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Fight4Refund
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T-Mobile Took My Money and Refuses to Refund It!
I’m sharing this because customers deserve transparency and fair treatment. On March 5, I ported out my T-Mobile number, which automatically canceled my account. I had a $54.51 balance, so I contacted customer service about a refund—only to be told it would be denied because my account was closed. - I was NEVER informed during the porting process that I’d lose my remaining balance. - I was told to submit a refund request anyway and would get a response in 5 business days—but after 15 days, nothing. - When I followed up, they “lost” my request and made me submit another—which they said would be declined again! - No reference number, no written confirmation, just runaround after runaround. T-Mobile has no right to keep customer money without warning us first! If this is their policy, why not inform customers before we port out? T-Mobile, do the right thing! This isn’t just about $54.51—it’s about fairness. Who else has had a similar experience? Let’s make our voices heard!Solved367Views0likes2Comments