T-Mobile Home Internet Review
I have been using T-Mobile Home Internet for a couple of months now. I recently upgraded to the 5G Gateway, which has made my WiFi much better Vs. the LTE Gateway which sucked and had a lot of restrictions. The 5G Gateway is sleek, easy to use, and comes included with your Home Internet Plan! My experience has been exemplary, apart from a few issues. I have the following issues with T-Mobile Home Internet: •No UPnP Option which causes issues using XBL. •No Port Forwarding which causes a Moderate NAT on XBL •Some VPN applications do not work. •The Online GUI is limited and watered down. T-Mobile should really fix these issues, as it’s bothering other Customers as well. Overall T-Mobile Home Internet is great for those who don’t play on XBL, PSN, or PC or require a VPN to be used for work or personal use.
READ FIRST BEFORE FILING INSURANCE CLAIMS THRU ASSURANT
For anyone requesting a replacement phone for a defective phone, you may want to consider opening a lost/stolen device claim instead of a defective replacement claim. Read your insurance documents to ensure this is true for you. They are provided on the Assurant claim site when filing a claim after entering your device details. For lost/stolen claims, you'll receive your replacement for the same deductible charged if you opened a defective device claim without the responsibility of returning the defective device back to Assurant. By responsibility, this means being responsible for any and all charges if the device does not make it back to Assurant. This charge for a non-returned item can be as much as half or more of the returned device's cost if purchased brand new If you have a tier 6 device, this can end up being a surprise charge of $600 on your phone bill that you'll be responsible for paying as Tmobile or any phone carrier using Assurant for the services can do nothing about except shut off your services if you refuse to pay. So to make all those monthly insurance payments worthwhile, do yourself a favor and never file a claim to replace a defective device. Always file the claim for a lost/stolen device.
dont fall for the "free line"
I got called by a tmobile store and said I was eligible for a 100% free line. I called customer support and the rep agreed and suggested to me that yes it was 100% true and free for being a loyal tmobile customer! So I agreed and accepted with my local store that called me and got the sim , and shortly after ported my number over. Then month later I get new bill and I am being charged for it. So I called customer support, they told me I missed the "promotion " period and they won't honor my free line anymore. So, unfortunately I canceled the line and lost my number. I just feel taken advantage of and lied to and my time wasted! And I'm currently looking for a different carrier for my business.
2G NETWORK PLEASE PREVAIL
I love using the 2g network before any other network. especially above 3g . my second is 4g LTE with Verizon . but since they are pansy's and only care about the 4g 5g trend I switched to T- Mf Mobile! I hope to god they keep the 2g network alive for us cellular agents and global techys!
No cell phone service in New Port Richey Fl 34654
I have been on the phone with Sprint/T-Mobile customer service, technical support, and hung up on or can’t hear me during conversations with them for the last two days. As soon as I hit my neighborhood area I have no cell service nor can I get Internet on my cell phone. I’ve been told the tower is down for the last two days and nobody has an explanation or a timeframe of when it will be fixed except ASAP. This is very frustrating and I am one day away from dropping this company and going to Verizon. This is unacceptable my husband has lost multiple leads for his business due to this . I need an answer right now of when my service will have more than one bar located on my phone. I can’t even open an app or listen to music on my phone when I take my dog for a walk and that is unacceptable I am furious right now. The only way I can do anything is if I’m on Wi-Fi I pay way too much money on auto pay every month to go through this. I have done everything the technical help department has asked to no avail. So this must be issues with the tower. Has anyone else in this area has these issues? I need THE Sprint/T-Mobile to respond today and NOT FROM INDIA, MEXICO, OR ANY OTHER COUNTRY BESIDES THE US.Is this really the way you want to do business?
I am at my wits end from dealing with your company and am completely disgusted with the way your team had dealt with our issue. I would like to say handled, but there has been no work whatsoever on your part, so I can’t. My husband and I receive an email that we were eligible for upgrades on our phones. Upon logging in to our account, we had the little upgrade icon next to all of our devices and the banner per the images below at the top. We proceeded through the process steps to receive our phones and receive a receipt that says “Total Due Monthly” of $138.36 which was roughly $1 more than we were paying which seemed reasonable so we continued. We received the phones but did not receive the expected “Trade In Shipping Kit” packaging to send back our old phones. Then we received a bill for $275.45. When we called, we expected that the issue was that the trade in had not been received since we had not received the “Trade In Shipping Kit,” however we were told that there was no trade in and that since we were outside of the 20 day window we couldn’t return our phones. This is a major issue which we in turn spent 7-day back and forth with your teams trying to work it out but no one wanted to help all they did was tell us that we were outside of the 20-day return period. The worst part, is that we weren’t trying to return our phones, we wanted the trade in that is presented to us and to maintain our monthly payment (or close to it). Clearly that is something that your entire organization can’t seem to comprehend and did not care to help us achieve. When we login to our account the banner at the top that clearly states that trade-ins are available. And when we follow the process, which we did, that is laid out on the banner, we are taken to the Shop tab (with our account highlighted per below) and then click Apple – iPhone 15, it shows Promotional Offers may be available. Click that message and now you get a “Technical difficulties. Please try again later message. If you click the x, the message goes away and it displays the Promotion available – Bus Phone Activation ID240301. (See screen shots below). And on your own website, this promotion started on May 2 and is still active. Not to mention the numerous other promotions running (see below) and yet we are told there is nothing they can do to help this and that we should be paying the full amounts of these phones. It’s ridiculous! They also try to tell me that the banner probably wasn’t up when we made the purchase, but I can see in the website dashboard that it went up on 4/29/24. In addition, when we originally upgraded our phones, we had to pay the taxes for the phones, which we did. In the amount of $257.30. AND YET, on our new bill, we are also still being charged a tax monthly on the phones. Both can’t be true. Lastly, your website is a complete mess. It never recognizes our phone number when we try to login, the technical difficulties message has been up for several weeks straight AND we regularly get error messages when we try to change from screen to screen. I have all the documentation to back this up and this will be elevated in the next day if this isn’t resolved!Welcome Sprint Community!
We’re excited to have you join the family. This is the spot for all things relating to community engagement and involvement. Get comfortable, relax, and take a look around... First things first Getting familiar with the site is gonna be huge so we’ve created a Get Started section. It has the basics for registering and setting up a profile. Head to the How to and guide for other more important articles on replying to messages and logging into the Community. We do have ground rules here so check out the Terms & Conditions for Community etiquette. Keep in mind, we need to keep it positive and family-friendly here. We want everyone to come here and contribute to the conversations. Helpful Content Our Sprint Migration Center is a great place to start for articles on common questions like billing and setting up a T-Mobile ID for your account access. Here are a few other links that’ll be helpful: Billing impacts for migrated Sprint accounts FAQs about unlocking your Sprint device T-Mobile and Sprint merger FAQs Helpful Discussions We have an entire Community of helpful users waiting to answer a variety of questions. Create a post in the categories below to get help or help others: Accounts & Services – Account, Billing, and Service related discussions Devices- Android, Apple, and other device related discussions Just for fun- Off-topic, fun discussions, contests, and giveaways! Join in now Ready to join in on the discussions? Start with our most Recently active topics for the latest topics and questions. For those looking to level up, look over our Badges and Missions to get more info on earning points and getting cool badges. Always keep an eye on our Blogs & Updates page for news, contests, and giveaways!
T-mobile Scam
We switched from Verizon to T-Mobile on October 4, 2023 in Richmond, Indiana. The store did not have the iPhone that we wanted in stock. T-Mobile shipped the phone to my house and requested I ship my phone to their facility. I printed the tracking number that was provided by T-mobile and shipped my old phone to the facility. The tracking number indicates that the phone was received by their facility. T-Mobile has failed to credit my account thus voiding the promotion we signed up under and charging us over $800. I have tried to connect with Tmobile numerous times over the phone and in the store and no solution has ever been provided. T-Mobile fails to provide anything in writing indicating they will honor the promotion we signed up under and still showing an outstanding balance. This is a scam and I would like to hold T-Mobile accountable for their shady actions.
xbox live party chat not working with mobile hotspot
Hello, i recently had to switch cellphone providers from sprint to tmobile since sprint merged. For years i have played xbox live with a mobile hotspot all the way back to when ntelos was still around. Its always worked fine until i had to switch to tmobiles network and now i cant join any xbox live parties whatsoever. This has never been an issue until now, ive tried speaking with representatives and gotten no help or real answers as to why this is. Ive read on here that others have had similar issues with tmobile but they were using a gateway router. Im using the hotspot off my phone which again, has always worked great until having to switch to tmobile. Anyone know a fix?
