T-Mobile Home Internet Review
I have been using T-Mobile Home Internet for a couple of months now. I recently upgraded to the 5G Gateway, which has made my WiFi much better Vs. the LTE Gateway which sucked and had a lot of restrictions. The 5G Gateway is sleek, easy to use, and comes included with your Home Internet Plan! My experience has been exemplary, apart from a few issues. I have the following issues with T-Mobile Home Internet: •No UPnP Option which causes issues using XBL. •No Port Forwarding which causes a Moderate NAT on XBL •Some VPN applications do not work. •The Online GUI is limited and watered down. T-Mobile should really fix these issues, as it’s bothering other Customers as well. Overall T-Mobile Home Internet is great for those who don’t play on XBL, PSN, or PC or require a VPN to be used for work or personal use.Is this really the way you want to do business?
I am at my wits end from dealing with your company and am completely disgusted with the way your team had dealt with our issue. I would like to say handled, but there has been no work whatsoever on your part, so I can’t. My husband and I receive an email that we were eligible for upgrades on our phones. Upon logging in to our account, we had the little upgrade icon next to all of our devices and the banner per the images below at the top. We proceeded through the process steps to receive our phones and receive a receipt that says “Total Due Monthly” of $138.36 which was roughly $1 more than we were paying which seemed reasonable so we continued. We received the phones but did not receive the expected “Trade In Shipping Kit” packaging to send back our old phones. Then we received a bill for $275.45. When we called, we expected that the issue was that the trade in had not been received since we had not received the “Trade In Shipping Kit,” however we were told that there was no trade in and that since we were outside of the 20 day window we couldn’t return our phones. This is a major issue which we in turn spent 7-day back and forth with your teams trying to work it out but no one wanted to help all they did was tell us that we were outside of the 20-day return period. The worst part, is that we weren’t trying to return our phones, we wanted the trade in that is presented to us and to maintain our monthly payment (or close to it). Clearly that is something that your entire organization can’t seem to comprehend and did not care to help us achieve. When we login to our account the banner at the top that clearly states that trade-ins are available. And when we follow the process, which we did, that is laid out on the banner, we are taken to the Shop tab (with our account highlighted per below) and then click Apple – iPhone 15, it shows Promotional Offers may be available. Click that message and now you get a “Technical difficulties. Please try again later message. If you click the x, the message goes away and it displays the Promotion available – Bus Phone Activation ID240301. (See screen shots below). And on your own website, this promotion started on May 2 and is still active. Not to mention the numerous other promotions running (see below) and yet we are told there is nothing they can do to help this and that we should be paying the full amounts of these phones. It’s ridiculous! They also try to tell me that the banner probably wasn’t up when we made the purchase, but I can see in the website dashboard that it went up on 4/29/24. In addition, when we originally upgraded our phones, we had to pay the taxes for the phones, which we did. In the amount of $257.30. AND YET, on our new bill, we are also still being charged a tax monthly on the phones. Both can’t be true. Lastly, your website is a complete mess. It never recognizes our phone number when we try to login, the technical difficulties message has been up for several weeks straight AND we regularly get error messages when we try to change from screen to screen. I have all the documentation to back this up and this will be elevated in the next day if this isn’t resolved!
why wasn't i offered more than just a phone promo when i have data sims?
I ordered my fam plan and 4 data Sims they offered me a phone but why didn't they offer me a tablet for my data? I've called at least 4 times since 1 am CST and the same guy or lady answers the phone but keep changing their name. And trust me it's them and they both kept hearing something totally when I literally keep saying exactly what I put up there and they keep repeating something either only a small part that isn't the issue or something entirely different. One thing I hate is repeating my self more than three times and I hung on on them and they've been calling me non stop on my 2 main voice lines. Idk is this is on purpose , they a tad slow, or they really can't hear and need hearing aids I am country and talk very loud and proper so I know I was heard. So I never even got close to getting an answer but why wouldn't they offer me a revvl tablet with the phone since I basically got 8 lines but I haven't actually activated two but I can't even ask about any potential promo they might've missedWelcome Sprint Community!
We’re excited to have you join the family. This is the spot for all things relating to community engagement and involvement. Get comfortable, relax, and take a look around... First things first Getting familiar with the site is gonna be huge so we’ve created a Get Started section. It has the basics for registering and setting up a profile. Head to the How to and guide for other more important articles on replying to messages and logging into the Community. We do have ground rules here so check out the Terms & Conditions for Community etiquette. Keep in mind, we need to keep it positive and family-friendly here. We want everyone to come here and contribute to the conversations. Helpful Content Our Sprint Migration Center is a great place to start for articles on common questions like billing and setting up a T-Mobile ID for your account access. Here are a few other links that’ll be helpful: Billing impacts for migrated Sprint accounts FAQs about unlocking your Sprint device T-Mobile and Sprint merger FAQs Helpful Discussions We have an entire Community of helpful users waiting to answer a variety of questions. Create a post in the categories below to get help or help others: Accounts & Services – Account, Billing, and Service related discussions Devices- Android, Apple, and other device related discussions Just for fun- Off-topic, fun discussions, contests, and giveaways! Join in now Ready to join in on the discussions? Start with our most Recently active topics for the latest topics and questions. For those looking to level up, look over our Badges and Missions to get more info on earning points and getting cool badges. Always keep an eye on our Blogs & Updates page for news, contests, and giveaways!
dont fall for the "free line"
I got called by a tmobile store and said I was eligible for a 100% free line. I called customer support and the rep agreed and suggested to me that yes it was 100% true and free for being a loyal tmobile customer! So I agreed and accepted with my local store that called me and got the sim , and shortly after ported my number over. Then month later I get new bill and I am being charged for it. So I called customer support, they told me I missed the "promotion " period and they won't honor my free line anymore. So, unfortunately I canceled the line and lost my number. I just feel taken advantage of and lied to and my time wasted! And I'm currently looking for a different carrier for my business.
cellular data not working anywhere
my cellular data stopped working a few months ago. i have unlimited data and have not cancelled my plan. i have been totally unable to do anything anywhere. i have reset my network settings and my device. it will tell me i have 5G, but then proceed to not do anything.
