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Chris1985
Network Novice
Joined 23 days ago
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Horrible Customer service
This is a rant on Tmobile customer service. To make this quick... I go into a T-mobile branch to cancel a line and they tell me it has to be done over the phone. makes no sense the very best way to verify identification in person to cancel a line they don't let you... OK fine I call to cancel a line on my plan. They make such a big fuss about my T-mobile Pin and primary user needs to cancel the line not "authorized users"... YET authorized users can, buy phones , open a lines yet can't cancel a line they themselves opened. Tell me how I can go through the app cancel my line.. Did they ask for any form of identification?? NO! Did they ask me for my pin?? NO! I was asked to verify anything whatsoever?? NO! Great job T-mobile you are doing great! Please tell me how this makes sense.. on top of ALL of this!! I requested to cancel my line BEFORE the new month started and they tell me I have to wait till next billing cycle!! I hope a T-mobile manager reads this because they really need to work on the policies.85Views0likes0Comments