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T-Mobile Visual Voicemail app (VVM) for Android allows you to listen to and view messages in any order, on your phone. VVM is available on other phone models.

Read me first

  This app is only for Android devices, Apple iOS devices use a built-in voicemail app. For help with the iPhone app, see Check your voicemail on iPhone - Apple Support.

  If you need help with voicemail, check out Voicemail troubleshooting.

  For Voicemail, to listen and download messages by phone call, check out Voicemail

  Voicemail messages will automatically be deleted after a specific amount of time and cannot be retrieved. Learn more about save and delete messages.

  If you need help with these steps on your device, visit our Device tutorials select your device, or use the search bar and enter your device name.

 

Settings menu

 
Call settings
 
  1. Select Visual Voicemail.
  2. Choose the message you want to listen to.
    • Call voicemail
      1. Select the Menu button (three vertical dots).
      2. Choose Call Voicemail.
    • Return a call
      1. Select the Call button.
      2. Wait for the call to initiate.
    • Speaker
      1. Select the Speaker button.
      2. Select the Play button.
 
Contacts
 
  1. Launch the Visual Voicemail app.
  2. Select the picture icon to the left of the phone number you wish to add as a contact.
    • Add new: Select Create Contact.
    • Edit: Once you select the icon, the option to edit the contact appears.
  3. Follow procedures by device to create a new contact.
 
Greeting
 
  1. Select Visual Voicemail.
  2. Select the Menu button (three vertical dots).
  3. Select Settings.
  4. In the 'Greetings & Pin' section, select the currently active greeting in the first section. This may be labeled as Default, Greeting 1, or any other name you previously selected.
    • Record a greeting
      • Select the microphone icon in the upper right and corner of the screen.
      • Name your greeting.
      • Select the Record button once to begin recording, and again to stop recording.
      • Select Save.
    • Set active greeting
      1. Choose the name of the greeting you wish to set as active.
      2. Select Set as Active.
    • Delete a greeting
      1. Choose the name of the greeting you wish to delete, e.g., 'Old Greeting'.
      2. Select Delete.
      3. Select OK.
 
Notifications
 

Some of these steps work only on Android 8 and up.

  1. In the phone's Settings, select Apps or Apps & Notifications.
  2. Sort the apps listed until Visual Voicemail shows and select the app.
  3. Under 'App settings', select Notifications.
  4. Move the slider to ON / OFF, or select each notification category to modify the notification.
 
Additional settings
 
  1. Select Visual Voicemail.
  2. Select the Menu button (three vertical dots).
    • Change pin
      1. Select Settings.
      2. Choose Change PIN.
      3. Enter the current PIN in the 'greetings in PIN' section.
        • The default PIN is the last four digits of your phone number.
        • To reset your PIN to the last four digits of your phone number, dial #793# on your device.
      4. Enter and confirm the new PIN.
      5. Select OK. A confirmation message appears if the change was successful.
    • Change the sort options
      1. Choose one of the following options:
        • Sort alphabetically
        • Sort by unviewed
    • Delete multiple messages
      1. Select the Trash Can icon at the top.
      2. Select all messages to delete.
      3. Select Delete.
    • Manually set the language
      1. Select Settings.
      2. Go to the language section and select the active language.
      3. Select the desired language.
    • Sync the inbox
      1. Select the Menu button.
      2. Select Refresh.

 

Save and delete messages

Visual Voicemail messages stay on your phone until you delete them. You can also download messages to your phone, forward to email, or save to an SD card.

 
Save
 

After you've listened to your voicemail message, it's automatically saved to the VVM app.

Save a voicemail to the SD card

  1. Select Visual Voicemail.
  2. Select and hold a message, then select Save message to.
  3. Enter the file name.
  4. Select Save to copy the message to the memory card.

Send a voicemail by email

  1. Select Visual Voicemail, then the message you want to send to email.
  2. Select and hold the desired message.
  3. Select Forward to.
  4. Select the preferred email client.
  5. Complete the email.

Check out Voicemail for another way to save messages.

 
Delete
 

If you've listened to your voicemail and deleted it, it can't be retrieved! There is no way to retrieve the deleted voicemail message once it's been moved to the trash. When Visual Voicemail messages are deleted on the phone, the voicemail system will delete the message when the voicemail system syncs with the phone. Syncing happens when new messages are received or when you synchronize Visual Voicemail using the Menu in the Visual Voicemail Inbox.

 
Migration
 

The migration will automatically keep any voicemail messages, as long as the Visual Voicemail App is updated to the latest version. Don't clear the app cache or data, this will delete all of your voicemail messages, until after you've made sure you are on the latest app version.

 

Verified Business Calls / Enhanced Caller Information

Verified Business Calls (formerly Enhanced Caller Information), lets you know what company is calling and why. You'll see the company name, their brand logo as a contact image, and the reason for the call. This only occurs at the time of the incoming call and won't display in any missed call logs. To turn this feature on or off, follow these steps:

  1. In the Visual Voicemail app, select the Menu button with three dots.
  2. Choose Settings > Enhanced Caller Information.
  3. Select the toggle to turn it on or off.
    • If prompted, allow the app to access the phone call logs and either Draw over other apps or Appear on top.
    • If you're turning off VBC and use the Scam Shield app, make sure to turn it off there too.

 

Voicemail to text

 
Opt-out of Voicemail to Text trial
 
  1. Select Visual Voicemail > Menu.
  2. Select Settings > End Voicemail to Text free trial.
  3. Select Unsubscribe.
 
Subscribe to Voicemail to Text
 

Only the Primary Account Holder may subscribe to Voicemail to Text. Prepaid accounts excluded.

  1. Select Visual Voicemail.
  2. Select the Menu button.
  3. Select Settings.
  4. Select Add Voicemail to Text.
  5. Select Continue to upgrade to Voicemail to Text (and view cost and availability).
  6. Select Confirm.
 
Turn on/off Voicemail to Text
 
  1. Select Visual Voicemail.
  2. Select the Menu button.
  3. Select Settings.
  4. Toggle the Send as SMS setting ON or OFF.

If you're running into problems with this app, check out our troubleshooting tips.

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