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HORRIBLE !!!!
I hope T-Mobile is paying attention to these comments. I have already been fed up by ups for YEARS!!! Depending on the driver they lie and say they attempted to drive off a package and not there’s not even an attempt requested sticky on my door nothing!!! they have took the package the back and I was actually in the house because they can be very lazy. I really hope somebody powerful or the ceo look at these comments. CANCEL THE CONTRACT WITH UPS or USE THEM AS BACK UP!!!!!!!! THEY ARE TRASH. PHONEY BULL CRAP. now mind you… I ordered my phone on Friday. 2 day shipping max (Today is Thursday night) Now We did have snow in my city so I wasn’t surprised the delivery had been delayed. But then on the day of delivery first it said by 9pm then it changed to 7pm then back to 9pm you going tell me you didn’t find out until 9:01 that you wasn’t delivering the phone because an emergency I call BULL CRAP! ! ! Yall been knew yall wasn’t coming out here period. so atp I call T-Mobile shout out to ALEX AND HAPPY BIRTHDAY AGAIN HE IS AWESOME! Its long so ima make this part short. I call and speak with him explain the situation , he calls ups it’s on three way I’m asking the guy who wouldn’t give me his name about the package he keep trying to talk to the customer svc rep(Alex) like sir I’m talking not him basically being indirect, asked if he could let me pick up at location claim T-Mobile has restrictions on packages but I can do it myself on line I just have to pay. I SHOULDNT HAVE TO TF ITS NOT MY FAULT FOR THIS INCONVENIENCE ITS YALL. WAIVE THE FEE SO I CAN PICK IT UP! UGHHHH FEDEX IS SO MUCH BETTER IN MY OPINION !! I can’t stand UPS. Oh and to the funny looking UPS customer that wouldn’t give me a supervisor he don’t know them lines recorded and he work for the company I’ll be getting him too.
Porting Google Voice Number to iPhone as second number
I am interested in adding a second number to my iPhone using the eSIM capability. I have a Google Voice number that I would like to port to TMobile and use as the number for the second line on my iPhone. Does anyone have experience or knowledge on the process for doing this, what is the cost of the second line and how long would it take?
Current Usage report not capturing all Text numbers
I look at my Current Usage report daily for my business. Just recently on one of our Android line it is no longer capturing ALL text numbers. It is now only showing short text numbers. Does anyone know if there is setting on the actual Android (Samsung) phone that removes tracking of text messages incoming and outgoing? When I look at the phone I see text messages coming in and replies back but it is now showing up on the Current Usage report.
Returning phone not found at t-mobile warehouse
Has anyone had the same experience as me with getting a new phone, and then returning the old one to get a promo, just to be told that it wasn't scanned in @ the t-mobile warehouse, even though I have UPS tracking and proof of delivery? They show the package was received via tracking but that the phone wasn't scanned in so they're not going to honor my promotion. This is absolutely awful! I did what I was supposed to do, and now I'm being punished because some incompetent employees either lost of stole the phone from the warehouse. If anyone has had this problem and been able to get it resolved, please share your experience and what you may have done. I'm not having any luck, but instead being stuck with a $1,000 bill for a phone.Scam Shield/ Security Tab
Scam shield was in the new t-life app....but now it's gone. Good news is i now have the security tab i was missing with the all in home internet plan. Other news is it says my box needs an update and it's been over 48 hours l. It says it's automatic. I'm on 1.00.9. Can we get the scam shield button and the security button functional in the app, at the same time?
Switching around phones on the same plan
We have four lines: dad samsung, mom iphone 12 pro, kid 1 iphone 12 mini, kid 2 iphone SE. We got a new phone for mom: iphone 16 pro. We are trying to upgrade mom to 16 pro, take the 12 pro and switch it to kid 1, and the 12 mini to kid 2, trade in the SE. Can I do this all online? The way I am thinking it works is like this: 1 - Upgrade mom to 16. Port all data from 12 pro to 16. We now have a freed up 12 pro. 16 now has mom's number 2 - Upgrade kid 1 to newly freed up 12 pro. Port all data from 12 mini to 12 pro. We now have a freed up 12 mini. 12 pro now has kid 1's number. 3 - Upgrade kid 2 to newly freed up 12 mini. Port all data from SE to 12 mini. We now have a freed up SE to trade in. 12 mini now has kid 2's number. My main questions I guess are about the SIM cards. Do these phones take hard sim cards, and is it as easy as swapping them out, or is there some kind of eSIM process that I need to go through? It seems like it could be as simple as doing the above tasks in sequence, but I want everyone to end up with the same phone numbers they have now, but on the different phones. Any advice would be appreciated! Thanks
Subject: Urgent Escalation of Porting Complications and Promotion Non-Compliance
Subject: Urgent Escalation of Porting Complications and Promotion Non-Compliance Dear T-Mobile Customer Service, I hope this communication reaches you in good spirits. I am reaching out to you as a recently initiated customer of T-Mobile, currently facing significant challenges regarding the porting of my number from Xfinity Mobile. I hereby formally express my concern regarding the technical impediments that have thwarted the successful completion of my porting request. Despite exhaustive efforts, including multiple visits to the Xfinity store to obtain the necessary Security PIN, I find myself still unable to resolve this matter. The details of the PIN retrieval (PIN:], Account Number: ], Service Zip Code: ]) are provided for your reference. This ongoing delay has directly jeopardized my eligibility for the promotional offer extended to me upon joining T-Mobile. Specifically, I was promised a $630 credit towards the acquisition of an iPhone 14, which was to render the device entirely free of further financial obligations on my part. I have diligently undertaken several actions to alleviate this situation: Frequent visits to the Xfinity store for the Security PIN retrieval. 2. Persistent communication with both T-Mobile and Xfinity customer support. 3. Submission of all requested information to T-Mobile representatives. Regrettably, Xfinity has communicated that they are unable to transmit the required Security PIN via SMS to my former number, as I no longer retain access to that device. This technical barrier is beyond my control, yet it appears I am facing unwarranted repercussions. My Requests: I urge the immediate application of the $630 promotion to my account, irrespective of the porting issue, given that I have fulfilled my obligations as a customer. 2. I request the escalation of this matter to both T-Mobile and Xfinity corporate leadership to expedite the resolution of the porting issue. Should these requests not be addressed, I will regrettably have to consider further actions, including: - Filing a formal complaint with the Better Business Bureau. - Returning the iPhone 14 in question. - Pursuing additional measures to ensure the protection of my rights as a consumer under Texas law. Compounding these difficulties, I have been informed by Xfinity that I should be able to retrieve the Security PIN via their app, as I maintain my Xfinity home internet service. However, despite repeated attempts to access this feature, it remains perpetually unavailable to me, effectively stymying the porting process. I have demonstrated diligence in following all prescribed instructions to facilitate this request, yet I find myself in a position where I am compelled to assert that T-Mobile must honor the promotional offer extended to me, regardless of the origin of the porting failure. My trust in T-Mobile's assurances regarding the successful porting of my number has, unfortunately, been betrayed. Additionally, I believe it is both reasonable and necessary for T-Mobile to provide compensation for the considerable inconvenience, frustration, and financial strain this situation has imposed upon me. The repeated visits to Xfinity and the time invested in rectifying this issue have left me in a state of discontent. Further exacerbating this matter, I was provided incorrect information by the store representative, leading to significant misunderstandings regarding the promotional offer and the trade-in process for my previous device. This misinformation has only deepened my distress and frustration. I insist that this issue be documented and escalated to leadership without delay. I have exhausted all available resources to address this matter and cannot tolerate further inaction. It is imperative that the promised promotional credit be applied to my account and that appropriate compensation be provided for the hardships I have endured. I expect this matter to be elevated to the attention of your supervisory and managerial staff, with a comprehensive account of my grievances communicated verbatim. Immediate and high-level intervention is essential for the resolution of this situation. While I am amenable to retaining my current phone number, I nonetheless anticipate the fulfillment of the promotional offer extended to me, along with compensation for the substantial issues I have encountered, including the misinformation provided. It is incumbent upon T-Mobile to take full responsibility for these missteps and to deliver the resolution I am due. Attached, you will find photographic evidence of my efforts in obtaining the Security PIN from Xfinity. I look forward to a swift and satisfactory resolution to this pressing matter. Sincerely, Customer J M Stafford tx
