record button once to begin recording, and again to stop recording.
     • Select Save.
   • Set active greeting
     1. Choose the name of the greeting you wish to set as active.
     2. Select Set as Active.
   • Delete a greeting
     1. Choose the name of the greeting you wish to delete, e.g., 'Old Greeting'.
     2. Select Delete.
     3. Select OK.

Some of these steps work only on Android 8 and up.

1. In the phone's Settings, select Apps or Apps & Notifications.
2. Sort the apps listed until Visual Voicemail shows and select the app.
3. Under 'App settings', select Notifications.
4. Move the slider to ON / OFF, or select each notification category to modify the notification.

1. Select Visual Voicemail.
2. Select the Menu button (three vertical dots).
   • Change pin
     1. Select Settings.
     2. Choose Change PIN.
     3. Enter the current PIN in the 'greetings in PIN' section.
        • The default PIN is the last four digits of your phone number.
        • To reset your PIN to the last four digits of your phone number, dial #793# on your device.
     4. Enter and confirm the new PIN.
     5. Select OK. A confirmation message appears if the change was successful.
   • Change the sort options
     1. Choose one of the following options:
        • Sort alphabetically
        • Sort by unviewed
   • Delete multiple messages
     1. Select the Trash Can icon at the top.
     2. Select all messages to delete.
     3. Select Delete.
   • Manually set the language
     1. Select Settings.
     2. Go to the language section and select the active language.
     3. Select the desired language.
   • Sync the inbox
     1. Select the Menu button.
     2. Select Refresh.

After you've listened to your voicemail message, it's automatically saved to the VVM app.

Save a voicemail to the SD card

1. Select Visual Voicemail.
2. Select and hold a message, then select Save message to.
3. Enter the file name.
4. Select Save to copy the message to the memory card.

Send a voicemail by email

1. Select Visual Voicemail, then the message you want to send to email.
2. Select and hold the desired message.
3. Select Forward to.
4. Select the preferred email client.
5. Complete the email.

Check out Voicemail for another way to save messages.

If you've listened to your voicemail and deleted it, it can't be retrieved! There is no way to retrieve the deleted voicemail message once it's been moved to the trash. When Visual Voicemail messages are deleted on the phone, the voicemail system will delete the message when the voicemail system syncs with the phone. Syncing happens when new messages are received or when you synchronize Visual Voicemail using the Menu in the Visual Voicemail Inbox.

The migration will automatically keep any voicemail messages, as long as the Visual Voicemail App is updated to the latest version. Don't clear the app cache or data, this will delete all of your voicemail messages, until after you've made sure you are on the latest app version.

1. Select Visual Voicemail > Menu.
2. Select Settings > End Voicemail to Text free trial.
3. Select Unsubscribe.

Only the Primary Account Holder may subscribe to Voicemail to Text. Prepaid accounts excluded.

1. Select Visual Voicemail.
2. Select the Menu button.
3. Select Settings.
4. Select Add Voicemail to Text.
5. Select Continue to upgrade to Voicemail to Text (and view cost and availability).
6. Select Confirm.

1. Select Visual Voicemail.
2. Select the Menu button.
3. Select Settings.
4. Toggle the Send as SMS setting ON or OFF.