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Unwarranted bill on account 6 months after closing it.
💢 T-MOBILE: I CANNOT CONTACT YOU AS MY PHONE NUMBER IS NO LONGER ASSOCIATED WITH MY ACCOUNT AND I CANNOT LOG IN TO PAY THE BILL YOU CLAIM I OWE. 💢 I closed my T-Mobile accounts in May of 2024 and have moved abroad. I cancelled my previous SIM and no longer have the phone number previously associated with T-Mobile. I just received a notice of an outstanding bill (with no description) after I had already closed my account in full and paid all remaining balances in June of 2024. It is now December of 2024, and I have no way of accessing my account to pay or close this problem as I cannot log in. I am unable to call as I do not have an international number at this time, and T-Mobile has made no attempt to contact me via email or my remaining contact methods. How do I contact T-Mobile to close my account permanently and have the bill waived? The bill is less than $12, and frankly not worth their time and the mail they will continue to send me for years. I paid in full and have receipts of such when I closed my accounts 6 months ago. Can anyone help?Wifi blocking incoming calls
Whenever I am connected to wifi at home incoming calls go straight to voicemail. Have T-mobile, have wifi calling disabled, just using wifi for data. This is happening with my wifes phone too. I have 15 plus, she has 15 pro max. IOS 18.1.1. As soon i disable wifi calls come in. Is this happening to anyone else?
I deleted my phone to report a claim for repairs...recovery possible?
To be able to submit my claim to get my screen fixed, I needed to delete my phone and remove it from "Find My" Since this was extremely upfront, I figured it was something that is automated to be able to get everything back. ::Maybe:: that's true, I don't know. My phone was immediately rendered useless and my claim hasn't even been approved yet. My livelihood depends on my ability to use my phone. I tried to get everything back on the phone while I wait to hear about taking it in to get fixed, and then clearing it again to take it in to the shop (I assume that's why this is even a thing -- to make sure people don't get into my information when I leave it to get fixed?), but it looks like that's not possible. When trying to get everything back and restore my phone's functionality, I have to go through the steps like a brand new phone. I can't find anywhere that will restore the data that I deleted today. Did I need to backup my phone before deleting it? If so, why would it not be mentioned whatsoever that that's an important step to take? The ONLY fragment of hope that I have that this will turn out okay in the end is this screenshot that says "Will be Removed on Jan 2, 2025"... which suggests that it still exists somewhere, and I can get it back, right? I haven't seen a hint of how to do that in the phone setup steps, but .... can, right? I'm too "afraid" to go through all the steps because there are multiple ways to set up my phone and I'm not sure what "I'm committing to" by choosing one versus another. Can anyone help sooth my worries? ...Which includes letting me know that I'm screwed. The most stressful place to be is not knowing. Thanks.
Zip code 71909 FAILURE
A significant percentage of zip code 71909 is without any service or very poor service with a tower without power. T-Mobile called 1st electric co-op and they would not respond to the service request. I called 1st Electric and they informed me it is not their electrical lines. T-Mobile said they are trying to find someone to provide service to the tower. Apparently T-Mobile does not own the tower, can some VP call the owner possibly AT&T to find out to whom the pay the electric bill to? This has been going on for 4 days!!!I am not receiving certain texts
I just moved over to T-Mobile, but I noticed I am not receiving text messages from my building automation system anymore. I used to be able to get them from my previous provider, and I have contacted T-Mobile who had to escalate this, but as yet, I have heard nothing. Has anyone else seen this? We have been through everything, including checking short codes, blocking and so on. This is becoming a dealbreaker for me, if I can't get these messages coming back in, I may have to go back to my previous provider.
Why am I unable to upgrade online?
Have been with T-Mobile since the Sprint days (24 yrs.+). Pay by auto-debit religiously. Calculated I've spent $28k+ with T-Mobile/Sprint in total. Over the past two months, I've attempted to upgrade online. I get as far as the "submit payment" and receive one or more error messages (We're unable to verify your identity/Somethings wrong, Please Try Later). I called customer service who suggested I go to a store. Went to the store, they scanned my ID, called customer service and said "All's good!". Nope...all is not good. Still unable to upgrade online. Made certain my online account/name matched exactly with my credit card billing info. No dice. Tried several credit cards and even the debit card on the account used for direct debit payment. Nope, nope, nope. Tried this with the assistance of customer support via remote connection. Spent 1:06 hrs. on the phone today. Nothing burger. Can anyone recommend another carrier who will take my $$$ online?
