Forum Discussion

caihy's avatar
caihy
Network Novice
2 years ago

prepaid cancellation refund

i have over $190 remaining in my pre-paid acct. & the money simply disappeared afterwards. I’d have no issue using the remaining toward a purchase of device or some sort, but  it just simply disappeared. 

This term non-refundable term is a complete scam. The nob-refundable amount should be limited within the billing cycle or 60 days of the cancellation. what if the customer had emergency & had to cancel the service when there is a large amount in the acct? 

  • It clearly states that prepaid funds are non-refundable.  It doesn't matter how little or much that is.  It's non-refundable.