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Deedeej45
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Joined 5 years ago
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T-Mobile there go to excuse for anything is there is an outage.
for 5 years that's the one excuse I get every time I Call. T-Mobile please for the love of the Lord above. update the overseas tech support that have no IT training just read an outdated dsl book.(they have no clue about our internet) your tech team do same speel everytime. Unplug for 5 mins then reset to factory. Then well I see there is a tower down . 5yrs an same bs. There is no listed outages on map on your site but in-store 10mins ago guess what ? There is an outage it's been out 4months . Hmm so if I call the FCC again will the VP call me and send me new not released modem again an fix my internet next day 3yrs no issues after 2weeks ago I went from 5g.to aol dialup. It's unacceptable. I'm betting the issue is the space link merge is #1 at the moment. So we can wait . Because you want us to cancel so we won't get unlimited fast 5g anymore for us locked in customers. So everyone file a fcc report about no outages posted on site but they say there is. They have to inform customers. Per FCC REGULATIONS . FCC NETWORK Outage reporting System. Anyone get a notification, email,call,letter, post ? Yea me either . So Fcc report file it works fast.14Views0likes0CommentsRe: T-mobile home internet device schedules not working
The home internet has went to crap mine was amazing but now its constantly disconnecting loses signal just crap im switching to starlink elon musk . An the service is overseas tmobile an they read what to do out of a manual they are clueless152Views0likes0CommentsRe: how to reduce ping / latency with 5g home internet
jthrill wrote: hey! I just got the service and the download and upload speed are working great. unfortunately, I'm not about to game anymore because of the latency / ping. the ping on my speed test usually reads about 50-60ms but once I'm in game it’s around 120 and has a lot of lag. I was wondering if there’s any way to reduce lag / latency? maybe connecting a high-speed gaming router? is that possible? does a 5ghz network help? thank you so much for any help!!!! Well customer service is a joke it worked amazing for 1 month for me now 1yr later been on waiting list for new modem since January a year almost. Spoke to Joe an executive an as always more excuses. Now I live in a bad signal area is the newest one . It's all bull . If you are new don't keep it Elon musk is where to go for internet.890Views0likes0CommentsRe: Home Internet - force firmware update?
I got the new 6g modem today an it won't work because firmware needs updating i click update while I'm in the modem settings an it ask me for file to update it with . So mine will not work an call center is a joke 2hr waits never call back . It's a joke81Views2likes0Comments