Forum Widgets
Recent Discussions
Continued kids sync up issues
I have now visited two T-Mobile support locations and still cannot use a device I purchased nearly two months ago. Despite paying for an additional line for this product, it remains non-functional. I hope someone in management reads this and acknowledges that the rollout of the Team Life app was a complete disaster. Customers are unable to use specific products tied to this new app. Previously, syncing the app worked fine, but the decision to integrate it into the new app has caused major issues. The process has become an excruciating, time-wasting ordeal. Simple tasks, like adding a contact, are overly complicated and difficult to navigate. For example, when attempting to add a new watch, the interface becomes confusing, especially if you have multiple watches or are replacing an existing one. Contacts from previous devices overlap with new ones, creating conflicting information. After finally figuring out how to add a contact and completing multiple steps, the system gives an error message stating the task cannot be saved. You review the instructions, confirm nothing was missed, and still face the same issue. Even with the assistance of T-Mobile staff and multiple calls to tech support, no one has been able to resolve this problem. Despite this, my bill is paid on time every month. After 21 years as a T-Mobile customer, I’ve never been more disappointed in the service and support provided. This is a breach of the contractual agreement, as I am paying for services that T-Mobile is failing to deliver. I expect immediate action to resolve this issue. Please address this matter promptly.
Kids SyncUp Watch unpairing
I had already paired our syncup watches to my phone in the new Tlife app. The watches died so we charged and once it turned on we have not been able to get it out of the pair setting when you first turn on the watch. I’ve turned it off and turned it back on for a few hours see if that would help nothing, restarted same result, and even tried to re-pair it without unpairing, which told me it was already paired. On the t life app the watch shows up but it says it is out of battery. The app on my phone doesn't need an update. Has anyone found a solution for this?
Syncup kids watch stuck on pair mode
I had already paired my child’s watch to my phone in the t life app he used it for about a day and a half the watch died so we charged and once it turned on we have not been able to get it out of the pair setting when you first turn on the watch. I’ve turned it off and turned it back on for a few hours see if that would help nothing, restarted same result, and even tried to re-pair it without unpairing, which told me it was already paired. On the t life app the watch shows up but it says it is out of battery. Anyone has had this issue and found a way around it?Cant change admin name in SyncUp
Problem 1- I set up the syncup watch for my son. When it asked what the child calls me, I typed "Mom". But...when I go to his watch, it has my first name. I tried to go to the watch contacts and update it, but every time I change my name to "Mom" or try to add an avatar, it says, "Something went wrong. Please try again." It's only does this on my (the admin) screen. I can make changes to all other contacts. Problem 2- My husband is set up as a guardian. However, on the watch, there is no video option for him. How do I get this?Can't add contacts to syncup watch in t-life app.
I try to add an existing contact my the t-life app for my son's sync up watch. Steps 1. From the t-life app > connect > people > settings in top right > watch contacts select a contact. 2. Select the checkbox next to the child the contact should be added to. In my case this is our second watch so a contact is already assigned and I'm trying to assign this contact to the 2nd watch. 3. Enter a name. 4. Select Save Actual Behavior 1. Error is returned "Something went wrong. Please try again. I've only been able to add myself and one more contact. Hoping someone knows how to resolve this issue.
