Forum Discussion
SOS only at my new house and street
I just moved and when I checked the coverage map it said I should have full bars. After moving in I realized I have no bars in every room and it’s in SOS. When I called customer service they told me that a tower was probably down and to check back in 8 days! I can’t be without service for over a week. Also there are no tall buildings or hills/ mountains nearby. I am at a loss of what to do other than change from T-Mobile.
It can be (depending on the issue), and if they believe that it is a long duration , they should have Emergency COW/,COLT to cover (i would recommend asking, as well as finding the tower in question). short duration can be often resolved remotely or small equipment change (i had this issue), but TMobile gave excuse of power outage, modernization, fiber cut... when it reality, it was equipment failure.
Longer ones took +6 months , and others were decommissioned towers that local tech weren't aware of
It’s an iPhone 16 pro. I have not tried manual searching yet but I will
Have you tried manually searching for networks to see if you can see T-Mobile? What device are you using, make and model?
