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Customer Service
I want to speak to an American customer service rep or a chat.
We wanna do everything we can to help you. If you're looking for some specific account support, you can reach out to our Care folks via the options on our Community-2153 page. On that page, you can use the Message us on My T-Mobile magenta bubble on the lower right corner. We also have support through the Facebook and Twitter links on that same page. Either way, can you definitely get some help through those channels.
I am out of the US and can’t return due to Covid restrictions. I put my account on vacation/suspension when I left in March so I would have the same number upon my return. I just looked at my account on line and I have monthly charges. I guess I must have to pay a monthly fee of some kind but didn’t know that. My account is suspended and I don’t remember my user number the automated phone is asking for. They hang up as they can only accept payments. I want to talk to a real person and find out the status of my account.
