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Anyone else stuck paying for sunsetted SyncUp Tracker devices that don't work?
Apparently, T-Mobile sunsetted all first generation SyncUp Tracker devices without providing notifications to T-Mobile customers. The devices just quit working one day because they were no longer compatible with T-Mobile's T-Life application and the T-Mobile network. The old devices cannot be successfully onboarded. According to various T-Mobile technical support representatives I spoke with, any customer having a SyncUp Tracker first generation device with an active line of service is eligible to receive a SyncUp Tracker 2 device at no charge. The replacement process has been gruelingly frustrating. I have made multiple trips to various T-Mobile stores and have left empty-handed after assurances from T-Mobile store associates that the process would be straight forward. Lots of broken promises by T-Mobile at the store level and by T-Mobile phone support agents. I filed a warranty claim on a non-working first generation SyncUp Tracker device only to be sent another, non-functioning first generation device as a replacement. This has occurred twice in one week. Both obsolete first generation devices were returned to T-Mobile. I am about to attempt the warranty exchange process for a third time. I have been on hold for over 51 minutes waiting for a T-Mobile telephone support agent to answer. Long hold times have become another enduring T-Mobile standard operating procedure for many months.Change phone number associated with syncup watch.
Due a system error when i got my daughters watch (609), i had to return the original one and get a new line (640) and watch. I returned the original watch and tmobile accidentally cancelled the new line (640) associated with the working watch. They were able to connect the working watch to the original line (609) but the app still has the 640 line associated with the watch and I need the 609 line connected to the account. Will unpairing and repairing work?
Syncup kids watch 2 not texting
Just got this watch for my son this week, and immediately after pairing it won't send any text messages including the 'Help' function. Outgoing and incoming calls are fine, and incoming texts too but the responses are not received by the contacts. Tmobile tells me this is a known issue with no resolution. Anyone else having similar issues?Sync N Drive - getting notifications even with notifications turned off.
This started happening this weekend. I have 3 cars, I keep the trip notifications turned off because I do not want to see them all day long. Suddenly this weekend they started sending Trip start and Trip end alerts for all 3 cars. I checked the app and all notifications are turned off, I have re-started the phone and logged out of the phone and back in, but the alerts continue. I also get random seat-belt alerts even though I am wearing my seat belt. How can I stop these alerts that I should not be getting anyway?
sync up drive updates
I recently changed my sync up driver for my vehicle due to the update for TLife. This is the worst upgrade. Not even close to the features of the previous version. Lets start from the beginning when I get a alert I have to unlock the phone, then open the TLife app, unlock TLife authorization, select locate, select things for my vehicle. Next complaint is the app map works better in Light Mode and NOT Dark Mode if you want to see the street names better. Never had this problem in OLD app. Next complaint is you have to ZOOM in to see the street location and as the tracker is active it will ZOOM OUT in the process so you have to ZOOM in and out as the vehicle is moving. Never had this problem in OLD app. The worst part of the app is when tracking the vehicle the app DOES NOT track vehicle from beginning to end. In other words I get a alert go through the process of opening the app I see my vehicle is tracked from point A but stops tracking BEFORE the trip ends. I have to log back in to continue the current location. Old app would track from point A to point B... The purpose for purchasing this syncup drive was if my vehicle gets stolen I get REAL TIME location not partial vehicle start and later vehicle ends. Bottom line is there any UPDATES coming soon? I notice other complaints. I did reach out to TMobile and expressed that I should not be paying for a product that is not working properly and was given a one time credit BUT my issues have not been solved and trying to get any answers if updates are coming or if I should be looking for better Tracking services?SyncUp Kids 2 unable to add contacts
After much research, I see this is an ongoing problem for at least a year. Contacts that are smart phone based cannot be added. Period. I did not have this problem when there was a separate synchup app, so the issue must have started with the migration to T-Life. Honestly, I'm shocked T Mobile hasn't fixed this yet. It's not fair. I was sold a watch that isn't fully functional. I will be asking for a full refund. Period. The watch in its current form and function does not meet my needs.
Guardian can’t video video chat!
Got my son a SyncUp watch yesterday and set it up as the admin. At first, I couldn’t see the camera option, but it showed up after a few minutes. Today, my husband (the guardian) set it up on his T-Life app. After some struggle, he finally got location tracking, texting, and calling to work… but no video chat. It’s so frustrating that there’s no way to manually update or troubleshoot this in the app. We updated our phones, restarted everything—still nothing! Has anyone dealt with this before? How did you fix it?
Generation 2 just as bad as generation 1 terrible!
I'm not sure if anyone at T-Mobile has ever tried to use one of their new tracker tools but they're useless first there's not a case anywhere in the world that will hold it no magnetic case no waterproof case so there's no way to attach this device to anything second after 7 attempts with operators at T-Mobile no one could activate it they actually ended up canceling it and refunding my money for it because they could not get it hooked up or get it to function the battery life lasted a day and a half for us are old devices used to last two and a half 3 weeks we were hoping to improve on that these lasted less than 2 days it's seriously a very very poor quality bad product T-Mobile should be ashamed and stop selling them
