- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Plans & features](https://www.t-mobile.com/support/community/plans-features) # T-Mobile Visual Voicemail app 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) T-Mobile Visual Voicemail app (VVM) for Android allows you to listen to and view messages in any order, on your phone. VVM is available on other phone models. [](https://play.google.com/store/apps/details?id=com.tmobile.vvm.application&hl=en) ## On this page: - [Read me first](https://www.t-mobile.com#readme) - [Settings menu](https://www.t-mobile.com#settings) - [Save and delete messages](https://www.t-mobile.com#savedelete) - [Voicemail to text](https://www.t-mobile.com#vtt) ## [](https://www.t-mobile.com)Read me first - This app is only for Android devices, Apple iOS devices use a built-in voicemail app. For help with the iPhone app, review [Check your voicemail on iPhone - Apple Support](https://support.apple.com/guide/iphone/check-voicemail-iph3c99490e/ios). - If you need help with voicemail, check out [Voicemail troubleshooting](https://www.t-mobile.com/support/devices/device-troubleshooting/voicemail-troubleshooting). - For Voicemail, to listen and download messages by phone call, check out [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - Voicemail messages will automatically be deleted after a specific amount of time and cannot be retrieved. Learn more about [save and delete messages](https://www.t-mobile.com#savedelete). - If you need help with these steps on your device, visit our [Device tutorials](https://www.t-mobile.com/support/tutorials) select your device, or use the search bar and enter your device name.   ## [](https://www.t-mobile.com)Settings menu   ### Call settings   1. Select __Visual Voicemail__. 2. Choose the message you want to listen to. - Call voicemail 1. Select the __Menu__ button (three vertical dots). 2. Choose __Call Voicemail__. - Return a call 1. Select the __Call__ button. 2. Wait for the call to initiate. - Speaker 1. Select the __Speaker__ button. 2. Select the __Play__ button.   ### Contacts   1. Launch the __Visual Voicemail__ app. 2. Select the picture icon by the phone number you wish to add as a contact. - __Add new__: Select __Create Contact__. - __Edit__: Once you select the icon, the option to edit the contact appears. 3. Follow procedures by device to create a new contact.   ### Greeting   1. Select __Visual Voicemail__. 2. Select the __Menu__ button (three vertical dots). 3. Select __Settings__. 4. In the 'Greetings & Pin' section, select the currently active greeting in the first section. This may be labeled as Default, Greeting 1, or any other name you previously selected. - Record a greeting 1. Select the microphone icon in the upper right and corner of the screen. 2. Name your greeting. 3. Select the __Record__ button once to begin recording, and again to stop recording. 4. Select __Save__. - Set active greeting 1. Choose the name of the greeting you wish to set as active. 2. Select __Set as Active__. - Delete a greeting 1. Choose the name of the greeting you wish to delete, e.g., 'Old Greeting'. 2. Select __Delete__. 3. Select __OK__.   ### Notifications   Some of these steps work only on Android 8 and up. 1. In the phone's __Settings__, select __Apps__ or __Apps & Notifications__. 2. Sort the apps listed until Visual Voicemail shows and select the app. 3. Under 'App settings', select __Notifications__. 4. Move the slider to ON / OFF, or select each notification category to modify the notification.   ### Additional settings   1. Select __Visual Voicemail__. 2. Select the __Menu__ button (three vertical dots). - Change pin 1. Select __Settings__. 2. Choose __Change PIN__. 3. Enter the current PIN in the 'greetings in PIN' section. Dial #793# to reset the password. 4. Enter and confirm the new PIN. 5. Select __OK__. A confirmation message appears if the change was successful. - Change the sort options 1. Choose one of the following options: - __Sort alphabetically__ - __Sort by unviewed__ - Delete multiple messages 1. Select the __Trash Can__ icon at the top. 2. Select all messages to delete. 3. Select __Delete__. - Manually set the language 1. Select __Settings__. 2. Go to the language section and select the active language. 3. Select the desired language. - Sync the inbox 1. Select the __Menu__ button. 2. Select __Refresh__.   ## [](https://www.t-mobile.com)Save and delete messages Visual Voicemail messages stay on your phone until you delete them. You can also download messages to your phone, forward to email, or save to an SD card.   ### Save   After you've listened to your voicemail message, it's automatically saved to the VVM app. Save a voicemail to the SD card 1. Select __Visual Voicemail__. 2. Select and hold a __message__, then select __Save message to__. 3. Enter the file name. 4. Select __Save__ to copy the message to the memory card. Send a voicemail by email 1. Select __Visual Voicemail__, then the message you want to send to email. 2. Select and hold the desired message. 3. Select __Forward to__. 4. Select the preferred email client. 5. Complete the email. Check out Voicemail for another way to save messages.   ### Delete   If you've listened to your voicemail and deleted it, __it can't be retrieved__! There is no way to retrieve the deleted voicemail message once it's been moved to the trash. When Visual Voicemail messages are deleted on the phone, the voicemail system will delete the message when the voicemail system syncs with the phone. Syncing happens when new messages are received or when you synchronize Visual Voicemail using the Menu in the Visual Voicemail Inbox.   ### Migration   The migration will automatically keep any voicemail messages, as long as the Visual Voicemail App is updated to the latest version. Don't clear the app cache or data, this will delete all of your voicemail messages, until after you've made sure you are on the latest app version.   ## [](https://www.t-mobile.com)Voicemail to text   ### Opt-out of Voicemail to Text trial   1. Select __Visual Voicemail__ > __Menu__. 2. Select __Settings__ > __End Voicemail to Text free trial__. 3. Select __Unsubscribe__.   ### Subscribe to Voicemail to Text   Only the Primary Account Holder may subscribe to Voicemail to Text. Prepaid accounts excluded. 1. Select __Visual Voicemail__. 2. Select the __Menu__ button. 3. Select __Settings__. 4. Select __Add Voicemail to Text__. 5. Select __Continue__ to upgrade to Voicemail to Text (and view cost and availability). 6. Select __Confirm__.   ### Turn on/off Voicemail to Text   1. Select __Visual Voicemail__. 2. Select the __Menu__ button. 3. Select __Settings__. 4. Toggle the __Send as SMS__ setting __ON__ or __OFF__. If you're running into problems with this app, [check out our troubleshooting tips](https://www.t-mobile.com/support/devices/device-troubleshooting/android-application-and-play-store-issues). * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)