Forum Discussion
Deployed Soldier, Destroyed Phone | Request for Guidance
Good morning/evening/night All.
I do not know the correct way to go about requesting assistance and hope this forum can help guide us to resolution.
Situation is: We have a deployed Soldier who has a T-Mobile device that is irrecoverable (physical damage, work related). Now, we do not have access to a T-Mobile store in our location nor do we have access to the Soldier's One-Time-Passcodes (due to the damage to the device).
Two questions for guidance:
- Is there an email or chat link we can follow for overseas (after-hours) support?
- How can we transition eSIM to another device if I cannot get someone on the line or by email?
Humbly Asking,
Dexter
Concerned Leader
The live chat button usually appears when signed into your my.t-mobile.com account. In my opinion, the best way would be to contact T-Mobile via a DM on either Facebook or Twitter/X.
