Get help if your internet feels slow or isn't working at all.

For help with any step on your device, check out T-Mobile Home Internet app, Web User Interface, and Getting started.

No internet

Use these steps if no websites are loading and all apps aren't working.

  1. Make sure you haven't moved the LTE Wi-Fi Gateway. It will only work at the location where you signed up service.
  2. Press the LTE button and make sure it shows a green LTE indicator.
  3. Test multiple websites and apps. If you're having issues with just one website or app, check the Specific page or app doesn't work section below.
  4. If you're only having problems with the browser, delete the cache, cookies, and history.
  5. Turn off any VPN settings or apps, as well as any firewalls.
  6. Test on a different computer or device connected to the LTE Wi-Fi Gateway. If it's only on one device, there may be an issue with the device settings.
  7. Move as close as you can to the LTE Wi-Fi Gateway and test on both the 2.4 GHz and 5 GHz Wi-Fi networks.
  8. If possible, test using the Ethernet connection instead of Wi-Fi, to rule out any Wi-Fi issues.
  9. Use the power switch to turn off your LTE Wi-Fi Gateway for 60 seconds, then turn it back on.
  10. Restart any devices connected to the LTE Wi-Fi Gateway.
  11. Check if your T-Mobile phone can access the internet. If not, they're may be a network issue going on.
  12. If you're still having issues, contact us for additional help.

Slow internet

Find out what to do if your internet feels like it's slow.

  1. Press the LTE button and make sure it shows a green LTE indicator.
  2. If you're only having problems with the browser, delete the cache, cookies, and history.
  3. Turn off any VPN settings or apps, as well as any firewalls.
  4. Test on a different computer or device connected to the LTE Wi-Fi Gateway. If it's only on one device, there may be an issue with the device settings.
  5. Move as close as you can to the LTE Wi-Fi Gateway and test on both the 2.4 GHz and 5 GHz Wi-Fi networks.
  6. If possible, test using the Ethernet connection instead of Wi-Fi, to rule out any Wi-Fi issues.
  7. Use the power switch to turn off your LTE Wi-Fi Gateway for 60 seconds, then turn it back on.
  8. Restart any devices connected to the LTE Wi-Fi Gateway.
  9. Perform a speed test using the Speedtest.net app or website. Speeds can vary depending on network conditions, but you should get around 50 Mbps.
  10. If you're still having issues, contact us for additional help.

Specific page or app doesn't work

Learn how to troubleshoot specific web pages or applications.

  1. Make sure you haven't moved the LTE Wi-Fi Gateway. It will only work at the location where you signed up service.
  2. If you're only having problems with the browser, delete the cache, cookies, and history.
  3. Turn off any VPN settings or apps, as well as any firewalls.
  4. Test on a different computer or device connected to the LTE Wi-Fi Gateway. If it's only on one device, there may be an issue with the device settings.
  5. Move as close as you can to the LTE Wi-Fi Gateway and test on both the 2.4 GHz and 5 GHz Wi-Fi networks.
  6. Perform a speed test using the Speedtest.net app or website. Speeds can vary depending on network conditions, but you should get around 50 Mbps.
  7. If you're still having issues, contact us for additional help.
 
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