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T-Mobile dishonest billing
I was a customer of T-Mobile’s five years ago and I quit them because I changed my plan and they kept billing me the higher price. I had to go with T-Mobile this time because I had a medical device. It was only supported by T-Mobile. Three months ago I closed that medical device number so now I only have two lines and home service. The following month I was billed correctly, which I believe they do this because so many people don’t even check. Last month they build me the higher amount again. I called. They said no no you didn’t close a number you had a $50 credit. I said no I did not look at my line it’s never been used. It was a long phone call. I did not get my money back. They gave me all kinds of credits and promise me everything was taken care of. When I got off the phone with them, I googled any complaints against T-Mobile and lo and behold, hundreds of people complaining about the very same issue overcharging changing prices charging fees that aren’t even legal. Then today they did the exact same thing and took out the whole amount for two lines. Now the Customer Service reps are in on this because customers are complaining left and right my Customer Service rep said she had never heard of such a thing. I said I don’t believe you for one second. Said you have class action suits against you for this very thing. Then she said well your plan was not changed. We’re billing the correct amount. I said no I don’t have two lines. I have one line and she said that’s the problem and I said so are you blaming me because your Customer Service rep didn’t do their job not once but twice and here I am talking to you trying to blame me again.. I said I want my account close and I want it close now. She said I’ll take care of that and I will send you an email with your account number so I can transfer the number.. needless to say I did not get that email. I went into a T-Mobile store and the clerk said I’m on your side. I get these complaints all the time. T-Mobile is taking money illegally and then not returning that money but giving you a credit. By me closing the account, they have to send me the $50 credit. I will never do business with T-Mobile again. Neither should you.
New phone and info transfer
I got a new iPhone and transferred everything from my Samsung Galaxy. When I put a new SIM card in the Samsung are the text messages that are on the phone then transfer to the SIM card? The card put into the Samsung has a different phone number. I am asking because my ex then stole the new card from the Samsung. Or does it only save texts that were sent after the SIM was installed?
T-Mobile lies
I absolutely had the wrong information about trade-in phones. Wanted to pay cash for both of our phones, my son and mine. Was told I was getting $250 from my trade-in then when I looked at my paperwork online turned out to be $70 and they used my $944 as a down payment and finance the rest My Son got pretty much nothing for his phone or trade-in. My plan was changed even financed screensaver and case for My Son so to say the least when my phone arrived at my house late, of course I returned it without even opening the box and went to Apple and got my military Apple discount. I am seriously thinking about switching companies been with them over 20 something years was with Sprint never had this problem before I don’t like being lied to the store was at beach and Hodges Jacksonville, Florida. Then my service as far as Wi-Fi bars, cellular connection goes from 2, 1, to 0 bars worst service ever.
inquiry about sim cards for a family
We are a family of five planning to visit the United States from July 23 to August 27, 2025. We will be bringing five mobile phones; however, only one supports eSIM, while the others require physical SIM cards. We would like to inquire about the pricing for at least three SIM cards to use during our stay. Thank you in advance,
Can't Block Number
Hellow Gals and Guys - I have a prepaid T-Mobile account that I've had for some time. I use it with a Lumia 640 Windows Phone. Someone who I don't want to have my number got it and I am now receiving regular texts from them. I tried to block it, but the texts still come through. It says "Media Content In this Message" when displayed n the text list. When I hit the number it says "Get Media Content Now" which I can select and it downloads the message. I don't wish to receive these texts, but is there some way to block them? Also this is the number I give out when an institution or someone I don't know well asks for my number, so I need to have access to it, but I only put $10ish a year on it and this person will go through that soon. How do I stop this? Thanks for any help.Prepaid Debit Card from Promotion
I recently received 4 prepaid debit cards all with $100 as the balance. I have tried multiple ways via phone call and the app and the website and cannot use multiple payment methods. I need to find a way to pay the $198 with two cards because each card Tmobile sent me that is a virtual card can only be used for $100. I’m beyond frustrated at this point.
Confused hurt and damaged elder T-Mobile customer
I am very disturbed and honestly very upset.T-Mobile keeps cutting off my internet service and now has pretty much with late fees almost doubled now new total of what I owe to start internet service once again.I have kindly and repeatedly told them again many times that I did pay it that I gave proof it shows as a paid out paid exactly what I owed on my debit card.Ibstead of allowing me as I have repeatedly wanted to do they are not letting me send a screen shot if this proof.They keep saying when I pay I get service again.I do not have a history either if bad pay.They are not helping ur giving me this chance and I have really been treated in a very unprofessional manner.I didn’t lose the payment they did but they are literally driving me over the edge killing ne.I am an65 year old single female elder live alone as I have many times told them and I have no phone service with no internet they don!t seem to care this is going on 2 weeks now help please
