User Profile
trussell
Visitor
Joined 10 hours ago
User Widgets
Contributions
The whole process give me a headach
I have been a customer of TM for almost 20 years. The process of working with TM goes from great and then to giving me a headache and back and forth from these to extremes. When it hits the headache stage, TM loses a sale. (A few times have come close to leaving and sometimes I with I had.) Recently, I tried to upgrade my S24 using my computer and not the app. I walked through the process. During the process, it says my new payment will be $17.99 a month. When I get to the end of the process, it says my new payment of almost $39.00 a month. I called support and they tried to help and to explain – another headache. They sent me a link so they could see what I was doing on my phone. I don’t like using my phone but I tried. While using the app on my phone it kept trying to setup a new phone number. I asked the representative if they could just take my order over the phone and was told they could not. I don’t understand so I simply gave up. TM loses money again. Upgrading should be very, very simple but once again, TM has gone above and beyond to make it difficult and, also, how I feel, add false advertising to confuse the client and trick them into a higher payment.17Views0likes0Comments