Forum Discussion
my refund
When should I be getting my refund of $54.15 I requested a refund like a week ago why is it taking soo long?
Thank you @DeshaunDG for more details about your situation.
Refunds on cancelled accounts are a little different. When an account is cancelled, it is usually done at the end of the bill cycle unless the phone number is transferred to another carrier. A final bill is generated that will show any final charges and the final balance. You can request a refund back to the original payment method 30 days after the date of cancellation or the system will mail your refund to the billing address on file about 45 days after the cancellation date. If you decide to request the refund to the original payment method, that process usually takes about 3 days after the request is submitted.
